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Team Leader
Co-op
Paddockwood, SK
- Full-time
If you are committed to providing exceptional customer service, have a proven sales background, and can lead a motivated team, Lake Country Co-op wants to hear from you! In this role, you…
Added 14 mins ago
OG
Civil Foreperson – Underground Utilities
Onni Group of Companies
Vancouver, BC
- Full-time
…matters most. As our Civil Underground Utility Foreman, you’ll lead crews delivering essential water, sewer, and storm infrastructure - safely, efficiently, and to the highest…
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Director, Partnerships Strategy & Corporate Development
Manulife
Toronto, ON
- Full-time
Lead and support the development of healthcare strategies focused on growth, differentiation, new business models, partnerships and capability development.
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Nurse A - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Capability to lead self: Demonstrates character
Added 14 mins ago
Lead, Investment Compensation & Taxation
ONEX
Toronto, ON
Reporting to the Managing Director, Taxation, this is a unique opportunity to lead the administration and evolution of complex investment compensation programs for Onex’ Private Equity…
Added 14 mins ago
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Business Management Analyst Intern
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Reporting to the Technology and Operations (T&O) Business Management, Lead, the Technology Business Management Intern will work cross functionally with the Technology and Finance teams to…
Added 14 mins ago
II
Process Lead - Wet Mill
Ingredion Incorporated
London, ON
- Full-time
…place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we…
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Retail Store Customer Service Coordinator Full Time- Vaughan Mills
The TJX Companies, Inc.
Vaughan, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
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Payroll Specialist
B2GOLD
Edmonton, AB
Lead payroll quality assurance and control processes by validating payroll input data, reconciling source documentation, investigating discrepancies, and implementing corrective actions to…
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Engineering Lead- Global Payments Engineering
Scotiabank
Toronto, ON
The Engineering Lead is responsible for elevating the organization’s delivery capability by fostering a culture of agility, continuous improvement, and human centered collaboration. This…
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Associate, Corporate Development
Harris Computer
ON
- Full-time
Lead generation | Develop M&A Pipeline: Proactively identify and source software companies that align with our investment goals, using initiative to build a robust pipeline
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Senior Environment Artist (Lead)
Velan Studios
Remote, Canada
- Full-time
- Remote
We are looking for a Senior level Environment Artist to join our growing team on an unannounced title fantasy Action RPG title. As our Lead Environment Artist on the project, you should…
Added 14 mins ago
PC
Supervisor, Settlements
Parkland Corporation
Calgary, AB
- Full-time
Lead weekly team huddles to review metrics, aging balance and escalations.
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Industrial Roll Off Truck Driver
GFL Environmental Inc.
Calgary, AB · Coleman, AB
- Full-time
Communicate any potential hazards in serving/picking up containers to Supervisor/Lead prior to performing tasks.
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Project Coordinator, Co-op
Aecon
Toronto, ON
Integrity. We lead by example, with humility and courage.
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Territory Account Executive- Mississauga/Brampton
Toast
Mississauga, ON
…best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships,…
Added 14 mins ago
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Senior Engineer - Telecommunications
Qualus
Calgary, AB · Vancouver, BC
- Full-time
You will lead the telecommunications engineering design for multiple utility and substation infrastructure projects, taking responsibility for technical decisions and engineering…
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Licensed Assistant Manager Brampton, ON-LensCrafters
Luxottica of America, Inc.
Brampton, ON
- Full-time
Partners with store manager to lead a team through strong knowledge & skills.
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Licensed Assistant Manager Winnipeg MB, LensCrafters
Luxottica of America, Inc.
Winnipeg, MB
- Full-time
Partners with store manager to lead a team through strong knowledge & skills.
Added 14 mins ago
SH
Registered Practical Nurse
SE Health
ON · Regional Municipality of Halton, ON
- Full-time
…excited about working in an environment that puts the care team in the driving seat; being part of a self-directed team that offers a high level of professional autonomy and responsibility.…
Added 14 mins ago
WI
Project Controls Analyst
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 14 mins ago
AS
HR Manager
AgileGrid Solutions
Canada
- Full-time
…franchise teams receive practical, responsive support. You will lead the corporate HR team, oversee nationwide talent acquisition frameworks, and help franchise owners build effective teams…
Added 14 mins ago
WI
Project Controls Analyst
WSP in Canada
BC · British Columbia, Canada
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 14 mins ago
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Technical Program Manager / Technical Program Lead (Banking and Cash Management exp)
Bevertec
Toronto, ON
- Contract
Job Role: Technical Program Manager / Technical Program Lead (Banking and Cash Management exp)
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Talent Acquisition Advisor
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Advise hiring managers on full-cycle recruitment and on effective candidate assessment. (we enjoy the informal formality but, we keep our business partners informed as this is a team sport)

Fire & Flower Inc.

Retail Experience Lead

Spruce Grove, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, manage cash, and act as a resource for team compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Sales strategies
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash management
Customer service
Compliance
Sales principles
Conflict resolution
Team leadership
Inventory management
Security alarm systems
Sales software
Data entry
Product knowledge
Onboarding
Training
Retail sales
Time management
Organizational skills
Communication skills

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