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Added 1 hour ago
FH
Licensed Practical Nurse, Access, Care and Transitions (ACT) - Queen's Park Care Centre
Fraser Health Authority
New Westminster, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…Ministry of Health Long Term Care Access and Fraser Health policy by ensuring the prioritization guidelines are followed during the matching…
Added 1 hour ago
RI
Field Assistant (IDPs) National - Yemen - Aden
Relief International
Aden
- Full-time
Collect, verify, and submit accurate beneficiary data and activity reports to the Project Manager.
Added 1 hour ago
SI
Lead Product Manager, User Acquisition (scribd.com)
Scribd, Inc.
Vancouver, BC
- Full-time
We are seeking a Lead Product Manager to join our Growth product team owning how we acquire new users. While Performance Marketing, SEO, Partnerships, and Brand run our acquisition channels…
Added 1 hour ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 hour ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
RS
Computer Systems Technologist - Level 2
Richmond School District No. 38
Richmond, BC
- Internship
…position is under the general supervision of the Assistant Manager of Technology and Information Services, but work is performed independently with minimal direction…
Added 2 hours ago
CG
Mobile Patrol Guard (Weekends Nights) - Central Region
Commissionaires Great Lakes
Oakville, ON
- Part-time
Operate company patrol vehicle in accordance with company policy and HTA regulations.
Added 3 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 3 hours ago
R(
Team Lead (Full time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Winnipeg, MB
- Full-time
Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
Added 3 hours ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 3 hours ago
FH
Registered Nurse, Pediatric Emergency/Observation Unit
Fraser Health
Surrey, BC
- Part-time
Provides feedback to the Manager/delegate on the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards of care, order sets and…
Added 4 hours ago
CO
Outreach Worker II
City of Grande Prairie
Grande Prairie, AB
- Full-time
…other departmental duties as directed by the Mobile Outreach Manager or their…
Added 4 hours ago
RI
Field Officer (IDPs) - National -Yemen -Aden
Relief International
Aden
- Full-time
…requirements. The Field Officer works closely with the Project Manager, field teams, local authorities, community representatives, and relevant humanitarian stakeholders to identify…
Added 4 hours ago
RI
Data Management Officer - National - Yemen - Aden
Relief International
Aden
- Full-time
Added 4 hours ago
SA
Finance Manager
STAN AI
Toronto, ON · North York, ON
- $105,000 to $130,000 USD / year
- Full-time
…and we're on a mission to build the world's first AI property manager. Want to come along for the…
Added 4 hours ago
QG
Operations Lead
QP Group
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
…fresh off a recent round of funding, looking for an Operations Manager to help scale its internal operations as the business grows…
Added 4 hours ago
SA
Senior Financial Analyst
STAN AI
Toronto, ON · North York, ON
- $90,000 to $105,000 USD / year
- Full-time
…and we're on a mission to build the world's first AI property manager. Want to come along for the…
Added 5 hours ago
AI
Site Supervisor
American Iron & Metal (AIM)
Kitchener, ON
- Full-time
Reporting into the Site Manager, the Site Supervisor will supervise, lead and control, in part, operational tasks relating to the yard. They will respond effectively to quality and…
Added 5 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 6 hours ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- $16 to $22.32 CAD / hour
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 6 hours ago
H
Project Manager/Estimator, Service
Houle
Burnaby, BC
- Full-time
We are recruiting for an energetic, business savvy, and driven Project Manager/Estimator, Service Projects to join our Service division in our Burnaby office. Here's how your role will…
Added 6 hours ago
NH
Clinical Supervisor (Temporary, Full-Time)
Northumberland Hills Hospital
Cobourg, ON
- Full-time
Reporting to the Patient Care Manager (PCM), the Clinical Supervisor (CS) is a leader who facilitates and mentors the interprofessional team to effectively manage of care delivery,…
Added 7 hours ago
FH
Registered Nurse, Medicine - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 10 hours ago
ES
Senior Consultant (BudgetPro)
Euna Solutions
Oakville, ON
- Full-time
…the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either…

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Data entry
Sales strategies
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Sales strategies
Conflict resolution
Inventory
Alarm systems
Onboarding
Training
Product knowledge
Retail sales principles
Time management
Organizational skills
Data entry
Objection handling
Team leadership

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