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Added 7 mins ago
NB
Senior Private Banker
National Bank of Canada
Laval, QC
- Full-time
Proactively develop your network of influence within National Bank Financial by participating in meetings, presentations, and business development activities.
Added 7 mins ago
NB
Manager, Financing Solutions - Real Estate Group
National Bank of Canada
Vancouver, BC
- Full-time
A career as a Manager, Financing Solutions - Real Estate in the Commercial Banking team means working closely with Real Estate Account Managers and several internal and external partners as…
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Sales Enablement Manager
SysAid
Toronto, ON
- Full-time
Define what great looks like at each stage of the seller journey, from onboarding and ramp through ongoing development and career path, and build the system that gets people there faster.
Added 7 mins ago
UI
Store Manager
UAP Inc.
Fort Saskatchewan, AB
- $81,400 to $101,800 CAD / year
- Full-time
…success of our stores. At NAPA, we believe that an excellent manager is distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are kind,…
Added 7 mins ago
TC
Assistant Store Manager Winners North Heartland
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Minimum of 2 years of retail leadership experience as an Assistant or Store Manager.
Added 7 mins ago
LC
Sr. Manager, Quality Assurance – Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are essential to the trust Canadians place in Loblaw Control Brands. The Senior Manager, Quality Assurance – Strategic Initiatives turns complex, business-critical…
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Student Project Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
The Student Project Coordinator will report to the Project Manager will be responsible for the coordination of engineering, procurement, and construction work. This role will require…
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Client Advisor
RBC
Carman, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
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PC
Floor Supervisor - Full-Time
PVH Corp.
Ottawa, ON
- Full-time
…the store running smoothly under the guidance of your Store Manager. As a Floor Supervisor, you will take on a leadership role by driving daily sales goals, and supporting the creation of a…
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Department Manager, Bakery
Save-On-Foods
Powell River, BC
- Full-time
We are hiring a Department Manager, Bakery at our Save-On-Foods location in Powell River, BC.
Added 7 mins ago
UO
Manager, Animal Care Operations
University of Ottawa
Ottawa, ON · D'Iorio Hall
- Full-time
Responsible for HR management of employees of sector/sites in consultation with Program Manager and Human Resources Business Partner, including performance management, staffing structure,…
Added 7 mins ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Oshawa, ON
Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assist in the development of area-marketing strategies for Business Operations
Added 7 mins ago
SC
2 Grocery - Supervisor Full-Time Graveyards @ Our Broadmead Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 7 mins ago
UO
Postdoctoral Research Fellow
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
The research program encompasses both quantitative and qualitative research methodologies. Depending on the Fellow's expertise and the needs of the research program, projects may involve…
Added 7 mins ago
Coordinator, Community Outreach & Education
Toronto and Region Conservation Authority (TRCA)
Brampton, ON
The Coordinator, Community Outreach & Education is responsible for supporting the development, and coordination of assigned curriculum-linked education and training programs, including…
Added 7 mins ago
UO
Postdoctoral Research Fellow
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
The research program encompasses both quantitative and qualitative research methodologies. Depending on the Fellow's expertise and the needs of the research program, projects may involve…
Added 7 mins ago
NC
Manager, Security Programs and Governance
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, Security and Emergency Planning, the Manager, Security Programs and Governance provides portfolio leadership, strategic program direction and enterprise…
Added 7 mins ago
NC
Manager, Emergency Planning and Business Continuity Programs
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, Security and Emergency Planning, the Manager, Emergency Planning and Business Continuity Programs provides portfolio leadership, strategic program direction and…
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7
Store Leader (Manager) Trainee
7-Eleven
Red Deer, AB
- Full-time
The Store Leader is the heart and soul of the store. A Store Leader with an Assistant or two make up the store’s leadership team executing merchandising and marketing initiates, driving…
Added 7 mins ago
TS
Program Manager
The Salvation Army Canada and Bermuda Territory
Thunder Bay, ON · Journey to Life Centre
- Full-time
The Program Manager is responsible for all aspects of The Salvation Army Thunder Bay, Journey to Life Centre Residential Programs and give oversight to all the Residential Programs ensuring…
Added 7 mins ago
TS
Client Care Support (Temp Fixed Term)
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Part-time
…participants to external resources, assists with life skills development, and contributes to program delivery, including safe food handling and leading group activities as needed. The role…
Added 7 mins ago
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Community General Manager II
CIBC
Georgetown, ON
- Full-time
People Leadership – Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC. Provide meaningful…
Added 7 mins ago
WL
Lands Assistant
Williams Lake First Nation
Williams Lake, BC
- Full-time
Assists the Lands Manager in Lands Policy and Law Development.
Added 7 mins ago
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Manager – Balance Growth & Special Initiatives
BMO
Toronto, ON · BMOPLACE
- Full-time
Manager – Balance Growth & Special Initiatives is accountable for the implementing new balance growth strategies and continuously optimizing existing strategies for balance growth and…
Added 7 mins ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…

Fire & Flower Inc.

Retail Experience Lead

Spruce Grove, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, manage cash, and act as a resource for team compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Sales strategies
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash management
Customer service
Compliance
Sales principles
Conflict resolution
Team leadership
Inventory management
Security alarm systems
Sales software
Data entry
Product knowledge
Onboarding
Training
Retail sales
Time management
Organizational skills
Communication skills

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