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Added 10 mins ago
CC
Retail Assistant Store Manager
Canna Cabana
Calgary, AB · Deer Valley, Calgary, AB
- Full-time
The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of…
Added 10 mins ago
CC
Retail Shift Leader
Canna Cabana
Regina, SK · Rochdale, Regina, SK
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 10 mins ago
CC
Retail Sales Associate
Canna Cabana
Swift Current, SK
- Part-time
Experience in sales and customer service preferred.
Added 10 mins ago
OS
(TEMPORARY FULL-TIME) SECRETARY - GERIATRIC DEMENTIA UNIT (GDU)
Ontario Shores Centre for Mental Health Sciences
Whitby, ON
- Full-time
…provide a range of administrative, secretarial, data analysis, customer service to the Geriatrics…
Added 10 mins ago
CC
Automotive Parts Coordinator
Craftsman Collision
Kamloops, BC
- Full-time
Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience;
Added 10 mins ago
H
Senior Software Engineer, Core Product (Hybrid)
Homebase
Remote, Canada
- $130,000 to $200,000 CAD / year
- Full-time
- Remote
Connect the domains: Solve problems where Scheduling, Time Tracking, HRM, and Payroll meet, and make those seams invisible to customers
Added 10 mins ago
S
Account Executive, SMB (Retail)
Solink
Remote, Canada
- $118,000 to $140,000 CAD / year
- Full-time
- Remote
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Added 10 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Amherstburg, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 10 mins ago
PA
Customer Service Representative, Parts Wholesale (Parts Wholesale GTA)
Performance Auto Group
Brampton, ON
- Full-time
…team at Performance Auto Group! We are currently seeking a Customer Service Representative (CSR) to join our Parts Wholesale…
Added 10 mins ago
PA
Parts Fulfillment Manager (Parts Wholesale Niagara)
Performance Auto Group
St. Catharines, ON
- Full-time
Responsible for driving operational excellence and timely order dispatch, the Part Fulfillment Manager leads hub warehouse staff, monitors inventory accuracy, and optimizes delivery…
Added 10 mins ago
LC
HMR Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Edmonton, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 25 mins ago
PH
Patient Experience Manager
PhysioPlus Health Group
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
PhysioPlus Health Group is hiring for a Patient Experience Manager job in Toronto, ON, and we’re looking for someone with the administrative chops and the ambition to grow into a bigger…
Added 25 mins ago
D
Manager, Sales Development Representative, Akai | Global
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Canada
- Full-time
Benefits: Full-time employees in the United States receive a variety of benefits while employed at Deel.
Added 25 mins ago
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Leader de site Qualité/ Quality Site Lead
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Added 25 mins ago
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- Full-time
…l'idée de soutenir nos troupes canadiennes par l'excellence du service de soutien et d'enthousiasmer nos clients par des approches novatrices en matière d'expérience de transport vertical.…
Added 25 mins ago
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Lot Assistant
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Richmond, BC
- Full-time
This is a full-time position, and hours may range from 7:30am - 6:00pm, Monday through Friday.
Added 26 mins ago
Payroll & Benefits Coordinator
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Calgary, AB
Strong customer service skills with the ability to respond professionally and effectively to routine employee and leader inquiries.
Added 26 mins ago
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- Full-time
By providing proactive and timely customer service, you will respond to client inquiries and update our systems with information or team tasks that need to be completed
Added 26 mins ago
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- Full-time
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Added 26 mins ago
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Customer Experience Associate - Kelowna Open House Meet & Greet Event - November 10th, 2026
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…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 26 mins ago
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…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 26 mins ago
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…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 26 mins ago
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Customer Experience associate
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- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 26 mins ago
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Customer Experience Associate
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- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 26 mins ago
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Manager, Customer Experience
TD
Toronto, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

Fire & Flower Inc.

Retail Experience Lead

Spruce Grove, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, manage cash, and act as a resource for team compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Sales strategies
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash management
Customer service
Compliance
Sales principles
Conflict resolution
Team leadership
Inventory management
Security alarm systems
Sales software
Data entry
Product knowledge
Onboarding
Training
Retail sales
Time management
Organizational skills
Communication skills

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