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Added 4 mins ago
LG
MECHANICAL DESIGNER
Laframboise Groupe
Long Sault, ON
- Full-time
At LGL, we prioritize collaboration, innovation, and professional development. Our team members are valued contributors, empowered to lead, improve, and excel. We offer competitive…
Added 4 mins ago
LG
SENIOR MECHANICAL ESTIMATOR
Laframboise Groupe
Long Sault, ON
- Full-time
At LGL, we prioritize collaboration, innovation, and professional development. Our team members are valued contributors, empowered to lead, improve, and excel. We offer competitive…
Added 5 mins ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Lead Data Analyst, Growth Marketing to join our Growth Marketing Team. With ownership of marketing data reporting and analysis, you'll conduct analysis and support our…
Added 5 mins ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Lead Data Analyst, Growth Marketing to join our Growth Marketing Team. With ownership of marketing data reporting and analysis, you'll conduct analysis and support our…
Added 5 mins ago
Lead Product Manager, Website & Digital Retail
AutoTrader.ca
Toronto, ON
Manage people and lead decisions. Set clear responsibilities and expectations for the product team, coach team members, review their work, and manage performance and development. Align…
Added 19 mins ago
S
Verification and Validation Specialist
SpaceBridge
Montreal, QC
- Full-time
We are currently seeking a Verification and Validation Specialist to join our team in Montreal, QC. In this position, the incumbent plays a crucial role in the product development process…
Added 19 mins ago
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Channel Manager
Varonis
Toronto, ON
- Full-time
…and is responsible for educating our partners and their sales team on what Varonis has to offer and how to position our products to the partners’ clients. We are seeking candidates based…
Added 19 mins ago
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Mulesoft Architect
Customertimes
Canada
- Full-time
Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a…
Added 49 mins ago
A
Lead Product Manager, Website & Digital Retail
AutoTrader.ca
Toronto, ON
- Full-time
Manage people and lead decisions. Set clear responsibilities and expectations for the product team, coach team members, review their work, and manage performance and development. Align…
Added 49 mins ago
CE
Program & Team Leader – Power Systems (HV/MV) Utility Engineering (with Renewable integration)
Colm Engineering Ltd
Vaughan, ON
- Full-time
Colm Engineering is seeking an experienced MV/HV & Substation Engineering Program & Team Leader to lead and scale our portfolio of medium-voltage (MV), high-voltage (HV), substation,…
Added 50 mins ago
S
BIM Manager
Stantec
Dartmouth, NS
- Full-time
You will serve as Business Center (BC) representative contributing to Buildings Digital Practice development and implementation of BIM best practices and process improvement. You will also…
Added 1 hour ago
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Superintendent - Industrial (Mechanical, Building, Electrical)
Ganotec
Toronto, ON
- Full-time
Ganotec invites you to take on the impactful role of Superintendent, overseeing and directing a skilled team of Foremen and craft workers across multiple industrial project sites. In this…
Added 1 hour ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Toronto, ON
- Full-time
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people…
Added 1 hour ago
NT
Head of Support
NASCENT Technology, LLC
Canada
- Full-time
You will lead a small, experienced team of escalation engineers and take on complex cases yourself when needed. The Support Manager will build and scale a high-performing support culture,…
Added 1 hour ago
MC
ServiceNow Developer
MatchBox Consulting Group
Calgary, AB
- Contract
Lead the design, development and implementation of ServiceNow solutions across ITSM, IRM/GRC and CSM.
Added 1 hour ago
MC
IT Business Applications Lead
MatchBox Consulting Group
Richmond, BC
- Full-time
You’ll lead a small team, providing technical guidance, reviewing code, and supporting professional growth. Managing workloads, participating in hiring, and conducting performance reviews…
Added 1 hour ago
R
Back End Developer
RemitBee™
Mississauga, ON
- Full-time
Participate in or lead all parts of the software development lifecycle, including analysis, design, programming, testing, implementation, and support.
Added 1 hour ago
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Data Engineer
Wiraa
Canada
- Full-time
We are seeking a skilled and enthusiastic Data Engineer to join our dynamic team. This role is pivotal in building and maintaining mission-critical data products that leverage AI to deliver…
Added 1 hour ago
RH
Senior Graphic Designer
Robert Half
Toronto, ON
- $85,000 to $110,000 CAD / year
- Full-time
…is seeking a Senior Graphic Designer to join their Marketing team. This opportunity is ideal for an experienced, creative, and detail-oriented professional with a strong background in print…
Added 1 hour ago
I
Lead Consultant - Oracle Fusion HCM - OTL
Infosys
Toronto, ON
- Full-time
Infosys is seeking an Oracle Fusion HCM Time & Labor Techno Functional Lead to implement and support Fusion HCM OTL module for Canadian public sector clients. As an Oracle Fusion HCM OTL…
Added 1 hour ago
I
Lead Consultant - Oracle Fusion HCM Cloud - Payroll
Infosys
Toronto, ON
- Full-time
Infosys is seeking an Oracle Fusion Payroll Techno Functional Lead to implement and support Fusion HCM Payroll module for Canadian clients. As an Oracle Fusion HCM Payroll Lead, candidate…
Added 1 hour ago
I
Lead Consultant - Oracle Fusion HCM - Payroll
Infosys
Toronto, ON
- Full-time
Infosys is seeking an Oracle Fusion Payroll Techno Functional Lead to implement and support Fusion HCM Payroll module for Canadian public sector clients. As an Oracle Fusion HCM Payroll…
Added 1 hour ago
J
Senior Full-Stack Product Engineer | Node.js, AI-Native (Boosters R&D)
Jobgether
Canada
- Full-time
Join an early-stage product team building an innovative solution in the personal digital security space, where your engineering decisions will directly shape the product's future. As a…
Added 1 hour ago
I
Lead Consultant - Oracle Fusion HCM - Benefits
Infosys
Toronto, ON
- Full-time
You'll also need to lead client engagements, discussing integrations, data migrations, and reporting across relevant modules. A key part of your role is translating complex technical…
Added 1 hour ago
I
Senior Consultant - Oracle HCM Cloud Absence and Benefits
Infosys
Toronto, ON
- Full-time
Infosys is seeking an Oracle Fusion HCM Absence & Benefits Techno Functional Lead to implement and support Absence & Benefits modules for Canadian clients. As an Oracle Fusion HCM Absence &…

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Data entry
Sales strategies
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Sales strategies
Conflict resolution
Inventory
Alarm systems
Onboarding
Training
Product knowledge
Retail sales principles
Time management
Organizational skills
Data entry
Objection handling
Team leadership

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