Find work in Canada.

485,137 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 hours ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
Reports to: Lead Technician/Operations Manager
Added 18 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
We inspect, service and repair fire sprinkler and fire alarm systems in commercial buildings across Southwestern Ontario. We started in Windsor in 2020. We're about 20 people, and in 2026…
Added 1 day ago
A
BIM Specialist
Actalent
Ottawa, ON
- $38 to $45 CAD / hour
- Contract
…including power distribution, grounding, lighting control, fire alarm, security systems, building automation, structured cabling, alternative energy, slab and surface installations, riser…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Calgary, AB
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 1 day ago
AU
Security Guard - Full Time Warehouse
Allied Universal
Milton, ON
- $19 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 1 day ago
AU
Security Guard - Part Time Night Shifts
Allied Universal
Brantford, ON
- $19 CAD / hour
- Part-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 1 day ago
MH
Manager, Facility Management Contract
Mackenzie Health
Richmond Hill, ON
- $121,388 to $154,908 CAD / year
- Full-time
The Manager, Facility Management Contract is responsible for overseeing the Facilities Management contract at Cortellucci Vaughan Hospital (CVH). This includes leading the hospital's…
Added 1 day ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Manage and maintain the fire sprinkler and alarm system, including daily, weekly and annual inspections.
Added 1 day ago
B&
Maintenance Mechanic
Black & McDonald Limited
Ottawa, ON
- Full-time
Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and…
Added 1 day ago
CC
Human Resources Manager II
Cintas Canada
Cambridge, ON
- Full-time
…aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the…
Added 1 day ago
CC
Service Manager
Cintas Canada
Boucherville, QC
- Full-time
…aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the…
Added 2 days ago
Human Resources Manager II
Cintas
Cambridge, ON
…aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the…
Added 2 days ago
HG
DC Facilities Technician
H&M Group
Ajax, ON
- Full-time
Perform service and tests on facility systems (e.g., fire alarms, emergency lighting, evacuation routes) in accordance with internal guidelines and local regulations.
Added 2 days ago
H
DC Facilities Technician
H&M
Ajax, ON
- Full-time
Perform service and tests on facility systems (e.g., fire alarms, emergency lighting, evacuation routes) in accordance with internal guidelines and local regulations.
Added 2 days ago
Retail Experience Lead
Fire & Flower Inc.
Mississippi Mills, ON
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 2 days ago
SS
Building Services Manager
Sienna Senior Living
Markham, ON
- Full-time
Strong hands-on knowledge of HVAC equipment, computerized building management systems, electrical systems distribution, fire alarm and sprinkler systems including operation of and testing…
Added 2 days ago
FS
Project Manager
Fire Safety and Protection
Ottawa, ON
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 2 days ago
Service Manager
Cintas
Boucherville, QC
…aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the…
Added 2 days ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Manage and maintain the fire sprinkler and alarm system, including daily, weekly and annual inspections.
Added 2 days ago
AU
Security Guard - Full Time
Allied Universal
Halton Hills, ON
- $21 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 2 days ago
AU
Security Guard - Pharmaceutical
Allied Universal
Hamilton, ON
- $20 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 2 days ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Manage and maintain the fire sprinkler and alarm system, including daily, weekly and annual inspections.
Added 2 days ago
F&
Full Time Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
- Full-time
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for team members.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Alarm system operation
Data entry
Time management
Communication
Training
Sales strategy
Troubleshooting

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Staff supervision
Customer service
Compliance
Sales principles
Conflict resolution
Alarm systems
Onboarding
Training
Sales strategies
Inventory management
Data entry
Time management
Retail management
Product knowledge
Team leadership
Retail standards
Provincial Cannabis Certification

Report this job