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Added 9 mins ago
PH
Patient Experience Manager
PhysioPlus Health Group
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Patient Experience Manager Job in Toronto, ON
Added 9 mins ago
M
Store Manager - Convenience
Morrisons
Harrogate, BC
- Full-time
As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one…
Added 9 mins ago
C
Endoscopy Practitioner
CHEC
Ilford, MB
- Full-time
Our Endoscopy Practitioners work collaboratively as a team, led by the Lead Endoscopy Practitioner and Hospital Manager, to ensure the best possible experience for all patients and their…
Added 9 mins ago
LD
Trade Journeyman Heavy Duty Mechanic - Dease Lake, BC
Lakes District Maintenance Inc.
Dease Lake 9, BC
- Full-time
Reporting to the Trade Supervisor or Equipment & Facilities Manager, the Trade Journeyman Heavy Duty Mechanic situated in Dease Lake, BC involves optimizing and maintaining equipment to…
Added 9 mins ago
LD
Trade Journeyman Heavy Duty Mechanic - Houston, BC
Lakes District Maintenance Inc.
Houston, BC
- Full-time
Reporting to the Trade Supervisor or Equipment & Facilities Manager, the Trade Journeyman Heavy Duty Mechanic situated in Houston, BC involves optimizing and maintaining equipment to ensure…
Added 9 mins ago
D
Manager, Sales Development Representative, Akai | Global
Deel
Canada
- Full-time
The Manager, Sales Development Representative, Akai Global is responsible for leading a high-performing team of SDRs focused on generating qualified pipeline and supporting revenue growth…
Added 9 mins ago
CO
Sr. Manager, Artificial Intelligence 1
City of Brampton
Brampton, ON
- Full-time
…collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and…
Added 10 mins ago
AI
Account Administrator
Axis Insurance
Oakville, ON
- $45,000 to $50,000 CAD / year
- Full-time
Handling routine customer, Account Manager, and Account Executive inquiries and concerns in a timely manner
Added 10 mins ago
PH
Health & Safety Coordinator - Permanent - 4337
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
They're adding a HS&E Coordinator to their project team in the GTA. You'll report to the HS&E Manager and be the go-to safety resource on site. You'll have the backing of an experienced HSE…
Added 10 mins ago
PC
PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
Quebec, QC
- Full-time
As a PwC Private Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities…
Added 10 mins ago
OM
Senior Manager, Growth
Omnicom Media
Toronto, ON
- Full-time
Omnicom Media Canada is looking for a Senior Manager, Growth to help bring our most important growth initiatives to life through exceptional project management, coordination and execution.
Added 10 mins ago
BF
Leader de site Qualité/ Quality Site Lead
Bell Flight
Mirabel, QC
- Full-time
Added 10 mins ago
BF
Technicien(enne) support matériel intégré (temporaire 6 mois)/ Embedded Material Support Technician (Temporary 6 months) (Gagetown)
Bell Flight
NB · Brunswick, NB
- Full-time
Added 10 mins ago
VC
Consultant
Veritas Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Hybrid work model designed for connection and flexibility with two-days dedicated in office and three-days at your Manager’s discretion. Note that all new hires are required to be in-office…
Added 10 mins ago
DG
Senior Manager, SR&ED Finance
Doane Grant Thornton LLP
Mississauga, ON
- Full-time
As a Senior Manager, SR&ED Tax your responsibilities will include:
Added 10 mins ago
SH
Health Care Aide - SMHC
Shared Health-Soins Communs
Selkirk, MB
- Full-time
Under the supervision of the Manager Health Services, the Health Care Aide (HCA) provides direct care to patients within the Selkirk Mental Health Centre (SMHC); assisting with activities…
Added 10 mins ago
I
Manager, Communications Design
Initiative
Toronto, ON
- Full-time
The role of a Media Planning Manager is to supervise and manage our integrated media planning product and assume an active role on the business. The Media Planning Manager will assist with…
Added 10 mins ago
FH
Front Office Manager
Fairmont Hotels & Resorts
Toronto, ON
- Full-time
Seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel.…
Added 10 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 10 mins ago
PC
PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
Montreal, QC
- Full-time
As a PwC Private Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities…
Added 10 mins ago
CC
Production Planner / Buyer-Techniseal, Candiac QC
CRH Canada
Candiac, QC
- Full-time
…constraints, and production processes, with support from the Planning Manager and Production…
Added 10 mins ago
CF
Nurse Team Lead - Concurrent Youth Unit
Centre for Addiction and Mental Health (CAMH)
Toronto, ON
- Full-time
Reporting to the Senior Manager of CYFS and working collaboratively with the Child Youth & Emerging Adult Program (CYEAP) practice leadership group, the full-time, temporary (until May 7,…
Added 10 mins ago
Research Coordinator - Cundill Centre Research
CAMH
Toronto, ON
Reporting to the Research Operations Manager and Principal Investigator, CAMH is currently seeking a full-time, contract (12 months) Research Coordinator to support is the implementation…
Added 10 mins ago
TH
Assistant Store Manager- Campbell River
The Home Depot
Campbell River, BC
- Full-time
…their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that…
Added 10 mins ago
C
Sr. Safety Advisor (6 Months)
Civeo
AB · AB, Canada
- Full-time
Reporting to the Safety Manager, this role is responsible for developing and presenting comprehensive overviews of positions within the general operations of Civeo’s business units, with a…

Fire & Flower Inc.

Retail Experience Lead

Aurora, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Problem solving
Compliance
Product knowledge
Sales strategy
Data entry
Alarm systems
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Inventory
Leadership
Staff Supervision
Conflict Resolution
Alarm Systems
Onboarding
Training
Product Knowledge
Retail Operations
Data Entry
Time Management
Sales Strategy
Team Motivation
Retail Standards

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