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Added 3 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…maintenance of the City’s website, web-based applications, software, data (including databases and interfaces), enterprise system and other…
Added 3 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 4 mins ago
Talent Acquisition Specialist (1 Year Contract)
ATS Automation
Cambridge, ON
Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.
Added 4 mins ago
Concept Artist - EA Sports FC
Electronic Arts
Vancouver, BC
Coordinate with Development Directors on task management, scheduling, and assignments; collaborate with Art Directors to achieve visual targets; and provide support to the Character Art…
Added 4 mins ago
Gainsight Administrator
Braze
Toronto, ON
…empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet…
Added 18 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Recruit, develop, coach, mentor and lead a world-class team
Added 18 mins ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…safety and appropriateness of medications. A small, dynamic team with a big mission, our work and achievements span provinces and range from public awareness campaigns to healthcare…
Added 18 mins ago
SM
EPR Business Intelligence Developer Analytics & Reporting
St. Michael's Hospital
Toronto, ON
- Temporary
Lead support for clinical and non-clinical clients in a variety of analytical needs including: development of robust analytical plans, statistical analysis, key performance indicators,…
Added 18 mins ago
R
Project Leader
Raise
Tiverton, ON
- Full-time
We are seeking a Project Leader to join our team at Douglas Point within the Decommissioning Division. This role involves overseeing medium-risk decommissioning projects, ensuring that all…
Added 18 mins ago
EC
Administrative Assistant
EHN Canada
Saskatoon, SK
- $22 to $25 CAD / hour
- Part-time
…and groups inside or outside of the company, and support the development, implementation, and maintenance of organizational policies, procedures, and administrative processes. The Assistant…
Added 18 mins ago
WI
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON
- Full-time
Lead the delivery of critical municipal water, wastewater, and stormwater infrastructure that helps communities thrive. As a Principal Conveyance Engineer, you'll provide technical…
Added 18 mins ago
ZB
Systems Sr Designer
Zimmer Biomet
Montreal, QC
- Full-time
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development…
Added 18 mins ago
AI
Talent Acquisition Specialist (1 Year Contract)
ATS Industrial Automation
Cambridge, ON
- Contract
Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.
Added 19 mins ago
C
Full Stack Java Developer (Contract)
CoreFactor
Toronto, ON · North York, ON
- Contract
You have 10 or more years of software development experience, (conceptualization, design, development and debugging) with at least two years of experience as a technical lead providing…
Added 19 mins ago
WI
Intermediate Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
Join a team shaping the future of municipal infrastructure across Ontario and Canada. As an Intermediate Conveyance Engineer, you'll contribute to the planning, design, and delivery of…
Added 19 mins ago
T
Account Manager - Data Centres
Telecon
Toronto, ON
- Full-time
Exceptional leadership and team development skills
Added 19 mins ago
JH
Gestionnaire de projet d’investissement (CAPEX), Capital Projects (CapEx), Project Manager
Jubilant HollisterStier CMO
Montreal, QC
- $78,000 to $114,400 CAD / year
- Full-time
Added 19 mins ago
B
Gainsight Administrator
Braze
Toronto, ON
- Full-time
…empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet…
Added 19 mins ago
B
Controller
BluMetric
Ottawa, ON
- Full-time
BluMetric is seeking a full-time Controller to join its finance leadership team at its Ottawa headquarters. Reporting to the Vice President, Director – Finance, the Controller will oversee…
Added 19 mins ago
SG
Tax - Manager
Segal GCSE LLP
Toronto, ON
- $115,000 to $140,000 CAD / year
…Toronto. Segal GCSE is committed to growth by investing in our team, providing continuous learning and a positive, supportive work environment, with a focus on providing best in class…
Added 33 mins ago
D
Branch Manager
Dexter
Regina, SK
- Full-time
…customer service, distribution, warehouse and delivery, and team management. They are responsible for the performance and development of all branch…
Added 34 mins ago
AS
Software Engineering Manager
Alliance Search Partners
Calgary, AB
- Full-time
Our client is a Canadian company seeking a “Systems and Software – Manager” with a background in electrical engineering, computer engineering, or a related field of study. The successful…
Added 34 mins ago
FN
Software Test Engineer II
First National Financial LP
Toronto, ON · East York, ON
- Contract
The IT Software Test Engineer II role will report directly to the Manager and Team Lead, IT Quality Assurance. The IT Software Test Engineer II role is responsible for building robust,…
Added 34 mins ago
UO
Associate Director, Facilities Planning
University of British Columbia
Kelowna, BC · UBCO | Campus Administration Building (ADM)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
UBCO | Office of Infrastructure Development | VP Finance and Operations
Added 34 mins ago
Surveyor
Kiewit
Toronto, ON
…performing survey field operations. You will also be expected to lead and teach more junior surveyors good surveying practices. The majority of the operations will be during the day Monday…

Fire & Flower Inc.

Retail Experience Lead

Spruce Grove, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, manage cash, and act as a resource for team compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Sales strategies
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash management
Customer service
Compliance
Sales principles
Conflict resolution
Team leadership
Inventory management
Security alarm systems
Sales software
Data entry
Product knowledge
Onboarding
Training
Retail sales
Time management
Organizational skills
Communication skills

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