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Added 13 mins ago
JH
Spécialiste bilingue des communications (junior)/ Communications Specialist Bilingual
JRoss Hospitality Recruiters
Montreal, QC
- Full-time
Mettre en place des outils structurés et évolutifs, et tirer parti de solutions d’IA modernes pour optimiser les flux de travail opérationnels.
Added 13 mins ago
V
Senior Full Stack Engineer
Viamo
Remote, Canada
- $100,000 to $140,000 CAD / year
- Full-time
- Remote
As Viamo’s Senior Full Stack Engineer, you have a creative confidence for designing architectured solutions based on your many years of experience building across all layers of web…
Added 13 mins ago
Territory Account Executive, Halifax
Block
Halifax, NS
Build deep expertise in key verticals - including restaurants, retail, and services - to diagnose challenges and position the right Square solutions.
Added 13 mins ago
RI
Pest Control Technician
Rentokil Initial
Grande Prairie, AB
- $43,000 to $45,000 CAD / year
- Full-time
…offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions…
Added 13 mins ago
RI
Pest Control Technician
Rentokil Initial
Peace River, AB
- $43,000 to $45,000 CAD / year
- Full-time
…offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions…
Added 13 mins ago
MR
Site Superintendent (Construction)
Maple Reinders
Petawawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
Maple Reinders is one of Canada’s most respected and trusted construction firms, delivering innovative solutions for over 55 years. We are a full-service construction provider specializing…
Added 13 mins ago
Product Manager
DSV
Milton, ON
…logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to…
Added 14 mins ago
C
Gen AI Developer
Capgemini
Mississauga, ON
- Full-time
- Design develop and deploy AIML and Generative AI solutions using Python
Added 14 mins ago
TI
Full Stack Developer
TuxMat Inc.
Richmond Hill, ON
- Full-time
TuxMat is hiring a Full Stack Developer to join our E-Commerce team. Reporting to the Director of E-Commerce, this role builds and maintains our Shopify storefront, the integrations that…
Added 14 mins ago
TC
Intermediate accountant
The Crump Group, Inc.
Mississauga, ON
- $64,000 to $74,000 CAD / year
- Full-time
Analyzes financial data, investigates variances, identifies root causes of discrepancies, and develops effective solutions to support accurate reporting and informed business decisions.
Added 14 mins ago
MM
Technical Lead - Microsoft Business Central
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…translates business requirements into practical, scalable system solutions while promoting standard functionality, disciplined configuration practices, and sustainable business processes.…
Added 14 mins ago
TI
Business Systems Consultant
TekStaff IT Solutions
Toronto, ON
- Contract
Added 14 mins ago
MT
Software Engineer
MVP Talent Corp
Calgary, AB
- $130,000 to $145,000 CAD / year
- Full-time
Full-Stack Developer using AI-Assisted Development Techniques
Added 14 mins ago
S
Business Developer Manager
Siemens
Montreal, QC
- Full-time
…technique de confiance, et son rôle consiste à promouvoir les solutions d’automatisation de bâtiment, de protection contre l’incendie, de sécurité, de gestion de l’énergie, de l’IdO et de…
Added 14 mins ago
WT
Product Marketing Manager
WELLSTAR Technologies
Toronto, ON
- Full-time
…positive outcomes. With a comprehensive suite of technology solutions, we have successfully helped thousands of providers adopt and benefit from modern, interoperable technologies that…
Added 14 mins ago
WT
.NET Engineer
Wissen Technology
Calgary, AB
- Full-time
Develop Python-based solutions for automation, integrations, and data processing
Added 28 mins ago
Buyer, Subcontract Manufacturing
ATS Automation
Cambridge, ON
Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.
Added 28 mins ago
AS
Member Service Representative (Casual)
Alterna Savings
Stouffville, ON · Uxbridge, ON
- Full-time
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Added 28 mins ago
WD
Sr. Software Engineer - Emerging Technology
Walt Disney Animation Studios
Vancouver, BC
- $120,700 to $161,800 CAD / year
- Full-time
…templates and frameworks that help teams develop technical solutions efficiently. While partner teams provide the underlying platform, infrastructure, and governance, this role focuses on…
Added 28 mins ago
7
Senior Brand Designer (8 month Contract)
7shifts
Remote, Canada
- $95,200 to $142,800 CAD / year
- Full-time
- Remote
7shifts is an HR platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in…
Added 28 mins ago
Senior Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
…experience. Identify what is hindering growth, assist with developing solutions, and…
Added 28 mins ago
LU
Financial Analyst
LexisNexis UK
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
Added 43 mins ago
HS
Senior Java Software Engineer
Henry Schein One Canada
Surrey, BC
- Full-time
Translate product and business requirements into practical, maintainable technical solutions
Added 43 mins ago
MR
Intermediate Site Superintendent (Construction)
Maple Reinders
Petawawa, ON
- $120,000 to $150,000 CAD / year
- Full-time
Maple Reinders is one of Canada's most respected and trusted construction firms, delivering innovative solutions for over 55 years. We are a full-service construction provider specializing…
Added 43 mins ago
3S
Fractional Chief Revenue Officer
3 Step Recruitment Inc.
Waterloo, ON
- Full-time
Founded in 2019, the company provides freight brokerage and transportation solutions to customers across Canada and the United States. It is now entering an important stage of growth as it…

Fire & Flower Inc.

Retail Experience Lead

Aurora, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Problem solving
Compliance
Product knowledge
Sales strategy
Data entry
Alarm systems
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Inventory
Leadership
Staff Supervision
Conflict Resolution
Alarm Systems
Onboarding
Training
Product Knowledge
Retail Operations
Data Entry
Time Management
Sales Strategy
Team Motivation
Retail Standards

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