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Added 4 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Be a key internal contact on matters related to Growth and help build a culture of Growth across municipal service areas;
Added 4 mins ago
TH
Assistant Restaurant Manager
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AB · Edmonton, AB
- Full-time
Restaurant leadership or supervisory experience, ideally in quick service.
Added 4 mins ago
TT
Intermediate - Mechanical Engineer
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Toronto, ON
- Contract
…business and technical solutions through exceptional levels of service, innovation and…
Added 4 mins ago
EC
Administrative Assistant
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Saskatoon, SK
- $22 to $25 CAD / hour
- Part-time
…services, including support to the Executive Director and site leadership team, coordination of special projects, accreditation activities, quality and compliance processes, and other…
Added 4 mins ago
RP
Leasing Consultant-Odenak
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Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention
Added 4 mins ago
SD
Pharmacist
Shoppers Drug Mart
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- Full-time
Commitment to providing exceptional customer service
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- Full-time
Recruit, train, supervise and appraise non-clinical staff, managing rotas, absence and performance
Added 4 mins ago
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In Store Bakery - Clerk Department Second Bakery
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- Full-time
Provide customers with friendly and professional service. Fulfill duties for all areas of the Bakery Department. Supervise the Bakery Department and staff in the absence of the Bakery…
Added 4 mins ago
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restaurant assistant manager
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Train staff in job duties, sanitation and safety procedures
Added 4 mins ago
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- Part-time
Commitment to providing exceptional customer service
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Health Care Aide
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Competitive Total Rewards. So much more than a paycheque ! Enjoy comprehensive benefits, pension, on-demand pay and exclusive staff perks.
Added 4 mins ago
SP
Manager, Academic Programs, Simulation and Skills
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Toronto, ON · North York, ON
- Full-time
…related discipline, have at least 3-5 years of progressive leadership or clinical education experience with a strong background in health care simulation-based education? We seek…
Added 4 mins ago
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Client Care Coordinator - RN or RPN
C-Care Health Services
Toronto, ON
- $60,000 to $68,000 CAD / year
- Full-time
The Client Care Coordinator is responsible for providing providing support to the clients and staff through proper communication and care coordination. The role is the main point of contact…
Added 4 mins ago
BP
Legal Assistant
BC Public School Employers' Association
Vancouver, BC
- $71,566 to $77,881 CAD / year
- Full-time
The Legal Assistant also provides general administrative support to CLASS Legal Counsel, leadership, and other BCPSEA staff, including calendar management, document and presentation…
Added 4 mins ago
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- Full-time
Previous experience in leadership position within retail & customer service industry
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General Manager
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- Full-time
Join our dynamic team and take the lead in overseeing daily operations, managing staff, and ensuring top-notch customer service. As a General Manager, you will have the opportunity to…
Added 4 mins ago
SD
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Assistant Front Store Manager, Hourly Full Time Flexible Shifts
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Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Lloydminster, AB
- Part-time
Commitment to providing exceptional customer service
Added 4 mins ago
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Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
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Commitment to providing exceptional customer service
Added 4 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Niagara Falls, ON
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Commitment to providing exceptional customer service
Added 4 mins ago
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Front Store Supervisor, Hourly Part Time Day
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Toronto, ON
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Managing the customer service functions, including cash, cashiers and merchandising.
Added 4 mins ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
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- Full-time
…cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and…
Added 4 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
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- Full-time
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Added 4 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
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Managing the customer service functions, including cash, cashiers and merchandising.

Fire & Flower Inc.

Retail Experience Lead

Aurora, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Problem solving
Compliance
Product knowledge
Sales strategy
Data entry
Alarm systems
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Inventory
Leadership
Staff Supervision
Conflict Resolution
Alarm Systems
Onboarding
Training
Product Knowledge
Retail Operations
Data Entry
Time Management
Sales Strategy
Team Motivation
Retail Standards

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