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Added 24 mins ago
NH
Ward Clerk, MedSurg 2B (Permanent, Part-Time)
Northumberland Hills Hospital
Cobourg, ON
- Part-time
Reporting to the Patient Care Manager, as a member of the multidisciplinary team, the ward clerk is responsible for the effective functioning of the nursing station, performing clerical and…
Added 24 mins ago
B
Cleaner
BGIS
London, ON
- Part-time
Must have a valid Class G license (may be required)
Added 39 mins ago
V
Stock Keeper
Vestas
Chetwynd, BC
- Full-time
Complete all projects and activities as assigned by Site manager, and in coordination with the SCRT team member.
Added 40 mins ago
C
Deli Clerk-Riverside Food Store
Co-op
St. Albert, AB
- Part-time
Be part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. North Central Co-op provides goods and services…
Added 54 mins ago
RS
Material Handler I
Ryder System, Inc.
Vaughan, ON
- Full-time
Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site · As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 54 mins ago
KB
Order Picker
Kent Building Supplies
Fredericton, NB
- Part-time
Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new…
Added 1 hour ago
V
Stock Keeper / Gestionnaire de stock (Saint-Mathieu-de-Rioux, Quebec, CA)
Vestas
Saint-Mathieu-de-Rioux, QC
- Full-time
Complete all projects and activities as assigned by Site manager, and in coordination with the SCRT team member.
Added 1 hour ago
CF
Member Services Rep
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- $17.95 CAD / hour
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CPR/AED certification required (can be obtained within 30 days of hire)
Added 1 hour ago
DT
Assistant Manager II
Dollar Tree Stores
Okotoks, AB
- Full-time
At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support…
Added 1 hour ago
R
Lumber Yard Team Member Part-time
RONA
Midland, ON
- $18 to $19.5 CAD / hour
- Part-time
Become a member of our dedicated lumberyard team! By being active, being outdoors, and working with a strong team, you'll contribute directly to our success while keeping in good shape!…
Added 1 hour ago
R
Lumber Yard Associate
RONA
Welland, ON
- $18 to $19.5 CAD / hour
- Full-time
Become a member of our dedicated lumberyard team! By being active, being outdoors, and working with a strong team, you'll contribute directly to our success while keeping in good shape!…
Added 1 hour ago
A
Dietary Aide - AgeCare London
AgeCare
London, ON · AgeCare London
- Part-time
Must have or be enrolled in Food Service Worker Training Program
Added 1 hour ago
W
Union Warehouse Associate (Night Shift)
Wesco
Mississauga, ON
- Full-time
Shift: Night shifts 11:30pm-8am- Sunday 11:30pm to 8am Friday
Added 2 hours ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative tea
Added 2 hours ago
TS
Store Associate
The Salvation Army in Canada
Winnipeg, MB
- Full-time
Must have good interpersonal and communication skills (oral)
Added 2 hours ago
TS
Donation Associate
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environme
Added 2 hours ago
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5744 - 3rd Key
Lids
St. Catharines, ON
- $18.45 CAD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 2 hours ago
L
7784 - 3rd Key
Lids
Regina, SK
- $16.2 CAD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 2 hours ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Must have good interpersonal and communication skills (oral)
Added 2 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Winnipeg, MB · Charleswood Thrift Store
- Full-time
Must have good interpersonal and communication skills (oral)
Added 2 hours ago
L
5720 - 3rd Key
Lids
Cambridge, ON
- $18.45 CAD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 2 hours ago
KS
Sales Support Associate II
kate spade new york
Toronto, ON · Mississauga, ON · Ksny Toronto Asc
- Part-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 3 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Winnipeg, MB
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 3 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Hamilton, ON
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 3 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Whitby, ON
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)

Fire & Flower Inc.

Retail Experience Lead

Westlock, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 14, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Compliance
Communication
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Objection handling
Alarm systems

Benefits

Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Staff supervision
Customer service
Compliance
Product knowledge
Sales strategies
Alarm systems
Conflict resolution
Onboarding
Training
Retail sales principles
Data entry
Time management
Provincial Cannabis Certification
Inventory presentation
Team leadership
Objection handling
Retail management

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Work requirements

Jobs in Canada