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Added 5 mins ago
C
Analyst, Enterprise Data and Records co-op
CIBC
Toronto, ON
- Full-time
The Enterprise Data & Records Management Office (EDRMO) is accountable for supporting the development and implementation of data and records governance across the enterprise. In this role,…
Added 5 mins ago
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Operating Practices Specialist
Metrolinx
Canada
- Full-time
Assist the Manager in leading the department through the creation and implementation of all required processes and documentation.
Added 5 mins ago
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Solution Engineering Manager
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
…requires a solid combined technical and managerial foundation to lead the engineering effort on the Bid/Project to ensure the solutions endorsed by the PDA (Project Design Authority)…
Added 5 mins ago
MN
Vice President, Professional Services
March Networks
Remote, Canada
- Full-time
- Remote
…Center (NOC), Cloud Services, Customer Success, Training, and Implementation. This executive will own the operating model, service delivery governance, technical enablement strategy, and…
Added 5 mins ago
Director, AI Wealth Enablement
The Canada Life Assurance Company
London, ON · Toronto, ON · ON · Mississauga Ontario, ON
…adoption of Artificial Intelligence in support AI use case implementation within the Wealth business. This role partners with business leaders to identify, shape, and validate AI…
Added 5 mins ago
SD
Senior Software Developer - ETL
Symbiotic Digital
ON · Downtown Toronto (Central Bay Street), Ontario
- Contract
The successful candidate will lead data conversion activities, develop
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SD
Information Management Specialist
Symbiotic Digital
ON · Downtown Toronto (Central Bay Street), Ontario
- Contract
Specialist to support the development, implementation, and continuous
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SD
Senior Java Developer
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
supporting implementation, conversion, migration, and post-implementation
Added 5 mins ago
SD
Senior UX Designer
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
We are seeking a Senior UX Designer to lead user-centered
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QA Training Specialist
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
Manage the development, implementation, and continuous improvement of learning programs that support compliance requirements, employee development, and operational excellence initiatives.
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Director, Enterprise Applications
Regional Municipality of Peel
Brampton, ON
- Other
…Applications will shape Peel’s enterprise technology direction and lead the modernization and sustainable operation of critical platforms, including SAP S/4HANA, SAP Concur and IBM Maximo…
Added 5 mins ago
CO
Infrastructure Analyst
City of Leduc
Prince George, BC · Civic Centre
- Full-time
Reporting to the Manager, Vendor & Service Delivery, the Infrastructure Analyst is responsible for the design, implementation, maintenance, and optimization of the City's enterprise…
Added 5 mins ago
Superintendent Health & Hygiene
BHP
Canada
As Superintendent Health & Hygiene, you will lead the strategic delivery of health programs, systems, and initiatives that support the wellbeing of our workforce and strengthen health…
Added 5 mins ago
CR
Senior Track Foreman
Cando Rail & Terminals
Brandon, MB
- Full-time
Lead all daily job briefings, conduct and document hazard analysis, and act as the champion of all safety initiatives
Added 5 mins ago
CO
Senior Planner
City of Lloydminster
Lloydminster, AB
- $48.4 CAD / hour
- Full-time
Executes the strategic implementation and monitoring of the City’s Municipal Development Plan.
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Store Assistant Manager
Ardene
Mississauga, ON
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 5 mins ago
BG
Field Service Operations Manager
Brandt Group of Companies
Saskatoon, SK
- Full-time
Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
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Shop Manager
Brandt Group of Companies
Saskatoon, SK
- Full-time
Contributing to the implementation and maintenance of QA programs and initiatives.
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Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
…partner with business stakeholders and solutioning teams to lead and drive the implementation of technology solutions incrementally towards the enterprise architectural…
Added 5 mins ago
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Global Account Manager
IMDEX
Canada
- Full-time
Lead complex opportunities from early engagement through business case development, proposal, negotiation, contracting and transition to implementation, with commercial terms that protect…
Added 5 mins ago
SP
Manager, Flexible Learning
Saskatchewan Polytechnic
SK · Saskatchewan, Canada
- Full-time
The Manager, Flexible Learning is part of the Centre for Continuing Education, and their role is to guide and lead exceptional staff in their commitment to our students and shared strategic…
Added 5 mins ago
GD
Technical Sales Manager
General Dynamics Mission Systems–Canada
Calgary, AB
- $130,000 to $165,000 CAD / year
- Full-time
We are looking for an experienced professional to lead Technical Sales for our International TacCIS business area. In this role you will be responsible for promoting and selling our…
Added 5 mins ago
CG
Registered Practical Nurse - Inpatient Surgical - Temporary Part-Time Job Share (2026-225)
Collingwood General and Marine Hospital
Collingwood, ON
- Part-time
- Temporary
Lead by Example - setting a standard of integrity, fairness, and professionalism
Added 5 mins ago
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National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Added 5 mins ago
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Software Engineer in Test
Dexian
Mississauga, ON
- Other
In this role, you will lead the technical vision for automated quality gates, design scalable test automation frameworks from scratch, integrate cutting-edge AI-driven testing tooling, and…

Fire & Flower Inc.

Retail Experience Lead

Winnipeg, MB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Must be available in the evenings for closing shifts

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Team supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Team Leadership
Inventory
Operations
Conflict Resolution
Data Entry
Security Systems
Training
Onboarding
Product Knowledge
Retail Management
Sales Strategies
Time Management
Organizational Skills
Communication

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