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Added 5 mins ago
FL
Licensed Insolvency Trustee
Fuller Landau LLP
Toronto, ON
- Full-time
Job title: Manager/Senior Manager, Consumer Insolvency (Licensed Insolvency Trustee)
Added 5 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
…of Saint John and under the direct supervision of the Growth Manager, the Growth Coordinator will be a champion for growth in Saint…
Added 5 mins ago
TH
Assistant Restaurant Manager
Tim Hortons
AB · Edmonton, AB
- Full-time
We’re Hiring: Assistant Restaurant Manager - Tim Hortons | Edmonton, AB (South East)
Added 5 mins ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 5 mins ago
CO
Warming Centre Cleaner
Christie Ossington Neighbourhood Centre
Toronto, ON
- $28.8 CAD / hour
- Temporary
…people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their…
Added 5 mins ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 5 mins ago
CN
Operations Specialist, Recycle Fuel Fabrication Laboratories (RFFL)
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Training and mentoring technical staff on MOX fuel fabrication processes and best practices.
Added 5 mins ago
BC
Program Handover Manager
Bechtel Corporation
Toronto, ON
- Full-time
The Program Handover Manager provides leadership and functional guidance to the program team and direct sponsorship of the Handover management activities. The role provides strategic…
Added 5 mins ago
RP
Leasing Consultant-Odenak
Rhapsody Property Management Services
Ottawa, ON
- $45,000 to $50,000 CAD / year
- Full-time
The ability to step in as the acting Property Manager at assigned locations as needed.
Added 5 mins ago
TI
Practice Manager for a brand new IVF center - St Johns, NFL, Canada
The IVF Guide
St. John's, NL
- Full-time
Practice Manager for new IVF Centre, NFL, Canada
Added 5 mins ago
MU
PC CONSULTANT III (BAND LEVEL 7)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
The University will consider applications from qualified permanent staff who may be interested in a secondment, subject to departmental approval
Added 5 mins ago
S
In Store Bakery - Baker PT OVERNIGHTS
Sobeys
Burlington, ON
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 5 mins ago
S
Meat & Seafood - Part Time Meat Cutter - OVERNIGHTS
Sobeys
Burlington, ON
- Part-time
Provide technical training to new staff and clerks
Added 5 mins ago
S
In Store Bakery - Clerk Department Second Bakery
Sobeys
Moncton, NB
- Full-time
…the Bakery Department. Supervise the Bakery Department and staff in the absence of the Bakery Manager. Actively contribute to an environment of employee and customer…
Added 5 mins ago
SL
restaurant assistant manager
St. Louis Bar & Grill
Lower Sackville, NS
- Full-time
Train staff in job duties, sanitation and safety procedures
Added 5 mins ago
SP
Manager, Academic Programs, Simulation and Skills
Seneca Polytechnic
Toronto, ON · North York, ON
- Full-time
We are seeking a Manager, Academic Programs, Simulation and Skills to join our School of Nursing team to provide day-to day coordination and management of the simulation and skills labs for…
Added 5 mins ago
A
Registered Practical Nurse, Regular Part Time [IEM RR RPN D2 0.40] AgeCare Elmira, Retirement
AgeCare
Elmira, ON
- Part-time
The Registered Practical Nurse reporting to the Health and Wellness Manager of the Home and provides professional nursing care to residents in accordance with required medical care and…
Added 5 mins ago
MO
Senior Accountant
March of Dimes Canada
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
Analyze monthly variances between budget/forecast and actual financial results; provide accurate, complete, and timely month end narrative analysis to Financial Services Manager for review.
Added 5 mins ago
FU
Legal Advocate
First United Church Community Ministry Society
Vancouver, BC
- Full-time
Comprehensive and 100% employer-paid health benefits including extended health and dental plan for regular staff, spouses, and dependents.
Added 5 mins ago
SM
Occupational Health Nurse, Abilities and Health
St. Michael's Hospital
Toronto, ON
- Full-time
Reporting to the Manager, Abilities and Health, WHSW, the OHN will work with a multi-disciplinary team to provide care to healthcare workers and to promote a culture of safety at Unit…
Added 5 mins ago
FH
Registered Nurse ICU - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Coordinates nursing care for the patient; sets priorities, assigns and delegates tasks to support staff, and makes referrals to the interprofessional care team according to established…
Added 5 mins ago
S
Meat & Seafood - Cutter Meat - OVERNIGHTS
Sobeys
Burlington, ON
- Full-time
Provide technical training to new staff and clerks
Added 5 mins ago
L
LensCrafters - Licensed Assistant Manager - #941 Guelph ON
LensCrafters
Guelph, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 5 mins ago
M
General Manager
Moxies
Pickering, ON
- Full-time
Join our dynamic team and take the lead in overseeing daily operations, managing staff, and ensuring top-notch customer service. As a General Manager, you will have the opportunity to…
Added 5 mins ago
S
In Store Bakery - Full Time Baker -OVERNIGHTS
Sobeys
Burlington, ON
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…

Fire & Flower Inc.

Retail Experience Lead

Spruce Grove, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, manage cash, and act as a resource for team compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Sales strategies
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash management
Customer service
Compliance
Sales principles
Conflict resolution
Team leadership
Inventory management
Security alarm systems
Sales software
Data entry
Product knowledge
Onboarding
Training
Retail sales
Time management
Organizational skills
Communication skills

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