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Added 1 min ago
BF
Senior Manager, Digital and Customer Applications
BC Ferries
BC · British Columbia, Canada
- Full-time
As Senior Manager, Digital and Customer Applications, you'll lead the teams and technology behind these experiences, ensuring our customer-facing applications are reliable, secure, and…
Added 1 min ago
FA
Supervisor, Departure Control Systems
Flair Airlines
Toronto, ON
- Full-time
This is a full-time, on-site position that is based at our Toronto (YYZ) office.
Added 1 min ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will lead organizational change and influence leaders at all levels of the organization to embed safety, risk management, prevention, and employee well-being into strategic and…
Added 1 min ago
SI
Keyholder
SNDL Inc.
Calgary, AB · Value Buds Kensington (New)
- Part-time
Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.
Added 1 min ago
SI
Keyholder
SNDL Inc.
Calgary, AB
- Part-time
Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.
Added 1 min ago
SI
Keyholder
SNDL Inc.
Edmonton, AB · St. Albert, AB · Value Buds Village Landing
- Part-time
Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.
Added 1 min ago
SI
Supervisor
SNDL Inc.
Canmore, AB · Value Buds Canmore Road (Renewal)
- Full-time
Value Buds is looking for a motivated Store Supervisor to support daily retail operations and lead by example on the sales floor. This role is ideal for someone with retail leadership…
Added 1 min ago
Staff Engineer, Infrastructure Solutions (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
…of policies, processes, and procedures for Infrastructure & Operations (I&O) and provide expert advice on technology utilization to enhance overall enterprise…
Added 1 min ago
K
Account Executive
Kiocafe
Toronto, ON
- Full-time
…integrated beverage solutions that help businesses streamline operations, reduce labor requirements, and provide convenient, high-quality beverage…
Added 1 min ago
K
Global Human Resources Manager
Kiocafe
Toronto, ON
- Full-time
…integrated beverage solutions that help businesses streamline operations, reduce labor requirements, and provide convenient, high-quality beverage…
Added 1 min ago
B
Finance Manager
BGIS
Markham, ON
- Full-time
This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not…
Added 16 mins ago
L
National ACS Manager
Linde
Montréal-Est, QC
- Full-time
…upgrading the plant control computers. It is also to provide operations computer support for multiple facilities located in…
Added 16 mins ago
HR
Accounts Payable Lead
Hitachi Rail
Toronto, ON
- Full-time
The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
Added 16 mins ago
SH
Room Attendant | Part-time | Anndore House
Silver Hotel Group
Toronto, ON
- Part-time
…of the friendliest cities on the planet in the neighbourhood full of positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and…
Added 16 mins ago
SH
Assistant Food & Beverage Manager | Full-time | Constantine
Silver Hotel Group
Toronto, ON
- Full-time
We’re looking for an Assistant Food & Beverage Manager who is ready to who is ready to roll up their sleeves, lead with heart, and help us build something exceptional
Added 16 mins ago
RA
Facilities Coordinator
Rise Air
Saskatoon, SK
- Full-time
Join Saskatchewan's largest full-service airline operations, proudly 100% Indigenous owned.
Added 16 mins ago
CC
Scientist, Data Research
Cameco Corporation
Saskatoon, SK
- Full-time
…Cameco’s corporate office is based in Saskatoon. We have mining operations and projects in northern Saskatchewan, Kazakhstan, the United States and Australia. We are also a leading supplier…
Added 16 mins ago
TE
Operations Manager - Ottawa (New Installation and Modernization)
TK Elevator
Ottawa, ON
- Full-time
Lead regular safety meetings and training sessions to enhance employee skills, ensure safety protocol adherence, and foster industry best practices
Added 16 mins ago
TS
Director of Operations
TalentSphere Staffing Solutions
Niagara Falls, ON
- Full-time
Niagara Region, Ontario | Full-Time | On-Site
Added 16 mins ago
MC
Associate Director, Assessment Operations
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
Lead and support managers and professional staff responsible for examination operations and delivery activities.
Added 16 mins ago
SH
Room Attendant | Full-time | Anndore House
Silver Hotel Group
Toronto, ON
- Full-time
…of the friendliest cities on the planet in the neighbourhood full of positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and…
Added 16 mins ago
OD
Garage Door Installer Helper
Overhead Door Corporation
AB · Edmonton, AB
- Full-time
We have an immediate opening for a Garage Door Installer Helper located in the Edmonton branch. Reporting to the Field Operations Manager, the helper will work as part of a two-person crew,…
Added 16 mins ago
Development Manager
DSV
Milton, ON
This position will consistently play a lead role in working directly with potential and current customers while also leading cross functional groups within the organization in support of…
Added 16 mins ago
Operating Engineer B (3rd Class)
University of Toronto
Toronto, ON
Under the direction of the Manager, Mechanical Operations and Maintenance and/or leadership of the Lead Hand Engineer, the incumbent is responsible for the operation and maintenance in the…
Added 16 mins ago
Global Mobility Coordinator
University of Toronto
Toronto, ON
…campus and will coordinate and implement mobility promotions, operations and activities. Your role will develop, coordinate and evaluate intercultural programming before, during and after…

Fire & Flower Inc.

Retail Experience Lead

Winnipeg, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Must be available in the evenings for closing shifts

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Team supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Team Leadership
Inventory
Operations
Conflict Resolution
Data Entry
Security Systems
Training
Onboarding
Product Knowledge
Retail Management
Sales Strategies
Time Management
Organizational Skills
Communication

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