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Added 13 mins ago
LC
Engineer - Manufacturing (EIT)
Linamar Corporation
Winnipeg, MB
- Full-time
Strong background in mechanical/hydraulic/electrical systems is an asset
Added 13 mins ago
LC
Engineer - Tool Design
Linamar Corporation
Winnipeg, MB
- Full-time
Familiarity of mechanical components, hydraulic systems, or electro-mechanical systems.
Added 13 mins ago
Chef d'équipe
Five Guys
Blainville, QC
Added 13 mins ago
AM
Intermediate Data Support Analyst
AGF Management
Toronto, ON
- Full-time
…relating to data usage, integrity, and investment operations…
Added 13 mins ago
M
Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
We are looking for a Business Systems Analyst who enjoys connecting business needs with technology solutions. You will work across product, engineering, architecture, quality engineering,…
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Associate Applied AI Engineer – GenAI Systems
Manulife
Toronto, ON
- Full-time
Added 13 mins ago
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Directeur adjoint, Architecture de solutions d’IA/ Associate Principal, AI Solution Architecture
IQVIA
Ottawa, ON
- Full-time
…validation, and solution delivery to help clients deploy AI systems that are technically effective, operationally scalable, and demonstrably trustworthy. Working across business…
Added 13 mins ago
Senior Analyst, Fraud Strategy
Momentum Financial Services Group
Toronto, ON
…get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real…
Added 13 mins ago
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ES-NU26-58 Administrative Assistant, IES
Springboard
Toronto, ON
- Full-time
Experience working with databases, spreadsheets, and digital file systems
Added 13 mins ago
SI
Full Stack Python Developer
STACK IT Recruitment
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
🏗️Are you a full stack developer who wants to build reliable, production-grade features on complex financial data, from backend services to client reporting?
Added 13 mins ago
SI
Full Stack Python Developer
STACK IT Recruitment
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
🏗️Are you a full stack developer who wants to build reliable, production-grade features on complex financial data, from backend services to client reporting?
Added 13 mins ago
SI
Full Stack Python Developer
STACK IT Recruitment
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
🏗️Are you a full stack developer who wants to build reliable, production-grade features on complex financial data, from backend services to client reporting?
Added 13 mins ago
Assistant Branch Manager
Money Mart
Parksville, BC
Monitor and maintain accurate customer data, loan/credit files, account notes, and transaction records in all required systems to limit errors and support compliant branch operations.
Added 13 mins ago
JT
Outside Sales Representative
JM Test Systems
AB · Edmonton, Alberta
- Full-time
JM Test Systems is a leading provider of instrumentation and industrial test equipment solutions, specializing in sales, calibration, repair, and rentals. We're a high-growth company backed…
Added 13 mins ago
JT
Outside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
JM Test Systems is a leading provider of instrumentation and industrial test equipment solutions, specializing in sales, calibration, repair, and rentals. We're a high-growth company backed…
Added 13 mins ago
JT
Outside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
JM Test Systems is a leading provider of instrumentation and industrial test equipment solutions, specializing in sales, calibration, repair, and rentals. We're a high-growth company backed…
Added 13 mins ago
TW
Senior Manager, Planning
The Warrington Group Inc.
St. Stephen, NB
- Full-time
● You're analytical, organized, and comfortable working with data, ERP systems, and planning tools to identify trends, solve problems, and improve processes.
Added 13 mins ago
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Assistant Director of Care (ADOC) - Full Time (FT) - Michener Hill
Extendicare
Red Deer, AB · LTC - Michener Hill NH (Michener Blvd.)
- Full-time
Experience in the use of EHR systems, specifically Point Click Care and Point of Care.
Added 13 mins ago
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Manager, Program Controls
Seaspan
North Vancouver, BC
- Full-time
The position is responsible for the administration and enhancement of Earned Value Management Systems (EVMS), maintenance of program baselines, forecasting, performance reporting, and…
Added 13 mins ago
Senior Financial Controller/Manager
Umicore
Markham, ON
Support reporting requirements and troubleshoot issues within SAP and other business systems.
Added 13 mins ago
Planner
Hatch
Mississauga, ON
…best-in-class team leverages methodologies, governance and systems that are unparalleled in the engineering space. Are you looking for an opportunity to join a diverse group of…
Added 13 mins ago
Cyber/Technology Risk Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking a Senior IT Business Systems Analyst to join our high-performing team within the Information Security and Technology Risk portfolio. This role is pivotal in delivering…
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RQ11255 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
Plans and organizes testing efforts for large systems in
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RQ11309 - Solutions Designer - Senior
Maarut
Toronto, ON
- Contract
installation, testing and performance of integrated, multi-services systems;
Added 13 mins ago
Fire Protection Specialist
Westinghouse Electric Company, LLC
Kitchener, ON
…services to support the design, evaluation, and implementation of systems and strategies that safeguard life and property. You will apply advanced fire science, performance‑based design…

Fire & Flower Inc.

Retail Experience Lead

Aurora, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Problem solving
Compliance
Product knowledge
Sales strategy
Data entry
Alarm systems
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Inventory
Leadership
Staff Supervision
Conflict Resolution
Alarm Systems
Onboarding
Training
Product Knowledge
Retail Operations
Data Entry
Time Management
Sales Strategy
Team Motivation
Retail Standards

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