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Added 2 mins ago
T
Associate Investment Advisor
TD
Bridgewater, NS
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 17 mins ago
OR
Wireless Retail Manager - 3173 Moose Jaw
OSL Retail Services Inc
Moose Jaw, SK
- Other
OSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great people doing…
Added 17 mins ago
OR
Wireless Sales Associate - 1054 Bracebridge
OSL Retail Services Inc
Bracebridge, ON
- Other
Wireless Sales Associate | Full-Time | 1054 Bracebridge, ON
Added 31 mins ago
IG
Account Manager
Insight Global
Toronto, ON
- $70,000 to $80,000 CAD / year
- Contract
- 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience.
Added 32 mins ago
Store Manager
Clarks
Barrie, ON
Clarks is looking for a Store Manager to join the team!
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
S
assistant store manager - Laval, Qc
Starbucks
Laval, QC
- $56,000 to $66,500 CAD / year
- Full-time
Grow a successful, multi-million-dollar business: drive sales leveraging your business acumen, efficiency and problem-solving skills
Added 1 hour ago
PF
Traveling Merchandiser
Performance Food Group
Kelowna, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 3 hours ago
WB
Assistant Store Manager
Whistler Blackcomb
Whistler, BC
- Temporary
…chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 3 hours ago
PF
Traveling Merchandiser
Performance Food Group
Kamloops, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 4 hours ago
PM
Retail Assistant Store Manager- Fashion Outlets of Chicago
POP MART
Toronto, ON
- Full-time
…imagination, and bring people together. As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects…
Added 4 hours ago
HB
Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
AB · Rocky View, CA-ON
- Other
Achieve positive results in top line sales, profit and loss management and inventory control.
Added 4 hours ago
DC
executive sous-chef
Domaine Château-Bromont
Bromont, QC
- Full-time
Maintain records of food costs, consumption, sales and inventory
Added 5 hours ago
GR
Assistant Store Manager - Karl Lagerfeld Paris
GIII Retail Group
Calgary, AB
- Full-time
Assist in the development of a sales-focused store sales staff.
Added 5 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 5 hours ago
NB
Banking advisor
National Bank of Canada
Gatineau, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 5 hours ago
HB
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
- Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 5 hours ago
HB
Store Manager - BOSS Store, Chinook
HUGO BOSS Canada, Inc.
Calgary, AB
- Other
Achieve positive results in top line sales, profit and loss management and inventory control.
Added 5 hours ago
PC
Gestionnaire de produits / Product Manager
PIP Canada
Laval, QC
- Full-time
Added 5 hours ago
PC
Gestionnaire principal(e), Produits et Marketing/Senior Manager, Product and Marketing
PIP Canada
Laval, QC
- Full-time
It is with this view and vision that we are currently seeking a Senior Manager of Product & Marketing - Canada, based out of our Canadian headquarters in Laval, QC.
Added 5 hours ago
VS
Operations Supervisor-Pacific Centre
Victoria’s Secret & Co.
Vancouver, BC
- Full-time
…execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as…
Added 5 hours ago
Valet Attendant - Jim Pattison Lexus Victoria
The Jim Pattison Auto Group
Victoria, BC
This role reports to the Service Manager of the dealership.
Added 6 hours ago
BP
Customer Service Team Lead
Bass Pro Shops
Halifax, NS
- Full-time
Reporting to the Operations Manager (Frontend - Receiving), the Customer Service Lead is responsible for overseeing the successful day-to-day operation of the Frontend Department (Cash,…
Added 6 hours ago
FB
Assistant Store Manager - Kitchener / Waterloo Region
Food Basics
Kitchener, ON
- Full-time
Assists the Store Manager in providing day to day management of the store including growing sales, staffing, merchandising, expense control, providing a safe environment for employees and…
Added 6 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Maple Ridge, BC
- Full-time

Fire & Flower Inc.

Retail Experience Lead

Warman, SK, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 17, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They act as a knowledge resource for the team while ensuring high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this position.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Data entry
Objection handling
Compliance
Training
Team leadership
Troubleshooting
Sales strategy

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Compliance
Customer Service
Cash Management
Staff Supervision
Training
Onboarding
Conflict Resolution
Alarm Systems
Data Entry
Inventory
Retail Management
Product Knowledge
Sales Strategy
Leadership
Time Management
Organizational Skills

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