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Added 12 mins ago
BD
Sales Team Member – Flooring Sales (Vancouver)
Builder Direct Inc
Vancouver, BC
- Full-time
About UsCareer OpportunitiesStore LocationsContact On this page Sales Team Member – Flooring Sales (Vancouver) APPLY NOW APPLICATION FORMThank you. Your application has been received…
Added 13 mins ago
R
Part-Time Stock Lead
Roots
Halton Hills, ON
- Part-time
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 13 mins ago
WS
Actuarial Consultant
Workplace Safety and Insurance Board (WSIB)
Toronto, ON · North York, Canada
- Full-time
At WSIB, actuarial work goes far beyond traditional insurance valuation. Our team plays a critical role in ensuring the long-term financial sustainability of Ontario's workplace insurance…
Added 13 mins ago
TH
Neurological Technologist-M Neuro EEG
Trillium Health Partners
Mississauga, ON
- Full-time
Ability to work independently as well as a member of a dynamic team
Added 13 mins ago
TH
Orthopaedic Technologist -M Fracture Clinic
Trillium Health Partners
ON · ON, Canada
- Part-time
As an active member of a high functioning interdisciplinary team, the Orthopaedic Technologist provides client-centred clinical care to support the delivery of the service for orthopaedic…
Added 40 mins ago
G
SUD - DockWorker Leadhand (Nights)
Gardewine
Sudbury, ON
- Full-time
The Dock Leadhand is an essential part of the cross dock operations, specifically with inbound and outbound operations within the terminal. He/She will carry out all the front line…
Added 40 mins ago
G
TIM - DockWorker Leadhand
Gardewine
Timmins, ON
- Full-time
The Dock Leadhand is an essential part of the cross dock operations, specifically with inbound and outbound operations within the terminal. He/She will carry out all the front line…
Added 40 mins ago
MI
Rooms Operations Manager
Marriott International
Calgary, AB
- Full-time
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually…
Added 40 mins ago
G
THB - DockWorker
Gardewine
Thunder Bay, ON
- Full-time
The Dock Leadhand is an essential part of the cross dock operations, specifically with inbound and outbound operations within the terminal. He/She will carry out all the front line…
Added 40 mins ago
MI
Assistant Food and Beverage Operations Manager
Marriott International
Markham, ON
- Contract
Additional Information6 Month Contract for Restaurant and Banquet Operations coverage
Added 41 mins ago
FF
Client Relationship Specialist
Focus Financial Partners
Montreal, QC
- Full-time
Provide backup support to other Administrators to maintain continuity of operations
Added 41 mins ago
FA
Senior Financial Analyst, Infrastructure Funds
Fengate Asset Management
Oakville, ON
- Full-time
…strategies. Founded in 1974 in Hamilton, Ontario, and with over 250 team members across Canada and the U.S., Fengate is one of the most active real asset and growth equity investors in…
Added 41 mins ago
FA
Financial Analyst, Financial Planning & Analysis (Future Opportunities)
Fengate Asset Management
Oakville, ON
- Full-time
Infrastructure: This role will support fund operations, investor and internal reporting, financial analysis, tax, treasury and liquidity management, and compliance of Fengate’s…
Added 44 mins ago
FA
Senior Financial Analyst – Real Estate (Hybrid – FP&A / Reporting)
Fengate Asset Management
Oakville, ON · Toronto, ON
- Full-time
…strategies. Founded in 1974 in Hamilton, Ontario, and with over 250 team members across Canada and the U.S., Fengate is one of the most active real asset and growth equity investors in…
Added 44 mins ago
FA
Intern, Commercial/Residential Asset Management
Fengate Asset Management
Toronto, ON
- Full-time
…strategies. Founded in 1974 in Hamilton, Ontario, and with over 250 team members across Canada and the U.S., Fengate is one of the most active real asset and growth equity investors in…
Added 44 mins ago
KT
Shipper & Receiver
Kal Tire
Kamloops, BC
- Full-time
…and organized Shipping and Receiving Specialist to join our team. This hands-on position is perfect for someone who enjoys keeping operations moving smoothly while maintaining a strong…
Added 44 mins ago
T
Personal Banking Associate Trainee
TD
Vancouver, BC
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 59 mins ago
TG
Sales Performance Lead
Too Good To Go
Remote, Canada
- Full-time
- Remote
Please submit your resume and cover letter as soon as possible. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to re
Added 59 mins ago
FH
Social Worker, MSW - Surrey Memorial Hospital - Hemodialysis
Fraser Health
Surrey, BC
- Full-time
Reporting clinically to the Professional Practice Chief, Social Work and administratively to the Manager, Clinical Operations, provides comprehensive social worker services and therapeutic…
Added 1 hour ago
CF
CANEX - Department Associate - CFMWS19859-EN
Canadian Forces Morale and Welfare Services
Shannon, QC
- $19.64 to $22 CAD / hour
- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 1 hour ago
GC
Live-in Superintendent
Greenwin Corp.
Toronto, ON · Scarborough, ON
- Full-time
We are seeking a hands-on, service-driven Superintendent to oversee the day-to-day operations of our residential community. As a live-in team member, you will be the primary point of…
Added 1 hour ago
Housekeeper and Laundry Attendant
Shawnigan Lake School
Shawnigan Lake, BC
Shawnigan Lake School is seeking a Housekeeper and Laundry Attendant to work with our Operations team in providing comprehensive housekeeping services and specialized care in laundering…
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 1 hour ago
PH
General Manager
Port Hood Cooperative Ltd.
Port Hood, NS
- Full-time
The General Manager is responsible for coordinating all operations of the retail store in support of short and long-term goals of the co-operative. This includes achieving desired revenue…
Added 1 hour ago
A
Lead - Full-time
ARC'TERYX
Toronto, ON
- $25 to $27.9 CAD / hour
- Full-time
As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest…

Fire & Flower Inc.

Retail Experience Lead

Hinton, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 17, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store organization, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling
Team leadership
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash handling
Compliance
Customer experience
Sales strategies
Team training
Inventory control
Security systems
Conflict resolution
Product education
Retail sales principles
Data entry
Time management
Leadership
Onboarding
Policy enforcement
Retail banners
Lifestyle brand

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