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Added 13 mins ago
MT
Support Analyst, ITSM
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
…providing technical support for hardware, software, and audiovisual systems; managing IT incidents and service requests; supporting employee onboarding and workplace technology changes;…
Added 13 mins ago
MC
Financial Services Associate - Full Time
Meridian Credit Union
Fort Erie, ON
- $60,000 to $64,000 CAD / year
- Full-time
Added 13 mins ago
MC
Licensed Financial Services Associate - Full Time
Meridian Credit Union
Pembroke, ON
- $60,000 to $64,000 CAD / year
- Full-time
Added 13 mins ago
TN
Quality Engineer
The NARMCO Group
Windsor, ON
- Full-time
Participate in R & R ,Capability study and analysis of gage calibration systems.
Added 13 mins ago
BS
Manager, Facilities / Gestionnaire, installations
BioScript Solutions
Oakville, ON · Toronto, ON
- Full-time
Managing Parking requirements and management systems for all facilities.
Added 13 mins ago
AP
Senior Payroll Analyst
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
…intermediate-level role combines day-to-day payroll processing with payroll systems support, vendor coordination and structured testing of payroll-related changes. You will work closely…
Added 13 mins ago
S
Senior Software Engineer, Foundational Storage
Sentry
Remote, Canada
- $200,000 to $420,000 CAD / year
- Full-time
- Remote
Sentry’s Foundational Storage team builds and supports the stateful storage systems that all our products rely on: object storage, relational databases, key-value stores, and caches. We…
Added 13 mins ago
RB
Director ALM Analytics and Applied Research
Royal Bank of Canada
Toronto, ON
- Full-time
· Strong understanding of applicable regulatory guidelines and accounting principles, and related systems.
Added 13 mins ago
S
Operations Technician
SaskEnergy
Meadow Lake, SK
- Full-time
Monitor and trouble shoot odorant and cathodic protection systems, analyze and maintain associated records.
Added 13 mins ago
Data Scientist, ADE Analytics
Amazon
Vancouver, BC
- Experience working with or evaluating AI systems
Added 25 mins ago
CP
Workforce Planning Analyst
Calgary Police Service
Calgary, AB
- $48.54 to $64.88 CAD / hour
- Temporary
…development and sustainment of workforce analytics, reporting, systems and tools. The position leads strategic workforce analysis and forecasting to support recruitment, workforce planning,…
Added 25 mins ago
CL
Store Manager
Chatters Limited Partnership
Saskatoon, SK
- Full-time
Comfortable using POS systems and basic computer programs
Added 25 mins ago
AA
Responsable Produits Intégrés - Systèmes Avioniques (IPT) / Integrated Product Team Leader - Avionics systems
Airbus Aircraft
Montreal, QC
- Full-time
Added 25 mins ago
PG
Mechanical Engineer
PACO Group
Longueuil, QC
- Full-time
At Groupe Paco, mechanical engineering takes amazing forms. Our teams design lifting systems for entertainment stages (Gala Systèmes), movable floors for swimming pools (Akvo Spiralift),…
Added 25 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Moncton, NB
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will ensure the foundational systems and teams that support Retail, Pro, and Install Sales operate safely, efficiently, and…
Added 25 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Works collaboratively with the Decision Support team to collect data from hospital systems to inform quality and patient safety issues.
Added 25 mins ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 25 mins ago
WD
Licensed Dental Assistant - Westport Dental
Westport Dental
Port Moody, BC
- Full-time
…challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice…
Added 25 mins ago
M
Senior Geotechnical Engineer
McElhanney
Terrace, BC
- Full-time
…(roads, rail, and underground utilities), water & wastewater systems, slope stability, buildings and marine…
Added 25 mins ago
HR
Project Coordinator
Hitachi Rail
Toronto, ON
- Full-time
Assist users in obtaining access to company applications and systems.
Added 25 mins ago
SL
Senior Consultant, Content Governance & Engagement, Insurance Distribution
Sun Life Québec
Montreal, QC
- Full-time
Added 25 mins ago
TC
QE lead
Tata Consultancy Services
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
Coordinate testing activities across interconnected applications, upstream/downstream systems, APIs, data flows, and shared services to validate business process integrity.
Added 25 mins ago
BS
DevOps – Application Release Engineer
Brainhunter Systems Ltd
Toronto, ON
- Contract
Audit trail automation – ensure every change to the infrastructure is logged and traceable. Build systems that can prove to a regulator exactly who changed what, and when
Added 25 mins ago
BS
Technology Delivery Lead - Adobe AEM PaaS/iPaaS
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness
Added 25 mins ago
TE
Account Manager - Edmonton (Service)
TK Elevator
AB · Edmonton, AB
- Full-time
…maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital…

Fire & Flower Inc.

Retail Experience Lead

Winnipeg, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 13, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, product presentation, and compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Data entry
Security alarm systems
Sales software
Objection handling
Compliance
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning & development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Customer service
Cash management
Staff supervision
Compliance
Sales strategies
Onboarding
Training
Conflict resolution
Security alarms
Data entry
Inventory
Retail management
Product knowledge
Team leadership
Time management
Organizational skills
Provincial Cannabis Certification

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