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Added 38 mins ago
MT
Office Manager & Executive Assistant
MineSense Technologies Ltd.
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
Be part of something incredible. Metals are necessary for our world, but mining historically faced issues with waste, sustainability, and inefficiencies. MineSense is changing that. Our…
Added 2 hours ago
GI
Civil Project Engineer, Roads + Highways
Global Infrastructure
Toronto, ON
- Full-time
…resilient systems. We provide people with better mobility. We steward precious resources by finding more sustainable…
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
Excellent organizational and time management skills.
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Excellent organizational and time management skills.
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Winnipeg, MB
Excellent organizational and time management skills.
Added 13 hours ago
Beauty Advisor - Jo Malone London - Parttime - Metropolis - Burnaby, BC
Estée Lauder Companies
Burnaby, BC
You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be…
Added 14 hours ago
A
Business Analytics Specialist, Temporary
Aviso
Vancouver, BC
- Temporary
Serve as the Asset Management data steward, working with NEI and other providers to validate and maintain high‑quality source data for the data warehouse.
Added 16 hours ago
IT
Maintenance Manager
Irving Tissue
Toronto, ON
- Full-time
Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which…
Added 16 hours ago
A
Business Analytics Specialist, Temporary
Aviso
Toronto, ON
- Temporary
Serve as the Asset Management data steward, working with NEI and other providers to validate and maintain high‑quality source data for the data warehouse.
Added 16 hours ago
TS
Vice President, Global Core Trade Finance, TD Securities, Global Transaction Banking
TD Securities
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 16 hours ago
Pharmacy Technician - Instructor
Okanagan College
Kelowna, BC
Be a part of a vibrant campus community, where the work you do every day truly makes a difference.
Added 17 hours ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
Serve as the Asset Management data steward, working with NEI and other providers to validate and maintain high‑quality source data for the data warehouse.
Added 17 hours ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
Serve as the Asset Management data steward, working with NEI and other providers to validate and maintain high‑quality source data for the data warehouse.
Added 17 hours ago
C
Client Data Steward
CHANEL
Toronto, ON
- Full-time
As we approach the first phase of the project, we are looking for a Data Steward to support us in our long-term ambition of elevating our client data management standards and ensuring…
Added 18 hours ago
T
Vice President, Global Core Trade Finance, TD Securities, Global Transaction Banking
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 18 hours ago
Therapy Assistant Instructor
Okanagan College
Kelowna, BC
Be a part of a vibrant campus community, where the work you do every day truly makes a difference.
Added 19 hours ago
FB
Sr. Graphic Designer | Foodservice Marketing
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Act as brand steward to create and implement a content marketing strategy for Foodservice, ensuring alignment with FGF’s strategic priorities, brand guidelines, and visual identity across…
Added 19 hours ago
JI
Maintenance Manager
J.D. Irving, Limited
Toronto, ON
- Full-time
Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which…
Added 19 hours ago
EB
Beauty Advisor - Jo Malone London - Parttime - Metropolis - Burnaby, BC
ELC Beauty LLC
Burnaby, BC
- Part-time
You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be…
Added 21 hours ago
Kinesiology Instructor
Okanagan College
Kelowna, BC
Be a part of a vibrant campus community, where the work you do every day truly makes a difference.
Added 22 hours ago
MH
Manager, Digital Marketing
Mattamy Homes
Toronto, ON
- Full-time
…count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the…
Added 22 hours ago
Trades Client Services Assistant - ACTION Project
Okanagan College
Kelowna, BC
Be a part of a vibrant campus community, where the work you do every day truly makes a difference.
Added 23 hours ago
Retail Experience Lead
Fire & Flower Inc.
Aurora, ON
Excellent organizational and time management skills.
Added 23 hours ago
Retail Experience Lead
Fire & Flower Inc.
Spruce Grove, AB
Excellent organizational and time management skills.
Added 1 day ago
CH
Dishwasher - Kitchen Steward
Crescent Hotels & Resorts
Stratford, ON
- Full-time
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a resource for team members.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory presentation
Compliance
Alarm system operation
Data entry
Time management
Communication
Training
Sales strategy
Troubleshooting

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Staff supervision
Customer service
Compliance
Sales principles
Conflict resolution
Alarm systems
Onboarding
Training
Sales strategies
Inventory management
Data entry
Time management
Retail management
Product knowledge
Team leadership
Retail standards
Provincial Cannabis Certification

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