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Added 6 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…enhancements will enable pay and benefits staff to focus on administrative efficiencies achieved through implementation and redirect their efforts toward more value-added…
Added 6 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…enhancements will enable pay and benefits staff to focus on administrative efficiencies achieved through implementation and redirect their efforts toward more value-added…
Added 6 mins ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…numbers. This will enable pay and benefits staff to focus on administrative efficiencies realized through this implementation and redirect their efforts towards more value-added…
Added 6 mins ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…numbers. This will enable pay and benefits staff to focus on administrative efficiencies realized through this implementation and redirect their efforts towards more value-added…
Added 6 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…enhancements will enable pay and benefits staff to focus on administrative efficiencies achieved through implementation and redirect their efforts toward more value-added…
Added 7 mins ago
DP
Security Front Desk Supervisor
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- Full-time
Added 21 mins ago
CC
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- Full-time
Added 1 hour ago
MG
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- Full-time
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PR
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- Full-time
The Client Service Representative provides administrative and client service support to clients and internal teams, helping ensure documentation, records, and day-to-day service activities…
Added 1 hour ago
SJ
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- Full-time
Minimum of 2 years of progressively responsible secretarial/administrative experience, preferably in a hospital setting, is an asset
Added 1 hour ago
IS
Customer Service Associate (Pittsburgh, PA, United States)
Industrial Scientific
Canada
- Full-time
Added 1 hour ago
PE
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- Full-time
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Added 1 hour ago
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- Full-time
Administrative duties like submitting reports, and sending weekly updates
Added 1 hour ago
C
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- Full-time
You will provide administrative and sales support to one or more Private Banking Advisors. As a Private Banking Associate, you will provide exceptional service to Private Banking clients by…
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
HC
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- $70,031 to $92,066 CAD / year
- Contract
Providing organizational and administrative duties associated with the assigned caseload.
Added 1 hour ago
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Added 1 hour ago
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…appropriate action regarding the application for clinical service and administrative contracts and termination…
Added 1 hour ago
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Added 1 hour ago
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Undergraduate Academic Program Advisor, Faculty of Science and Technology
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Athabasca, AB
- $48,621.92 to $79,714.45 USD / year
- Full-time
Added 1 hour ago
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Added 1 hour ago
NC
Customer Service Representative - Prince George Airport
National Car Rental
Prince George, BC
- Full-time
…knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport…
Added 1 hour ago
MH
Sales Administrator
MERE HR & Consulting
AB · Edmonton, AB
- $60,000 to $70,000 CAD / year
- Full-time
…territory managers, operations staff and branch teams to ensure administrative processes run…
Added 1 hour ago
AE
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- Full-time

Fire & Flower Inc.

Retail Experience Lead

Aurora, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Problem solving
Compliance
Product knowledge
Sales strategy
Data entry
Alarm systems
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Inventory
Leadership
Staff Supervision
Conflict Resolution
Alarm Systems
Onboarding
Training
Product Knowledge
Retail Operations
Data Entry
Time Management
Sales Strategy
Team Motivation
Retail Standards

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