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Added 32 mins ago
R
Branch Manager, Dundas & Parliament Branch
RBC
Toronto, ON
- Full-time
…relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff…
Added 32 mins ago
D
Chef Exécutif / Executive Chef
Dexterra
Montreal, QC
- Full-time
…will also be a true culinary creator, people developer, and steward of our three Fresh-Scratch-Local pillars. This job is located in the Eastern Townships of…
Added 35 mins ago
LC
Cabin steward
LANDSEA CAMP AND CATERING SERVICES LTD
Squamish, BC
- From $22.45 CAD / hour
- Full-time
- Contract
- On-site
Added 5 hours ago
EL
Freelancer, Multibrand-Calgary, AB
Estée Lauder Companies
Calgary, AB
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - Richmond, BC
Estée Lauder Companies
Richmond, BC
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
EL
Beauty Advisor/Freelance - Jo Malone London - PT Seasonal - Sherway Gardens - Etobicoke, ON
Estée Lauder Companies
Toronto, ON
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - Pacific Centre - Vancouver BC
Estée Lauder Companies
Vancouver, BC
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
EL
Manager, Core HR, PXT
Estée Lauder Companies
Toronto, ON
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - Metropolis - Burnaby BC
Estée Lauder Companies
Burnaby, BC
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
EL
Jo Malone London Yorkdale, North York - PT Seasonal Associate
Estée Lauder Companies
Toronto, ON
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - West Edmonton Mall - Edmonton AB
Estée Lauder Companies
Edmonton, AB
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
M
Director, Brand
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Act as a steward of the Manulife brand, ensuring alignment with Global Brand guidelines while reflecting the distinct needs of the Canadian market.
Added 14 hours ago
CE
Organizational Lead - Communications
Compass Early Learning and Care
Peterborough, ON · Administration office
- Full-time
As the Organizational Lead – Communications you would steward the organization’s communication and information systems so that people feel supported with functional tools, accessible…
Added 14 hours ago
CE
Systems and Structure Strategist - People and Culture (HR)
Compass Early Learning and Care
Peterborough, ON · Administration office
- Full-time
Steward the HRIS System, Role database and Data.
Added 15 hours ago
CE
Policy Analyst
Compass Early Learning and Care
Peterborough, ON · Administration office
- Full-time
Steward the organizational policy library, ensuring resources remain current, accessible, and meaningful for staff and stakeholders.
Added 15 hours ago
J
Analyst, Operational Performance / Hybrid
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
As an Analyst in Operational Performance, you will serve as a data steward responsible for managing, analyzing, and reporting on key operational metrics across our commercial real estate…
Added 15 hours ago
N(
Director, Organizational Development Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Set the strategic direction for Organizational Development Services and steward NAIT's integrated talent management strategy, including its philosophy, governance, accountabilities,…
Added 16 hours ago
Shelter Resource Worker
Lookout Housing and Health Society
Duncan, BC
Added 16 hours ago
Shelter Resource Worker
Lookout Housing and Health Society
Duncan, BC
Added 16 hours ago
CE
Journeyperson Heavy Duty Mechanic
Canadian Energy Insight Inc.
AB · Edmonton, AB
- Internship
…boardroom to the wellsite. Every team member is empowered to be a steward for safety at work, at home, and in the…
Added 16 hours ago
TU
Academic and Student Programs Coordinator
The University of British Columbia
Kelowna, BC
- $5,519 to $6,326 CAD / month
- Full-time
As the coordinator and steward of the School's Teaching Assistant Program and Academic Integrity Program, the position serves as a key resource and point of contact regarding student…
Added 17 hours ago
K
Asset Optimization Engineer
Keyera
Medicine Hat, AB · Empress, SK
- Full-time
Develop and steward key performance indicators (KPIs) to monitor asset performance, track efficiency gains and support continuous improvement initiatives.
Added 17 hours ago
C
Senior Financial Analyst
Campbell's
Mississauga, ON · CAN - ON - Mississauga
- Full-time
Since 1930 in Canada, we’ve connected people through the foods they love. We’re proud to steward trusted, iconic brands including Campbell’s, Chunky, Habitant, Pacific Foods, Rao’s…
Added 17 hours ago
Manager, Core HR, PXT
ELC Beauty LLC
Toronto, ON
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…

Fire & Flower Inc.

Retail Experience Lead

Winnipeg, MB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Must be available in the evenings for closing shifts

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Team supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Team Leadership
Inventory
Operations
Conflict Resolution
Data Entry
Security Systems
Training
Onboarding
Product Knowledge
Retail Management
Sales Strategies
Time Management
Organizational Skills
Communication

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