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Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
The key focus for the Recruitment Relationship Manager II is to lead the successful fulfilment of open
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Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ponoka, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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Assistant Front Store Manager, Hourly Part Time Evening
Shoppers Drug Mart
Calgary, AB
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
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Merchandiser, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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Rig Manager - Drilling
Western Energy Services Corp.
Leduc, AB
The Rig Manager reports directly to the Field Superintendent. The Rig Manager is primarily responsible for directing the actual operations of the drilling rig and work performed by the…
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Senior Financial Analyst
Sinai Health
Toronto, ON
Reporting to the Manager, Financial Accounting and Reporting, the Senior Financial Analyst will be an integral member of the financial reporting team performing a range of professional…
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(CAN) Self Checkout Attendant
Walmart
Ancaster, ON
- Part-time
…and escalate cash or technical issues to the Customer Service…
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(CAN) Health and Beauty Team Associate
Walmart
Truro, NS
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
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Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
As a Campaign Manager, Paid Social Activation, you will own the execution and performance of paid social campaigns across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit,…
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Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Estevan, SK
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
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The Burger’s Priest General Manager - Eglinton
Recipe Unlimited
Toronto, ON
The Burger’s Priest is hiring a General Manager at our Eglinton location!
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Health Care Aide (STBK)
Connecting Care (2000) Inc.
Grimshaw, AB
All other duties as delegated by LPN, Wellness Manager/Supervisor or designate.
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Sr. CAD Coordinator S5
OSI Maritime Systems
Burnaby, BC
Assigning work to CAD operators in coordination with the mechanical design manager;
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Senior Analyst LBA
Altasciences
Laval, QC
- Full-time
Communicate potential problems that could impact quality of the work performed in the laboratory and data reliability and discusses appropriately with line manager.
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Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Brandon, MB
Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
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Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Manager, Data Science & Service Intelligence. Could It Be You?
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FOH Management - Events Manager
Northland Properties
Toronto, ON
The Event Manager is responsible for the operations of the restaurant’s Banquet department. This includes
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JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Cookstown, ON
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
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ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Jérôme, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
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JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Longueuil, QC · GREENFIELD PARK, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
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ASSISTANT MANAGER
Boutique La Vie En Rose
Longueuil, QC · GREENFIELD PARK, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added just now
COOK
Southbridge Healthcare LP
Ottawa, ON
Monitors quality and quantity of food supplies ordered, proper operation of kitchen equipment and alerts Manager of problems. Recommends corrective action.
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BSO RPN - Registered Practical Nurse
Southbridge Healthcare LP
Prince Edward, ON
…provide notice of your need for accommodation to the hiring manager upon scheduling of an…
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REGISTERED NURSE
Southbridge Healthcare LP
Cornwall, ON
…provide notice of your need for accommodation to the hiring manager upon scheduling of an…
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Digital Product Manager, Member Experience
Canadian Federation of Independent Business
Canada
We are looking for a Digital Product Manager, Member Experience – Hybrid!

Fire & Flower Inc.

Retail Experience Lead

Winnipeg, MB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Must be available in the evenings for closing shifts

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Team supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Team Leadership
Inventory
Operations
Conflict Resolution
Data Entry
Security Systems
Training
Onboarding
Product Knowledge
Retail Management
Sales Strategies
Time Management
Organizational Skills
Communication

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