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Added 58 mins ago
FH
Registered Nurse/Registered Psychiatric Nurse - Czorny Alzheimer Centre
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited,…
Added 1 hour ago
BP
Customer Service Retail Team Lead
Bass Pro Shops
Winnipeg, MB
- Full-time
Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.
Added 1 hour ago
I
Technical Infrastructure Program Manager (TIPM)
IREN
Vancouver, BC
- Full-time
Join the Future of Compute as a Technical Project Manager!
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 3 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 3 hours ago
People & Recruitment Partner
Orennia
Calgary, AB
Identify employee and manager issues that require escalation and partner with the VP, People & Culture on more complex, sensitive, or higher-risk matters.
Added 4 hours ago
O
People & Recruitment Partner
Orennia
Calgary, AB
- Full-time
Identify employee and manager issues that require escalation and partner with the VP, People & Culture on more complex, sensitive, or higher-risk matters.
Added 4 hours ago
EK
Floor Leader
Earls Kitchen + Bar
Toronto, ON
- $20 to $29 CAD / hour
- Part-time
We are looking for a passionate Shift Manager to grow our leadership team. As a Shift Manager, you’re committed to being your best self and working with integrity as you learn how to…
Added 4 hours ago
OR
Wireless Sales Associate - 1119 Mission
OSL Retail Services Inc
Mission, BC
- Other
Strong support from your Store Manager and District Manager every step of the way
Added 5 hours ago
EK
Restaurant Assistant Manager
Earls Kitchen + Bar
Whistler, BC
- $50,000 to $70,000 CAD / year
- Full-time
We are looking for a dedicated Restaurant Assistant Manager who is excited to take the next step in their career. As an Assistant Manager, you'll have the unique opportunity to embark on a…
Added 5 hours ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Penticton, BC
- Full-time
Opportunities for advancement within the company
Added 6 hours ago
CA
Sales Manager - Crown Mazda
Crown Auto Group
Winnipeg, MB
- Full-time
We are currently seeking an experienced and motivated Sales & Finance Manager to join our leadership team at Crown Mazda. This role combines automotive sales leadership with finance and…
Added 6 hours ago
NB
Banking Advisor Jobs for Indigenous People
National Bank of Canada
Montreal, QC
- Full-time
position offers opportunities for advancement with a salary adjusted
Added 6 hours ago
JC
Grocery Store Manager
JDass Corp
Mississauga, ON
- Full-time
Food World Plus is seeking an experienced and dynamic Retail Operations Manager to lead operations for our 176,000 sq. ft. high-volume grocery store. This role is responsible for overseeing…
Added 7 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Nanaimo, BC
- Full-time
A strong “promote from within” philosophy providing advancement opportunities for all levels.
Added 9 hours ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Penticton, BC
Opportunities for advancement within the company;
Added 9 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 9 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 9 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 9 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 10 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
…teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and…
Added 10 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
…teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and…
Added 10 hours ago
BC
Registered Nurse - Emergency Department (Job Share)
Brant Community Healthcare System
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- Full-time
…teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and…

Fire & Flower Inc.

Retail Experience Lead

Barrie, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 16, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

Lead assigned shifts by opening and closing the store, supervising staff, managing cash, and maintaining store appearance and product presentation. Deliver excellent customer service, support sales goals and staff development, reinforce compliance and education standards, and escalate employee or customer issues to the store manager.

Requirements

Requires at least two years of retail experience, a high school diploma or GED, customer service experience, a clear criminal record, and provincial cannabis certification. Candidates should have strong retail, communication, leadership, conflict-resolution, cash-management, organizational, and technology-adaptation skills.

Skills

Retail Sales
Customer Service
Staff Supervision
Employee Training
Cash Management
Conflict Resolution
Communication
Sales Strategy
Compliance
Product Knowledge
Alarm Systems
Sales Software
Data Entry
Negotiation
Organization
Time Management

Benefits

Internal Advancement Opportunities
Wellness Program
Mental Health Resources
Learning and Development Programs
Team Member Discount
Perkopolis Perks
GoodLife Perks

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Retail Sales
Customer Service
Staff Supervision
Opening and Closing Procedures
Cash Management
Store Presentation
Product Presentation
Cannabis Retail
Provincial Cannabis Certification
Compliance
Employee Onboarding
Employee Training
Continuous Education
Sales Strategies
Sales Targets
Customer Complaints
Conflict Resolution
Negotiation
Objection Handling
Security Alarm Systems
Sales Software
Data Entry
Data Editing
Administrative Duties
Product Knowledge
Customer Relationship Building
Criminal Record Check
High School Diploma
GED

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