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Added 1 min ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ponoka, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
SD
Assistant Front Store Manager, Hourly Part Time Evening
Shoppers Drug Mart
Calgary, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
SD
Merchandiser, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Brandon, MB
Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in Victoria, BC at our Brandon office. Do you love to talk about insurance and provide exceptional…
Added 1 min ago
Digital Product Manager, Member Experience
Canadian Federation of Independent Business
Canada
We have an exciting opportunity for a Digital Product Manager, Member Experience. This position is based on a hybrid work model and can be located at any CFIB regional office across Canada.
Added 1 min ago
OD
Garage Door Installer Helper
Overhead Door
Edmonton, AB
- Full-time
…located in the Edmonton branch. Reporting to the Field Operations Manager, the helper will work as part of a two-person crew, this position will assist in the service and/or installation of…
Added 1 min ago
AS
Social Recreation Facilitator
Alzheimer Society of Peterborough, Kawartha Lakes, Northumberland & Haliburton
Peterborough, ON
- Contract
…volunteers with participants based on interests, compatibility and individual needs. You will also support Minds in Motion®, Young Onset Day Service, Sole Mates Walking Club and other…
Added 1 min ago
E
Senior Building Consultant
EllisDon
Ottawa, ON
- Full-time
Demonstrated experience with large commercial property losses and/or major commercial restoration and reconstruction projects.
Added 1 min ago
RD
Information Technology Manager
Randstad Digital
Guelph, ON
- $135,000 to $160,000 CAD / year
- Full-time
Strategic Execution: Deliver and support strategic plans for implementing emerging technologies, including AI and machine learning initiatives.
Added 1 min ago
RN
Sales Planning & Strategy Manager
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
The Sales Planning and Strategy Manager leads the sales planning and strategy for the Canadian retail grocery business, connecting cross-functional partners to translate approved commercial…
Added 1 min ago
GM
Business Operations & Product Development Manager
Global Medical Products Inc.
Burlington, ON
- Full-time
We are seeking a Business Operations & Product Development Manager to play a key role in strengthening our day-to-day operations, driving strategic initiatives, and expanding our product…
Added 1 min ago
SR
Tax Manager
Swim Recruiting
Vancouver, BC
- $125,000 to $150,000 CAD / year
- Contract
Our client is seeking a Manager, Tax to join their Finance team on a 12-month contract, with the potential to extend up to 16 months. This is a hands-on opportunity to support tax…
Added 1 min ago
IE
Operations Supervisor - Weekend Shift
Industrial Electric Mfg. (IEM)
Surrey, BC
- $38.46 to $55.3 CAD / hour
- Full-time
…Supervisor ensures that all teams operate safely, meet takt time and schedule targets, and deliver high-quality output in alignment with KPIs. This role manages multiple Team Leads and…
Added 15 mins ago
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Credit Analyst
BMO
Toronto, ON · FCP
- Full-time
Analyzes credit information to support lending decisions and processes for new and existing Commercial banking loans and credit solutions in an assigned portfolio of clients. Makes credit…
Added 15 mins ago
BS
Management in Training - Browns Orchard Park
Browns Shoes
Kelowna, BC
- Full-time
As Management in Training, you'll gain hands-on experience in all aspects of store operations, with the potential to grow into a management role. Reporting to the Manager, you'll play a…
Added 15 mins ago
RG
Director, FP&A
Regional Group
Ottawa, ON
- Full-time
At Regional Group, we're not your typical real estate company – we are driven by our mission of enriching communities and creating places where people thrive. We are innovators, leaders,…
Added 15 mins ago
A
SOC Manager (Secret Cleared)
Accenture
Ottawa, ON
- Full-time
Passionate about security, love what you do and have a genuine desire to outsmart the bad guys. You have the experience to analyze a clients’ security posture, anticipate security…
Added 15 mins ago
FC
Ag Summer Student (Temp)
Federated Co-operatives Limited
Lipton, SK
- Full-time
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.
Added 15 mins ago
SC
IT Operations Process Coordinator
Staples Canada
Richmond Hill, ON
- Full-time
Support the Data Center Operations team by coordinating day-to-day maintenance activities, tracking infrastructure project tasks, and maintaining the operational documentation that keeps…
Added 15 mins ago
T
Personal Banking Associate - Le Plateau-Mont-Royal (18.75 hours)
TD
Montreal, QC
- Part-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 15 mins ago
T
Director Credit Execution, Commercial National Accounts
TD
Toronto, ON
- Full-time
Through coaching expertise and experience as a mentor, you effectively share your knowledge with Associates and Associate Directors and help them strengthen their ability to structure…
Added 15 mins ago
T
Data Scientist III
TD
Toronto, ON
- Full-time
…help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring…
Added 15 mins ago
T
Personal Banking Associate - Monkland (18.75 hours)
TD
Montreal, QC
- Part-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 15 mins ago
T
Financial Planner-Okotoks
TD
Okotoks, AB
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 15 mins ago
T
Personal Banking Associate - Guy & Sainte Catherine (30 hours)
TD
Montreal, QC
- Part-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…

Fire & Flower Inc.

Retail Experience Lead

Winnipeg, MB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Must be available in the evenings for closing shifts

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Team supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Team Leadership
Inventory
Operations
Conflict Resolution
Data Entry
Security Systems
Training
Onboarding
Product Knowledge
Retail Management
Sales Strategies
Time Management
Organizational Skills
Communication

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