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Added 13 mins ago
LO
Licensed Assistant Manager Brampton, ON-LensCrafters
Luxottica of America, Inc.
Brampton, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 13 mins ago
LO
Licensed Assistant Manager Winnipeg MB, LensCrafters
Luxottica of America, Inc.
Winnipeg, MB
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 13 mins ago
R
department Manager (interim)
RONA
Brossard, QC
- Temporary
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 13 mins ago
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department manager
RONA
Boucherville, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 13 mins ago
AW
Engineering And Maintenance Manager
Atlantic Wallboard
Saint John, NB
- Full-time
We are looking for an energetic, motivated, and forward-thinking leader to join our team as Engineering & Maintenance Manager at Irving Wallboard. This opportunity is ideal for a…
Added 13 mins ago
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Part-Time Manager - Rideau Centre
Claire's
Ottawa, ON
- $17 to $19 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 29 mins ago
Gerant de la Boutique - Carrefour Laval
Lush Handmade Cosmetics
Montreal, QC
toutes les facettes de vos interactions avec la clientèle, le reste du personnel et les opérations :
Added 29 mins ago
H
Process Innovation Manager
Hexagon
Calgary, AB
- Full-time
Hexagon’s Autonomous Solutions division is looking for a Process Innovation Manager to join our team in Calgary, AB or Morton, IL. Reporting to the Director of Business Operations & PMO,…
Added 29 mins ago
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Field Marketing Specialist
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
This role sits within Marketing, working alongside Sales and Product to make sure every trade show, conference, and webinar builds real pipeline, not just brand awareness. You'll report to…
Added 29 mins ago
Retail Assistant Brand Manager, Sandro/Maje, (Holt Renfrew Ogilvy, Montreal)
SMCP NORTH AMERICA (US, CANADA)
Montreal, QC
In this role, you’ll support the Brand Manager in all aspects of store operations, ensuring efficiency on the sales floor and behind the scenes. Whether you’re coaching associates,…
Added 29 mins ago
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Manager, Software (Embedded & Digital Products)
Wabtec
London, ON
- Full-time
You will work closely with product management, hardware engineering, quality, operations, cybersecurity, sales, and customer support. Together, you will develop reliable rail-electronics…
Added 29 mins ago
LS
Plant Manager
Lock Search Group
Strathmore, AB
- Full-time
…a plant in Strathmore, Alberta, and are looking for a Plant Manager to bring it to…
Added 29 mins ago
SI
Senior Pega Enterprise Architect – Wealth Management
Spruce InfoTech Inc.
Toronto, ON
- Contract
Investment-product and account-related workflows
Added 29 mins ago
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Team Leader
BASF
Saskatoon, SK
- Full-time
We are looking for a Seed Science Operations Agronomy Manager to join our Agricultural Solutions team in Saskatoon, SK. In this role, you will provide leadership and operational support for…
Added 29 mins ago
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(CAN) Pharmacy Manager
Walmart
Antigonish, NS
- Full-time
The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see that the Pharmacy…
Added 29 mins ago
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Key Accounts Operations Manager
Danica
Vancouver, BC
- Full-time
The Key Account Operations Manager is responsible for the operational execution of Danica Brands’ Key Account business. This role ensures customer-specific ordering, EDI, portal, VAS,…
Added 29 mins ago
AC
Quality Control Analyst
Aurora Cannabis Inc.
Bradford, ON
- Full-time
Report internal lab results in a timely manner to the QC Manager and various stakeholders and produce sample reports as necessary.
Added 43 mins ago
LC
Health Department Manager
Loblaw Companies Limited
Penticton, BC
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 43 mins ago
Curo - Bilingual Property & Casualty Claims Express Advisor
OTIP Group of Companies (OTIP, Orbit, Curo)
Edmonton, AB · Waterloo, ON
Reporting to the National Auto Claims Manager, the core parts of your role will be to:
Added 44 mins ago
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Facilities Associate - $23.00/hr
Article
Vancouver, BC
- $23 CAD / hour
- Full-time
…requires solving challenging, meaningful problems. As the Facility Operations Associate, you’re a Swiss Army knife who is happy to do whatever is needed for our headquarters operations.…
Added 44 mins ago
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Enterprise Account Manager
JAGGAER
Canada
- Full-time
…enterprises, helping them transform their procurement and supply chain operations through innovative technology. As an Enterprise Account Manager, you will play a key role in building…
Added 44 mins ago
JS
Business Analys
Je Suis Copa
Canada
- Full-time
Career progression into Senior Business Analyst, Product Owner, Project Manager, Strategy Analyst, Business Consultant, or Operations Manager roles.
Added 44 mins ago
TS
Store Associate
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 44 mins ago
TS
Thrift Store Clerk
The Salvation Army in Canada
St. Thomas, ON
- Part-time
The Thrift Store Clerk provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army St. Thomas Thrift Store.
Added 44 mins ago
WC
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
- Full-time
You will work closely with product management, hardware engineering, quality, operations, cybersecurity, sales, and customer support. Together, you will develop reliable rail-electronics…

Fire & Flower Inc.

Retail Experience Lead

Spruce Grove, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, manage cash, and act as a resource for team compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Sales strategies
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash management
Customer service
Compliance
Sales principles
Conflict resolution
Team leadership
Inventory management
Security alarm systems
Sales software
Data entry
Product knowledge
Onboarding
Training
Retail sales
Time management
Organizational skills
Communication skills

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