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Added 2 mins ago
T
Customer Success Manager
Trivium
Remote, Canada
- Remote
Remote | Full-Time | Independent Contractor | Monday–Friday, 8 AM–5 PM CST
Added 2 mins ago
GT
Store Supervisor (Full-Time)
Giant Tiger
Whitby, ON
- Full-time
Ensuring a high level of customer service, for assigned departments
Added 2 mins ago
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Process Owner Assembly
gategroup
Mississauga, ON · CAN_ON_Mississauga_YYZ
- Full-time
…tool.3) Making sure all assembly processes comply with HACCP, Customer Specs/requirements and other relevant safety and security regulations and policies. 4) Making sure the Assembly…
Added 2 mins ago
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Payroll Specialist
gategroup
Dorval, QC · CAN_QC_Dorval_YUL
- Full-time
Direct Line Manager (Title): Spv, Payroll, Canada
Added 2 mins ago
KI
Commercial Lines Insurance - Department Manager
Knight Insurance Services
La Plaine, QC
- Full-time
Knight Insurance Services is seeking an experienced Department Manager to lead the Commercial Lines Account Management team. This role oversees daily operations, supports team performance,…
Added 2 mins ago
OR
Wireless Retail Manager - Ottawa - Bayshore
OSL Retail Services Inc
Ottawa, ON
- Other
As a Wireless Manager, you’re key to our success. An inspiring leader who can help your store stores deliver awesome sales and great service. You’ll get to build your own a sales team while…
Added 2 mins ago
OR
Wireless Sales Associate - Carleton Place
OSL Retail Services Inc
Carleton Place, ON
- Other
Wireless Sales Associate | [Full-Time/Part-Time]
Added 2 mins ago
OR
Wireless Retail Manager- Digby
OSL Retail Services Inc
Digby, NS
- Other
As a Wireless Manager, you’re key to our success. An inspiring leader who can help your store stores deliver awesome sales and great service. You’ll get to build your own a sales team while…
Added 2 mins ago
PROJECT MANAGER BUSINESS TRANSFORMATION (PERFORMANCE MEASUREMENT)
City of Toronto
Toronto, ON
Recommends to Manager for the overall scheduling of projects. Communicates to Manager any potential situations of media attention; makes recommendation on course of action and ensures the…
Added 2 mins ago
JC
Assistant Manager
JYSK Canada
Thunder Bay, ON
- $43,000 to $48,000 CAD / year
- Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 2 mins ago
PR
Pre-Production Coordinator
Precision Record Pressing
Toronto, ON
- $60,803.6 CAD / year
- Full-time
We are currently looking for a Pre-Production Coordinator to join our Toronto team. This is a full-time, permanent opportunity that will act as direct support for an Account Manager and…
Added 2 mins ago
GP
Maintenance Manager
Graham Packaging
Mississauga, ON
- Full-time
…product at a cost and schedule consistent with company policies, customer service and plant objectives. The primary duties of a Maintenance Manager…
Added 18 mins ago
HR
Environmental Attendant
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Demonstrated excellent interpersonal, communication and customer service skills
Added 18 mins ago
S
store manager, Truro, New Glasgow, NS
Starbucks
New Glasgow, NS · Truro, NS
- $59,400 to $78,450 CAD / year
3 years retail / customer service management experience
Added 18 mins ago
S
store manager, Halifax, NS
Starbucks
Halifax, NS
- $59,400 to $78,450 CAD / year
3 years retail / customer service management experience
Added 18 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Forest Grove, BC
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 32 mins ago
BC
Registered Practical Nurse - Day Surgery
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Brantford, ON
- Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 32 mins ago
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Registered Practical Nurse - Operating Room
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- Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 32 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
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Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 32 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 32 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 32 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
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Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 33 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Casual, Part time and Full time positions (4 on 5 off for full time nurses)
Added 33 mins ago
MM
Senior Manager, Supply Chain Operations
Mohawk Medbuy Corporation
London, ON
- Full-time
Has full oversight of Just-In-Time (Stockless) supply chain and hospital relationship with the 3PL provider.
Added 33 mins ago
NS
2627-217- Facilities Support Assistant (FS4) - Shelburne Campus
Nova Scotia Community College - NSCC
Shelburne, NS
- Full-time
Continuing Full Time Position: Commencing approximately November 16, 2026

Fire & Flower Inc.

Retail Experience Lead

Winnipeg, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Must be available in the evenings for closing shifts

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Team supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Team Leadership
Inventory
Operations
Conflict Resolution
Data Entry
Security Systems
Training
Onboarding
Product Knowledge
Retail Management
Sales Strategies
Time Management
Organizational Skills
Communication

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