Jobs in Canada

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Added 1 hour ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Vancouver, BC
- Part-time
22 minute walk from Waterfront and Stadium-Chinatown Skytrain Station
Added 1 hour ago
LH
Job Title Janitor/Maintenance
Lookout Housing + Health Society
Vancouver, BC
- Full-time
Must have current Occupational First Aid Level 1 Certificate
Added 6 hours ago
LH
Janitor/Maintenance
Lookout Housing and Health
Vancouver, BC
- Full-time
Must have current Occupational First Aid Level 1 Certificate
Added 6 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Vancouver, BC
- Part-time
22 minute walk from Waterfront and Stadium-Chinatown Skytrain Station
Added 6 hours ago
LH
Coordinator
Lookout Housing and Health
Vancouver, BC
- Full-time
15 minute walk from Stadium-Chinatown Skytrain Station
Added 7 hours ago
IU
Product Manager
Ikotek USA, Inc.
Vancouver, BC
- $100,000 to $150,000 CAD / year
- Full-time
Added 7 hours ago
EI
Labour Relations Specialist
EBC Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Express Métropolitain (REM), and the Site C hydro-electric power station located near Fort St-John in British Columbia. Our seasoned team of engineers, project managers and other…
Added 8 hours ago
B
Intermediate Environmental Professional (Water Resources Division)
Binnie
Burnaby, BC
- Full-time
Valid Class 5 Driver’s License required
Added 8 hours ago
CP
Aircraft Mechanic
Cathay Pacific
Vancouver, BC
- Full-time
Must possess a valid Canadian driver’s license · Must have the permanent legal right to live and work in Canada
Added 9 hours ago
OT
Project Manager, MEP
Ontario Transit Group
Toronto, ON
- Full-time
One above-ground station to be integrated with the existing GO Transit Exhibition Station.
Added 9 hours ago
FB
Assistant Chef Manager
Farm Boy Inc.
Aurora, ON
- From $21.5 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 9 hours ago
A
Senior Mechanical Engineer
Airswift
Montreal, QC
- $120,000 to $135,000 CAD / year
- Full-time
Reporting to Engineering Manager in Quebec, the Mechanical Engineer is responsible for serving as the project lead and/or project manager to carry out assignments associated primarily in…
Added 9 hours ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 10 hours ago
AC
Guest Experience Communication & Design, Manager
Armstrong Collective
Vancouver, BC
- Full-time
Reporting to the Senior Manager, Guest Communication & Engagement, the Guest Experience Communication & Design, Manager is responsible for developing, delivering, and continuously improving…
Added 10 hours ago
CO
Chief Wastewater Treatment Operator
City of Windsor
ON
- Full-time
Will operate alone, or with Wastewater Treatment Operators, on a rotating shift basis, the entire controls of the LRWRP and/or LRPCP Plants; · Must have over six (6) years of experience as a Wastewater Treatment Operator;
Added 10 hours ago
Tenant Support Worker
Lookout Housing and Health Society
Vancouver, BC
22 minute walk from Waterfront and Stadium-Chinatown Skytrain Station
Added 10 hours ago
Janitor/Maintenance
Lookout Housing and Health Society
Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate
Added 10 hours ago
BO
Talent Acquisition Specialist
Building Ontario Fund
Toronto, ON
- Full-time
Complete employee onboarding in tandem with the hiring manager and ensures that all relevant information is provided to the Finance team for payroll purposes.
Added 11 hours ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
…cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across…
Added 11 hours ago
CF
Manager, AML Compliance
CI Financial
Toronto, ON
- Full-time
This role follows our in‑office work model and requires employees to be onsite four days per week to support collaboration and business needs
Added 12 hours ago
SA
Cook 1 (Part-Time) Canal Market (YOW Airport)
SSP America
Ottawa, ON
- Part-time
Have the correct and adequate set up in the kitchen / work station at each shift. This includes making orders, storing, storing all fresh, dry, frozen goods; condiments and supplies.
Added 12 hours ago
SA
Breakfast Cook Kelowna Airport (Year Round)
SSP America
Kelowna, BC
- Full-time
Have the correct and adequate set up in the kitchen / work station at each shift. This includes making orders, storing, storing all fresh, dry, frozen goods; condiments and supplies.
Added 12 hours ago
SB
Forklift Operator, Wall Panels, Star Building Materials
Star Building Materials Calgary
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Production Manager, as the Forklift Operator – Wall Panels you will gather and move incoming and outgoing materials to their desired locations via the safe, accurate and…
Added 12 hours ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
…cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across…
Added 12 hours ago
Interim Retail Store Manager
Fire & Flower Inc.
Smiths Falls, ON
…cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for team members.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Alarm system operation
Data entry
Time management
Communication
Training
Sales strategy
Troubleshooting

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Staff supervision
Customer service
Compliance
Sales principles
Conflict resolution
Alarm systems
Onboarding
Training
Sales strategies
Inventory management
Data entry
Time management
Retail management
Product knowledge
Team leadership
Retail standards
Provincial Cannabis Certification

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Work requirements

Jobs in Canada