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Added 12 mins ago
HZ
Multimedia Producer - Photography & Video
Hidden Z Creative
London, ON
- Full-time
We don't expect you to do everything. You might be a strong writer, a natural project manager or someone who enjoys building client relationships. We're interested in finding the right…
Added 12 mins ago
B
Software Developer - ERP / Case Management (Peoplesoft HCM modules development experience)
Bevertec
Toronto, ON
- Contract
Job Role: Software Developer - ERP / Case Management (Peoplesoft HCM modules development experience)
Added 12 mins ago
FB
Department Manager - Collingwood
Farm Boy Inc.
Collingwood, ON
- $55,000 to $60,000 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 12 mins ago
FB
Assistant Department Manager - Collingwood
Farm Boy Inc.
Collingwood, ON
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 12 mins ago
S
Sr. Manager, BU Finance
SiTime
Ottawa, ON
- Full-time
The Sr Finance Manager is a business-finance partner supporting BU Finance leaders with planning, forecasting, close, and decision support. The role owns analytics and management reporting,…
Added 14 mins ago
DF
Credit Manager, Business Banking and Specialized Lending (12-month Contract)
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Contract
DUCA is looking for a Credit Manager, Business Banking and Specialized Lending to join our growing team!
Added 14 mins ago
FL
Product Engineer
Fairview Ltd.
Oakville, ON
- Full-time
We are looking for a Product Engineer to join our team at our Oakville head office. Reporting to the Quality Assurance Manager, you will contribute to the development and improvement of our…
Added 16 mins ago
Manager, Capital Asset Supports-PB578
City of London
London, ON
Reporting to the Director, Capital Assets and Projects, the Manager, Capital Asset Supports is responsible for the administrative management of Capital Asset Supports which includes…
Added 16 mins ago
Business Systems Analyst-C1425
City of London
London, ON
Reports to a Manager of Information Systems as designated by Director, Technology Services. Develops and/or assists with selection and implementation of business solutions, providing…
Added 16 mins ago
H
Senior Project Manager
HDR
Vancouver, BC
- Full-time
In the role of Senior Project Manager, we'll count on you to:
Added 42 mins ago
GR
Senior Manager, Property Operations & Projects
Greenway Realty Inc
Stratford, PE
- Full-time
Greenway Realty – Senior Manager, Property Operations & Projects
Added 42 mins ago
H
Project Coordinator
Hays
Toronto, ON · Etobicoke, ON
- $80,000 to $100,000 CAD / year
- Full-time
…Project Coordinator, Project Administrator, Assistant Project Manager, or similar construction-related role. Experience working on restoration, building envelope, construction,…
Added 43 mins ago
CO
Manager, Capital Asset Supports
City of London, Canada
London, ON
- $105,278 to $138,095 CAD / year
- Full-time
Reporting to the Director, Capital Assets and Projects, the Manager, Capital Asset Supports is responsible for the administrative management of Capital Asset Supports which includes…
Added 43 mins ago
A
Construction Project Manager
Altis
Ottawa, ON
- Full-time
Are you an experienced construction Project Manager who enjoys seeing complex projects through from concept to completion? An established Ottawa-based real estate development and property…
Added 43 mins ago
TF
Product Developer
Trophy Foods Inc.
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
Overview: The Product Developer will lead the development and commercialization of proprietary food products from concept through launch. Working under the guidance of the Product…
Added 43 mins ago
A
Project Coordinator
Altis
Ottawa, ON
- $60,000 to $75,000 CAD / year
- Full-time
…We're recruiting for an established Ottawa-based real estate development and property management organization seeking a Project Coordinator to support construction, renovation,…
Added 45 mins ago
L
Tool Calibration Technician (Quality)
Leesta
Pointe-Claire, QC
- Full-time
We are looking for a Tool Calibration Technician to join our quality team! Under the responsibility of the Quality manager, the incumbent will be responsible for establishing test and…
Added 45 mins ago
P
Business Development Manager
PSD
London, ON
- Full-time
The Business Development Manager is responsible for identifying, developing, and qualifying new business opportunities across the government technology market in Canada and the United…
Added 1 hour ago
CO
Manager of Asset Management (1 vacancy)
City of Woodstock
Woodstock, ON
- Full-time
Reporting to: Manager of Municipal Infrastructure
Added 1 hour ago
MD
State Program Administrator Manager - Data Practices Officer
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager
Added 1 hour ago
MC
Product Manager
Modern Campus
Canada
- Full-time
Modern Campus is seeking a Product Manager to join our Lifelong Learning product team.
Added 1 hour ago
MD
State Program Administrator Manager - Member Services & Counseling Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Member Services & Counseling Manager
Added 1 hour ago
SE
Senior AI Platform & MLOps Specialist
Schneider Electric
Montreal, QC
- Full-time
Embedded within the AI team, you will develop reusable, self-service platform capabilities for AI engineers and product development teams. You will work closely with the Principal Azure…
Added 1 hour ago
SE
Senior AI Application Development Specialist
Schneider Electric
Montreal, QC
- Full-time
…transforming successful experiments into production-quality software components, services, tools, and reusable capabilities. Working across product development, data, MLOps, architecture,…
Added 1 hour ago
SE
Senior AI Data Engineering Specialist
Schneider Electric
Montreal, QC
- Full-time
…regarding the pay range can be directed to the recruiting / hiring…

Fire & Flower Inc.

Retail Experience Lead

St. Albert, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 16, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication skills
Troubleshooting
Time management
Organizational skills
Compliance
Sales strategy
Training
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Supervision
Compliance
Inventory
Training
Conflict Resolution
Alarm Systems
Operations
Team Leadership
Product Knowledge
Retail Management
Onboarding
Sales Strategy
Time Management
Troubleshooting
Data Entry

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