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Added 12 mins ago
PA
Transition House Worker
Penticton and District Society for Community Living
Penticton 1, BC
- $28.53 to $31.64 CAD / hour
- Temporary
…House, our 24/7 emergency shelter and transitional housing program, we provide safe, supportive services that help individuals move toward greater stability and…
Added 12 mins ago
B
Manager, Business Resilience
BDO
Vancouver, BC
- Full-time
Our Business Resilience team is growing, and we are looking for a Manager, Business Resilience to join BDO's National Business Resilience practice. This is a new delivery leadership role at…
Added 12 mins ago
JI
Seasonal Air Tractor 802 Application Pilot
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- Full-time
…aerial firefighting operations. Depending on fire activity and program requirements, pilots can expect to fly approximately 60 to 100 hours per…
Added 12 mins ago
B
Housing & Maintenance Worker
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- Full-time
Identify maintenance concerns and report larger or specialized repairs to Manager.
Added 12 mins ago
Territory Manager (San Diego)
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Canada
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Added 12 mins ago
H
Addictions Counsellor Degree Senior
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Regina, SK
- Full-time
Job Description: As a member of the team and under the general direction of the Manager, this position is accountable for the day to day operations of the department including program…
Added 12 mins ago
SR
Sales Associate
Staples Retail
Sherwood Park, AB
- Full-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 12 mins ago
Senior Manager - Finance, Insights & Analytics
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The Senior Manager, Finance Operations leads financial planning, reporting, and performance management to support informed decision-making and sustainable growth. This role ensures accurate…
Added 24 mins ago
S
Director, Digital Experience Platforms
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Montreal, QC
- Full-time
Define the future-state architecture and capability evolution roadmap for DXP technologies including Adobe Experience Manager (AEM), front-end platforms, mobile applications, search…
Added 24 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
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- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 24 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
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- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 24 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Terrebonne, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 24 mins ago
I
Customer Success Manager / Project Manager
Infrakit
Strong, ON
- Full-time
Added 24 mins ago
EC
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
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Quebec, QC
- Full-time
Added 24 mins ago
Bellperson, Part-Time
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Vancouver, BC
Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for…
Added 24 mins ago
K
Digital Marketing Coordinator, Winter 2027
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Toronto, ON
- $50,000 to $55,000 CAD / year
- Internship
Graduated within the past two years from a program in Marketing, Digital Marketing, Communications, Business, or a related field.
Added 24 mins ago
A
Bilingual Supervisor, New Accounts, Temporary
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Temporary
Reporting to the Manager, Operations, the Bilingual Supervisor, New Accounts is responsible for the supervision of opening, maintaining and closing accounts across various Aviso platforms…
Added 24 mins ago
A
Senior Water Resources Engineer
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Markham, ON
- $115,000 to $140,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 24 mins ago
OS
Manager, Win50
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- Full-time
The Manager, Win50 combines hands-on marketing execution with the operational coordination needed to deliver raffle marketing campaigns, content marketing, events, winner activity, prizing,…
Added 27 mins ago
Customer Service Cashier (Oakridge)
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Calgary, AB
…reports directly to the Customer Service Supervisor/Front End Manager, and the main responsibilities…
Added 27 mins ago
IK
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- Full-time
Backup for other administrative positions as directed by manager (AP Clerk, Reception, etc.)
Added 27 mins ago
TG
Supervisor - Janitorial
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Cambridge, ON
- Up to $60,000 CAD / year
- Full-time
Reporting to the Operations Manager, the Supervisor is accountable for the overall safety, security, efficiency, and cost-effective management of their team. The Supervisor must effectively…
Added 27 mins ago
E
Senior Contaminated Sites Project Manager
EXP
Calgary, AB
- Full-time
Be our next Senior Contaminated Sites Project Manager!
Added 27 mins ago
F
Leadership Development Program Manager
Finning
Edmonton, AB · Calgary, AB
- Full-time
As the Leadership Development Program Manager, you will lead the design, implementation, and continuous improvement of enterprise leadership development, succession planning, and talent…
Added 27 mins ago
FC
Legal Counsel
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Toronto, ON
- Full-time
Experience at a major law firm, bank, pension fund or asset manager preferred.

Fire & Flower Inc.

Retail Experience Lead

Sherwood Park, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 13, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high levels of customer service, maintain store standards, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales principles
Staff supervision
Customer service
Cash management
Conflict resolution
Objection handling
Time management
Organizational skills
Communication skills
Data entry
Security alarm systems
Sales software
Team leadership
Compliance
Product knowledge
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Cash management
Compliance
Customer service
Staff supervision
Conflict resolution
Sales strategies
Inventory management
Security systems
Onboarding
Training
Product knowledge
Retail sales
Time management
Data entry
Provincial Cannabis Certification
Leadership
Team motivation

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