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Added 14 mins ago
IS
UI/UX Director / Directeur·rice UI/UX
Ironbelly Studios
Calgary, AB · Montreal, QC · Quebec, QC
- Full-time
At Ironbelly Studios, we’re working on a next-generation fantasy hero collector RPG game built in Unity for mobile and desktop. With 200+ characters planned at launch, we’re bringing depth…
Added 29 mins ago
OF
Kitchen Staff
Opaa! Food Management
Ottawa, ON
- Internship
…Thermometers, Gauges, Knives, Box Cutters, Meal Counting Software, Desktop PCs, Calculator, Telephone, Fax, Scanner, Copier,…
Added 43 mins ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
Provide desktop and end-user support at the Mississauga location and remotely across Canada
Added 43 mins ago
RB
Administrative Assistant
Royal Bank of Canada
Timmins, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 43 mins ago
R
Administrative Assistant
RBC
Timmins, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 43 mins ago
R
Administrative Assistant
RBC
Sudbury, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 58 mins ago
T
Manager, Creative Practice
TD
Toronto, ON
- Full-time
The Manager, Creative Practice (Level 10) will support Tier 1 campaign creative development and production, as well as lead Tier 2 and 3 creative development and production with external…
Added 1 hour ago
BW
Electrician (Apprentice/Journeyman)
Big White Ski Resort
Kelowna, BC
- Full-time
Assisting in the on-going training and support of seasonal operations staff
Added 1 hour ago
B
Windows System Engineer - Endpoint /SCCM
BeachHead
Toronto, ON
- $61.59 to $73.91 CAD / hour
- Contract
6+ years of experience in desktop support, device maintenance, or compliance management
Added 1 hour ago
EI
Senior BIM Modeler – Civil 3D (Utilities, Roads & Surfaces)
Egis in Canada
Toronto, ON
- $85,000 to $115,000 CAD / year
- Full-time
…infrastructure, regulatory submissions, and construction-phase support. The role operates within collaborative BIM environments utilizing cloud-based model management and multidisciplinary…
Added 2 hours ago
ZL
Technical Expert, Engineering, Flight Control Laws Design, Development
Zapnix LLC
Dorval, QC
- Full-time
Support CLaws, autopilot, and navigation design development for R&D projects
Added 2 hours ago
C
Hourly AV Specialist - TRR Granville
Cineplex
Vancouver, BC · Granville, YT
- Part-time
Provide technical support to a variety of entertainment offerings including music, comedy, screenings, interactive events, onstage conversations, corporate events and personal celebrations.
Added 3 hours ago
UO
Casual - Media Services Assistant
University of Victoria
Victoria, BC
- Temporary
…event technology equipment setup and teardown; and provides support for Media services such as webcasting and videorecording…
Added 3 hours ago
C
Senior Methodology and Content Manager
Caseware
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
You will also advise internal teams on regulatory developments that affect product development, support customer and partner conversations on methodology and content, and contribute to how…
Added 3 hours ago
E
Paralegal
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
As a Paralegal, you will support the Associate General Counsel for the Global High-Tech and Data Center business, helping deliver practical and timely legal support in a fast-paced, global…
Added 3 hours ago
M
RQ11744 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
Experience designing responsive experiences for desktop,
Added 3 hours ago
SB
Network Support Engineer
Sharp Brains
Kelowna, BC
- Contract
Hands-on experience in L1 network support, desktop support, IT field services, or a related technical role.
Added 3 hours ago
Brokerage & Logistics Rep II - Int
Farrow
Lasalle, ON
Manual dexterity required to use desktop computer and peripherals
Added 4 hours ago
S
Cube Developer
Synechron
Mississauga, ON
- Full-time
Stakeholder Collaboration and Production Support
Added 4 hours ago
3
Terminal Support Specialist
3610e95b-f114-4044-bdee-00673368eb44
Delta, BC
- $81,120 to $94,896 CAD / year
- Full-time
Provides hands-on support for desktop, mobile and operational technology equipment across GCT's Lower Mainland locations, including Deltaport, Vanterm and the Vancouver office.
Added 4 hours ago
UO
Manager, Digital Futures Institute
University of Calgary
Calgary, AB
- Full-time
This position also provides key operational program support to ensure the success of collaborative research initiatives. The work involves a high degree of complexity and requires attention…
Added 4 hours ago
B
Windows System Engineer - Endpoint /SCCM
BeachHead
Toronto, ON
- $61.59 to $73.91 CAD / hour
- Contract
6+ years of experience in desktop support, device maintenance, or compliance management
Added 4 hours ago
AE
Help Desk Analyst
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
…encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams…
Added 4 hours ago
MU
PC CONSULTANT III (BAND LEVEL 7)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
The PC Consultant III will act as a member of the Client Services team within the OCIO to provide support for students, staff, and faculty both onsite and remotely, depending on work…
Added 5 hours ago
S
Software Developer Intern - Server (May 2027 - 12 Months)
SOTI
Mississauga, ON
- Full-time
As an intern at SOTI you will be involved in the design/development/support of new or existing software applications. These applications range from cloud-based solutions, mobile apps for…

Fire & Flower Inc.

Retail Experience Lead

Spruce Grove, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, manage cash, and act as a resource for team compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Sales strategies
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash management
Customer service
Compliance
Sales principles
Conflict resolution
Team leadership
Inventory management
Security alarm systems
Sales software
Data entry
Product knowledge
Onboarding
Training
Retail sales
Time management
Organizational skills
Communication skills

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