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Added 14 mins ago
PC
Assistant Store Manager - Full-Time
PVH Corp.
London, ON
- Full-time
Key Holder & Leader on Duty: As an Assistant Manager, you will lead store operations, including opening and closing procedures, managing day-to-day performance, coaching associates, and…
Added 14 mins ago
P
Country HR Manager - Canada
Prysmian
Vaughan, ON · Quebec, QC
- Full-time
In this role, you will lead and develop the people side of Prysmian’s business and operations in Canada; partner with leaders and employees to align and drive progress for the organization.
Added 14 mins ago
PV
Senior Manager - CRM & Lifecycle Marketing
Pet Valu
Markham, ON
- Full-time
Execute programs that increase purchase frequency, customer retention, loyalty participation, and app engagement.
Added 14 mins ago
Creator Manager
SALT XC
Toronto, ON
As a Creator Manager, you will lead the execution and day-to-day management of creator and influencer programs across a portfolio of clients. You are a highly organized, platform-savvy…
Added 14 mins ago
Facility Program Assistant - Childminding - Casual
The City of Red Deer
Red Deer, AB
…successful operation of preschool, childminding, and early years programs by helping create a safe, welcoming, and developmentally supportive environment. This role assists with activity…
Added 14 mins ago
Maintenance Shift Lead
Chudleigh's Bakery
Milton, ON
Employee Rewards and Recognition Programs: Programs that recognize and reward employee achievements and contributions.
Added 14 mins ago
UO
Solution Architect
University of Alberta
Edmonton, AB
- Full-time
…service developments that manifest in the form of projects or programs. The Solution Architect cultivates and maintains strong working relationships with senior IST and…
Added 14 mins ago
O
Student Analyst, Total Portfolio Management (Winter 2027, 4 Months)
OMERS
Toronto, ON · Head Office Toronto
- Full-time
…sheet over the medium term using a total portfolio approach. We lead the development of CIO strategies and medium-term asset allocation recommendations (building on the OMERS Strategy and…
Added 14 mins ago
OH
Director, System Strategy, Planning, Design & Implementation
Ontario Health
North Bay, ON · Sault Ste. Marie, ON · Sudbury, ON · Thunder Bay, ON · Timmins, ON
- Full-time
As Director, Planning and Implementation, you will lead health system strategies that respond to regional needs and advance integrated, equitable care. Reporting to the Vice President,…
Added 14 mins ago
OH
Senior Business Partner, Health Workforce Capacity
Ontario Health
Toronto, ON
- Full-time
Lead transformational change and complex programs
Added 14 mins ago
TR
Senior Manager, U.S. Tax
Tricon Residential
Toronto, ON
- Full-time
…and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing…
Added 14 mins ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
Lead the design and delivery of data and AI solutions, including NLP, forecasting and time series, anomaly detection, and generative AI, for use cases across market data, trading, risk,…
Added 14 mins ago
TG
Senior Manager, Enterprise Risk Management
TMX Group
Toronto, ON
- $130,000 to $145,000 CAD / year
- Full-time
ERM Policy & Risk Appetite Governance: Lead the periodic review and continuous enhancement of enterprise risk appetite statements, frameworks, and ERM policies to align with evolving…
Added 14 mins ago
T
Manager, Engineering - TD Data Platform
TD
Toronto, ON
- Full-time
We are looking for an experienced Engineering Leader to lead a team of Data Engineers and Technology Specialists supporting Branch Banking, Coach Ready and Loyalty. This role will provide…
Added 14 mins ago
T
Manager, Creative Practice
TD
Toronto, ON
- Full-time
…secondary creative requirements for all tiered campaigns. They lead the Agency relationships and build connections with our Line of Business marketers to understand business objectives and…
Added 14 mins ago
T
Vice President, Global Core Trade Finance, TD Securities, Global Transaction Banking
TD
Toronto, ON
- Full-time
Lead origination efforts within assigned portfolio by identifying new opportunities to add new clients and increase our GCTF share of wallet.
Added 14 mins ago
NF
Inside Sales Representative
NorthLake Financial ULC
Barrie, ON
- Full-time
…a set region, and encouraging the adoption and usage of our programs within the current and future dealers in the designated…
Added 14 mins ago
TE
Senior Communications Advisor - Emergency Response
TC Energy
Calgary, AB
- Full-time
Design and lead training programs, simulations and exercises that build responder capability, enhance preparedness and strengthen confidence during high-impact events
Added 14 mins ago
NH
Contract Consultant – ASWB ACE Accreditation
Nellie Health
Toronto, ON
- Full-time
Role Description The Contract Consultant – ASWB ACE Accreditation will lead and manage the full lifecycle of ASWB ACE accreditation activities for Nellie Health’s educational programs. This…
Added 14 mins ago
S
Human Resources Manager
SMARTFOX
ON · Ontario, Canada
- $80,000 to $100,000 CAD / year
- Full-time
Lead performance management, succession planning, and learning and development programs that grow careers from within
Added 14 mins ago
S
Environmental Engineer
SMARTFOX
ON · Ontario, Canada
- $60,000 to $100,000 CAD / year
- Full-time
Plan and run environmental site assessments (Phase I and II ESAs), including sampling programs, data interpretation, and reporting to CSA Z768 and Z769 standards
Added 14 mins ago
BI
Programming Manager
BOS Innovations Inc.
London, ON
- Full-time
Lead, coach, and develop programming team members through regular feedback, performance evaluations, and individual development planning
Added 14 mins ago
AI
Data & Analytics leader
Apptoza Inc.
Toronto, ON
- Contract
We are seeking an experienced Data & Analytics Leader to help shape and grow enterprise transformation programs across the Banking, Financial Services, and Insurance sector. This role…
Added 14 mins ago
CA
Executive Director, Industry Relations
Canadian Automobile Dealers Association - CADA
ON · Ontario, Canada
- Full-time
Lead Dealer Industry Relations Committee activities and oversee Industry Relations funding programs.
Added 14 mins ago
OP
Program Manager (2 Vacancies)
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Toronto, ON
- $97,623 to $141,892 CAD / year
- Full-time
A career in the Ontario Public Service (OPS) is driven by purpose. We're building a stronger Ontario by delivering programs and services that make a real difference in people's lives. If…

Fire & Flower Inc.

Retail Experience Lead

Aurora, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Problem solving
Compliance
Product knowledge
Sales strategy
Data entry
Alarm systems
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Inventory
Leadership
Staff Supervision
Conflict Resolution
Alarm Systems
Onboarding
Training
Product Knowledge
Retail Operations
Data Entry
Time Management
Sales Strategy
Team Motivation
Retail Standards

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