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Added 5 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure…
Added 5 mins ago
RP
Leasing Consultant-Odenak
Rhapsody Property Management Services
Ottawa, ON
- $45,000 to $50,000 CAD / year
- Full-time
The ability to step in as the acting Property Manager at assigned locations as needed.
Added 5 mins ago
PS
Accounting Analyst
Professional Staffing
Toronto, ON
- $25 to $30 CAD / hour
- Contract
Reporting to the Accounting Manager, the Accounting Analyst will support accounts payable operations, general accounting activities, and month-end close processes. This role focuses on…
Added 5 mins ago
CT
Customer Services Manager - Canada
CSG Talent
Sudbury, ON
- Full-time
The successful candidate will lead a team of customer support professionals, working closely with sales, supply chain, logistics, warehousing and other internal stakeholders to improve…
Added 5 mins ago
HO
Retail Area Manager
Hakim Optical
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Area Manager will oversee multiple Hakim Optical locations, work closely with Store Managers to drive sales, improve operations, and maintain exceptional customer service standards.…
Added 5 mins ago
UC
Manager, Remote Services
Ukrainian Credit Union Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a key part of UCU's Service Anywhere model, you will lead a high-performing team, drive operational excellence, and cultivate a strong sales and service culture focused on deepening…
Added 5 mins ago
DC
Counter Sales Associate 2
Daikin Comfort
Markham, ON
- Full-time
Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Customer Service/Inside Sales Representative position for our Branch Operations group.…
Added 5 mins ago
T
Account Manager - Data Centres
Telecon
Toronto, ON
- Full-time
Telecon’s Enterprise division is looking to hire a Data Centre Account Manager to join our team of dynamic sales professionals. This role is ideal for someone with prior experience selling…
Added 5 mins ago
PB
Brand Relationship Manager
Powered by People (PBP)
Toronto, ON
- Contract
Powered by People (PBP) is seeking a driven Brand Relationship Manager to join our Sales Team who is passionate about independent brands, retail, and the rapidly evolving retail landscape.…
Added 5 mins ago
DG
Assistant Service Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
North Shore Honda is currently looking to fill the position of Assistant Service Manager. Reporting to the Service Manager, this role supports the day-to-day operations of the Service…
Added 5 mins ago
L
LensCrafters - Licensed Assistant Manager - #941 Guelph ON
LensCrafters
Guelph, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 5 mins ago
M
General Manager
Moxies
Pickering, ON
- Full-time
Join our dynamic team and take the lead in overseeing daily operations, managing staff, and ensuring top-notch customer service. As a General Manager, you will have the opportunity to…
Added 5 mins ago
DC
Customer Service Representative/ Inside Sales Representative, Level 1
Daikin Comfort
Calgary, AB
- Full-time
The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the…
Added 6 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ajax, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 6 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 6 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 6 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 6 mins ago
W
Health and Beauty Team Associate
Walmart
Peterborough, ON
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 6 mins ago
W
(CAN) General Merchandise Assistant Manager
Walmart
Magog, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 6 mins ago
W
(CAN) Overnight Assistant Manager
Walmart
Sudbury, ON
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 6 mins ago
Deli Utility Clerk (Rocky Ridge)
Calgary Co-operative Association Limited
Calgary, AB
The Deli Utility Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to all Company policies, procedures and…
Added 6 mins ago
Gas Bar Clerk Cashier (Shawnessy)
Calgary Co-operative Association Limited
Calgary, AB
The Gas Bar Clerk Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures, and…
Added 6 mins ago
Deli Utility Clerk (Deer Valley)
Calgary Co-operative Association Limited
Calgary, AB
The Deli Utility Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to all Company policies, procedures and…
Added 6 mins ago
Customer Service Cashier (Macleod Trail)
Calgary Co-operative Association Limited
Calgary, AB
The Customer Service Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and…
Added 6 mins ago
Grocery - Clerk All Purpose Grid B SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Langley (District), BC · Langley, BC
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…

Fire & Flower Inc.

Retail Experience Lead

Spruce Grove, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, manage cash, and act as a resource for team compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Sales strategies
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash management
Customer service
Compliance
Sales principles
Conflict resolution
Team leadership
Inventory management
Security alarm systems
Sales software
Data entry
Product knowledge
Onboarding
Training
Retail sales
Time management
Organizational skills
Communication skills

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