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Added 23 mins ago
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Assistant Store Manager - Parksville
Buckerfield's
Parksville, BC
- Full-time
Buckerfield's Parksville - Assistant Store Manager - Salary: $50,000.00 - $54,000.00 per year
Added 23 mins ago
CH
Lodge Manager, Adamants
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Reports To: Area Manager & Hospitality Manager, Adamants
Added 23 mins ago
RS
Cabinet Maker/Joiner (Temporary)
Richmond School District No. 38
Richmond, BC
- Temporary
…outstanding job. This position is under the supervision of the Manager, Structural, Grounds & Fleet. This position will appeal to an individual who takes pride in their work, is an…
Added 23 mins ago
G
Part Time Sales Associate - Vaughan Mills
Geox
Vaughan, ON
- Part-time
Commitment to Learning: Actively participate in all meetings and training initiatives to enhance skills
Added 23 mins ago
RS
Computer Systems Technologist - Level 2
Richmond School District No. 38
Richmond, BC
- Internship
…position is under the general supervision of the Assistant Manager of Technology and Information Services, but work is performed independently with minimal direction…
Added 23 mins ago
RS
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
Richmond School District No. 38
Richmond, BC
- Internship
Perform the functions of a manager of employees in the Youth Peer Support Worker positions as part of the ICY teams including:
Added 39 mins ago
SC
shift supervisor - Store# 22729, FERNIE
Starbucks Coffee Company
Fernie, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 39 mins ago
SC
shift supervisor - Store# 04729, FANSHAWE & WONDERLAND
Starbucks Coffee Company
London, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 54 mins ago
NB
Director, Commercial Banking
National Bank of Canada
Vancouver, BC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 54 mins ago
JC
Produce Manager - Grocery Store
JDass Corp
Mississauga, ON
- Full-time
We are looking for an experienced Produce Manager to join our growing team who is resourceful, detail-oriented, self-motivated leader eager to contribute to a culture that is all-inclusive,…
Added 54 mins ago
JC
Meat Department Manager - Grocery Store
JDass Corp
Mississauga, ON
- Full-time
We are seeking an experienced and motivated Meat Department Manager to oversee the daily operations of both departments. The ideal candidate will have strong leadership skills, excellent…
Added 1 hour ago
LD
Senior ILS Engineer
Leonardo DRS
Bedford, QC
- Full-time
Reporting to the Manager, Engineering the ILS Engineer supports logistics, product support, and reliability activities throughout the program lifecycle, including analyzing engineering…
Added 1 hour ago
Grocery - Supervisor Grocery TF - Tuscany Village
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 1 hour ago
TI
Senior Full stack Developer
Themesoft Inc.
Toronto, ON
- Contract
Complete technical documentation and training material
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 2 hours ago
M
Deli Assistant Department Manager Full Time Day
Maxi
Bathurst, NB
- Full-time
…We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top…
Added 2 hours ago
Contract Manager - 18 Months
Store Support
Brampton, ON
…draft and negotiate contracts for Goods/Services. The Contract Manager should ensure his/her drafting skills reflect the outcome of negotiations. This role will support multiple business…
Added 3 hours ago
M
Restaurant assistant manager
McDonald's
Farnham, QC
- From $50,960 CAD / year
- Full-time
- On-site
Added 3 hours ago
IC
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
- Full-time
…Installation Technician, under the direction of the Regional Manager. The Commercial Service and Installation Technician will primarily be responsible to install and trouble shoot cable and…

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Data entry
Sales strategies
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Sales strategies
Conflict resolution
Inventory
Alarm systems
Onboarding
Training
Product knowledge
Retail sales principles
Time management
Organizational skills
Data entry
Objection handling
Team leadership

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