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Added 13 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 29 mins ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
…projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home…
Added 1 hour ago
GD
COMBO - Co-Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Learning and development programs to grow and exploit full potential to succeed in your next step!
Added 1 hour ago
GD
COMBO - Team Leader PT - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Part-time
Learning and development programs to grow and exploit full potential to succeed in your next step!
Added 1 hour ago
GD
COMBO - Operations Assistant Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Learning and development programs to grow and exploit full potential to succeed in your next step!
Added 1 hour ago
GD
COMBO - Team Leader FT - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Part-time
Learning and development programs to grow and exploit full potential to succeed in your next step!
Added 1 hour ago
FV
Infant/Child Development Consultant
Fraser Valley Child Development Centre
Abbotsford, BC
- Part-time
- Temporary
Additional employer sponsored learning and development opportunities
Added 1 hour ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
…partnership decisions behind our offers. From early product development through launch and lifecycle management, these decisions contribute to how we bring new technologies to market while…
Added 1 hour ago
FH
Registered Nurse, Surgical Services - Neurosciences - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
…help patients accomplish their health care goals. Assesses learning needs of the patient and family/care giver; provides information and demonstration of care activites to support self-care…
Added 1 hour ago
FH
Registered Nurse, Medicine - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
…help patients accomplish their health care goals. Assesses learning needs of the patient and family/care giver; provides information and demonstration of care activities to support…
Added 1 hour ago
K
Project Manager, Audit Quality
KPMG
Oakville, ON · Toronto, ON · Vaughan, ON · ON
- Full-time
The Audit Quality function, department of professional practice is looking for a Project Manager, Audit Quality to provide administrative, operational, and project coordination. The team…
Added 1 hour ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
We are looking for a Manager, Copilot and AI Productivity to contribute to the growth of our AI practice in Quebec. This individual will play a key role in developing service offerings,…
Added 1 hour ago
SC
shift supervisor - Store# 71789, 326 KING STREET WEST
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
FK
Part Time Dishwasher at Fresh on Eglinton
Fresh Kitchen + Juice Bar
Toronto, ON
- Part-time
Growth & learning opportunities - Consistent training on various topics to support continuous career development into positions of leadership
Added 3 hours ago
P
Assistant Store Manager
Pandora
Waterloo, ON
- $25.7 to $32.1 CAD / hour
We Dream! Pandora is fostering growth and crafting opportunities to support the business needs with learning and development programs, continuous feedback, LinkedIn learning, tuition…
Added 3 hours ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Full-time
…projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home…
Added 3 hours ago
P
Assistant Store Manager
Pandora
Waterloo, ON
- Full-time
We Dream! Pandora is fostering growth and crafting opportunities to support the business needs with learning and development programs, continuous feedback, LinkedIn learning, tuition…
Added 4 hours ago
AC
Clinical Dietitian
Aramark Canada
Calgary, AB
- Volunteer
Collaborates with Food Services Management team to meet departmental and nutritional standards. Participates in development and approval of Cyclical menus.
Added 4 hours ago
S
In Store Bakery - Clerk Department Second Bakery
Sobeys
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 4 hours ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
…come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of…
Added 4 hours ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
Leadership Development: Build tailored leadership development strategies and programs; partner with executives and managers to identify growth areas and personalize manager enablement.
Added 4 hours ago
FK
Part Time Dishwasher at Fresh on Eglinton
Fresh Kitchen + Juice Bar
Toronto, ON
- Part-time
Added 4 hours ago
W
Assistant Park Manager
WildPlay
Maple Ridge, BC
- Full-time
With a strong focus on learning, the Assistant Park Manager gains exposure to financial planning, staff development, and daily operations, enabling them to take on larger responsibilities.…
Added 4 hours ago
W
Assistant Park Manager
WildPlay
Victoria, BC
- Full-time
With a strong focus on learning, the Assistant Park Manager gains exposure to financial planning, staff development, and daily operations, enabling them to take on larger responsibilities.…
Added 5 hours ago
SS
Manager, Financial Planning and Analysis
Sooke School District 62
Victoria, BC
- Part-time
Reporting to the Director of Finance, the Manager, Financial Planning and Analysis is responsible for district budgeting, forecasting, financial analysis, and the supervision and…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for team members.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Alarm system operation
Data entry
Time management
Communication
Training
Sales strategy
Troubleshooting

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Staff supervision
Customer service
Compliance
Sales principles
Conflict resolution
Alarm systems
Onboarding
Training
Sales strategies
Inventory management
Data entry
Time management
Retail management
Product knowledge
Team leadership
Retail standards
Provincial Cannabis Certification

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