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Added 14 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Burnaby, BC
- Other
…level? As an Arborist Crew Leader, you will be an integral member of the team, serving as the leader of a tree care crew with the primary responsibility of performing all tree care services…
Added 14 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Nanaimo, BC
- Other
…level? As an Arborist Crew Leader, you will be an integral member of the team, serving as the leader of a tree care crew with the primary responsibility of performing all tree care services…
Added 14 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Innisfil, ON
- Other
…level? As an Arborist Crew Leader, you will be an integral member of the team, serving as the leader of a tree care crew with the primary responsibility of performing all tree care services…
Added 14 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Ottawa, ON · Navan, ON
- Other
…level? As an Arborist Crew Leader, you will be an integral member of the team, serving as the leader of a tree care crew with the primary responsibility of performing all tree care services…
Added 14 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Toronto, ON
- Other
…level? As an Arborist Crew Leader, you will be an integral member of the team, serving as the leader of a tree care crew with the primary responsibility of performing all tree care services…
Added 14 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Bracebridge, ON
- Other
…level? As an Arborist Crew Leader, you will be an integral member of the team, serving as the leader of a tree care crew with the primary responsibility of performing all tree care services…
Added 14 mins ago
BT
Arborist Ground Person
Bartlett Tree Experts
Victoria, BC
- Other
As an Arborist Ground Person, you will be an integral member of a tree care crew working alongside Bartlett's dedicated team of arborists, gaining practical field experience in scientific…
Added 14 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Delta, BC
- Other
Pay Rate: $36.60/hr - $38.00/hr based on experience
Added 14 mins ago
BT
Arborist Ground Person
Bartlett Tree Experts
Toronto, ON
- Other
As an Arborist Ground Person, you will be an integral member of a tree care crew working alongside Bartlett's dedicated team of arborists, gaining practical field experience in scientific…
Added 14 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Oakville, ON
- Other
Pay Rate: $36.80/hr - $38.00/hr based on experience
Added 14 mins ago
BT
Arborist Climber / Crew Leader
Bartlett Tree Experts
Erin, ON
- Other
…level? As an Arborist Crew Leader, you will be an integral member of the team, serving as the leader of a tree care crew with the primary responsibility of performing all tree care services…
Added 14 mins ago
BT
Arborist Ground Person
Bartlett Tree Experts
Burnaby, BC
- Other
As an Arborist Ground Person, you will be an integral member of a tree care crew working alongside Bartlett's dedicated team of arborists, gaining practical field experience in scientific…
Added 29 mins ago
RS
Material Handler Night Shift Sunday - Wednesday
Ryder Supply Chain Solutions
Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
- Full-time
Ability to work independently and as a member of a team
Added 29 mins ago
Delivery Driver
Sherwin-Williams
Calgary, AB
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 29 mins ago
Warehouse Helper/Runner
Reliance Home Comfort
Oshawa, ON
By joining Reliance as a Warehouse Helper/Runner, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 29 mins ago
Warehouse Helper/Runner
Reliance Home Comfort
Oshawa, ON
By joining Reliance as a Warehouse Helper/Runner, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 29 mins ago
C
Cook
Chartwell
Barrie, ON
- Part-time
…you’ll play a key role in delivering an exceptional dining experience to our residents. Your culinary skills and attention to detail will help foster a warm and welcoming atmosphere where…
Added 58 mins ago
C
Home Centre Associate (Part-Time) - Innisfail Home Centre - Central Alberta Co-op
Co-op
Innisfail, AB
- Part-time
Team Member Volunteer Program: Get involved in community initiatives and make a positive impact through volunteer opportunities.
Added 58 mins ago
W
Senior Warehouse Associate - M-F 4:30pm-1am
Wesco
Calgary, AB
- Full-time
…community engagement, we create an environment where every team member has the opportunity to thrive.…
Added 58 mins ago
Manufacturing Technician - Assembly
INNIO
Welland, ON
The Manufacturing Technician will be a key team member responsible for the assembly manufacturing process. They will interpret and produce work from complex product drawings, manuals,…
Added 58 mins ago
Shipper (Afternoon Shift)
Grainger Businesses
Edmonton, AB
Employee discounts, team member perks and more!
Added 58 mins ago
LW
Assistant Manager
Lammle's Western Wear
Kamloops, BC
- Up to $18.25 CAD / hour
- Full-time
Most importantly, you’re passionate about every customer and team member’s experience, delivering the authentic hospitality, expertise, and sense of community that define the Lammle’s…
Added 58 mins ago
AH
Engineer - Arlo Hotels
Arlo Hotels
Engineer, BC
- Full-time
…needed. Specific work areas will be assigned as needed to each team member, based on skill level and experience. Accurate record keeping on assigned tasks is required. Ensure that all…
Added 1 hour ago
Storesperson
Southlake Health Community
Newmarket, ON · Southlake Health
Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that…
Added 1 hour ago
UR
Power HVAC Mechanic
United Rentals
Bolton, ON
- Full-time
…higher level Tech roles in our Service Department. Like every member of our team, we will rely on you to provide exceptional customer service to our…

Fire & Flower Inc.

Retail Experience Lead

Winnipeg, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Must be available in the evenings for closing shifts

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Team supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Team Leadership
Inventory
Operations
Conflict Resolution
Data Entry
Security Systems
Training
Onboarding
Product Knowledge
Retail Management
Sales Strategies
Time Management
Organizational Skills
Communication

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