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Added 13 mins ago
RT
Heavy Duty Equipment Technicians (HDET)
Rio Tinto
Kitimat, BC
- Full-time
Rio Tinto’s BC Works is a part of the Atlantic Operations of the Aluminium product group and has been operating in British Columbia for over 70 years. With industry leading new technology…
Added 13 mins ago
Client Success Manager - Toronto, CAN
WiredScore
Canada
Translate technical concepts and product capabilities into compelling, commercially relevant narratives for real estate stakeholders.
Added 39 mins ago
NC
Automotive Parts Specialist
NAPA Canada
Valleyview, AB
- Full-time
Provide product expertise and relevant parts recommendations as required
Added 40 mins ago
O
Lead Product Manager (Digital Experience) 1
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a Lead Product Manager to shape the strategy, roadmap, and market success of integrated capabilities across Experience Cloud. This role will support cross-product…
Added 40 mins ago
O
Lead Product Manager (Digital Experience) 1
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a Lead Product Manager to shape the strategy, roadmap, and market success of integrated capabilities across Experience Cloud. This role will support cross-product…
Added 40 mins ago
O
Lead Product Manager (Digital Experience) 1
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Lead Product Manager to shape the strategy, roadmap, and market success of integrated capabilities across Experience Cloud. This role will support cross-product…
Added 58 mins ago
S
Manager, Social Impact & Sustainability
sephora.com
Toronto, ON
- Full-time
You’ll run product and in-kind donation programs with Merchandising, Inventory, and Supply Chain, covering eligibility, allocation, logistics, and charitable receipting.
Added 58 mins ago
ML
Quality Assurance Technician
Maple Lodge Farms Ltd
Brampton, ON
- $20.55 to $25 CAD / hour
- Full-time
Verifies that plant practices and/or product related to assigned plant area are compliant to the customer and Company’s requirements and recommend solutions to obtain the best quality…
Added 1 hour ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Advise clients on a broad range of strategic and technical matters, including product development, pricing, mergers and acquisitions and other advisory services
Added 1 hour ago
B
Analyst, Portfolio & Inventory Management, Planning & Methods
Bombardier
Dorval, QC
- Full-time
You have a minimum of 5 years experience in aerospace or complex product industry, ideally in, but not limited to, project/portfolio management, capacity management, inventory management,…
Added 1 hour ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Commission: Commissions are earned on each sale based on product type:
Added 1 hour ago
Q
Full Stack Software Engineer
Qorsa
Waterloo, ON
- Full-time
Make sure the product runs on air-gapped networks with no external services or CDNs
Added 1 hour ago
B
BMO Capital Markets Investment Banking Summer 2027 Sophomore Analyst, Infrastructure Debt Capital Markets, Toronto
BMO
Toronto, ON
- Full-time
Engages with a broad range of stakeholders, including sponsors, investors, lenders, credit rating agencies, and internal product partners
Added 1 hour ago
CP
Compounder
Contract Pharmaceuticals Limited
Mississauga, ON
- $50,000 to $55,000 CAD / year
- Contract
At CPL, we are passionate about pharmaceutical product development and contract manufacturing. Our aim is to be the top choice CDMO in the non-sterile liquid and semi-solid pharmaceutical…
Added 1 hour ago
S
Senior QA Automation Engineer / Lead – eCommerce Payments
Simpliigence
Canada
- Contract
Work with developers, business analysts and product teams to identify defects and troubleshoot issues
Added 1 hour ago
AC
Forensic Fire Engineer – Electrical
Aviva Canada
Oakville, ON
- Full-time
…determine the origin and cause of fires and explosions as well as product, equipment and material failures. You will investigate losses through on-site inspection and forensic evaluation to…
Added 1 hour ago
AC
Forensic Fire Engineer – Electrical
Aviva Canada
Markham, ON
- Full-time
…determine the origin and cause of fires and explosions as well as product, equipment and material failures. You will investigate losses through on-site inspection and forensic evaluation to…
Added 1 hour ago
ASSISTANT SALES MANAGER
Stampede Leasing Ltd
Calgary, AB
Conduct guest follow-up through PBS and ADP, including one-on-one follow-up with the Product Advisors (PAs) and telephone calls.
Added 1 hour ago
R
Actuarial Associate - Living Benefits GRMI
RBC
Mississauga, ON
- Full-time
Participating in projects involving product development, pricing, reserving and reinsurance issues.
Added 1 hour ago
F
Senior Software QA Specialist – FortiGate Cloud
Fortinet
Burnaby, BC
- Full-time
Work closely with product management and development teams to identify and resolve software defects.
Added 1 hour ago
J
B2B Sales Assistant Manager
Jobgether
Canada
- Contract
Analyze market opportunities: Evaluate market trends, competitor activities, customer needs, and product developments to inform strategic decisions and strengthen commercial performance.
Added 1 hour ago
J
Cluster Lead
Jobgether
Canada
- Full-time
Implement strategic initiatives: Coordinate the rollout of sales programs, product training, and business initiatives, ensuring teams understand relevant offerings and apply effective sales…
Added 1 hour ago
N
Developer Relations (Founding)
Nango
Canada
- Full-time
We are hiring a Founding Developer Relations Lead to make Nango known, trusted, and talked about by developers. You will combine technical building with content, events, and relationships -…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Adapt quickly to new platforms and translate vendor/product concepts into internal support practices
Added 1 hour ago
Customer Advisor - Hamilton Store
Spark New Zealand
Hamilton, ON

Fire & Flower Inc.

Retail Experience Lead

Sherwood Park, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 13, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high levels of customer service, maintain store standards, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales principles
Staff supervision
Customer service
Cash management
Conflict resolution
Objection handling
Time management
Organizational skills
Communication skills
Data entry
Security alarm systems
Sales software
Team leadership
Compliance
Product knowledge
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Cash management
Compliance
Customer service
Staff supervision
Conflict resolution
Sales strategies
Inventory management
Security systems
Onboarding
Training
Product knowledge
Retail sales
Time management
Data entry
Provincial Cannabis Certification
Leadership
Team motivation

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