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Added 10 mins ago
Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Estevan, SK
…128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital Incorporated and its independently owned and operated franchise stores operate over 1,500…
Added 11 mins ago
M
Growth Intern
MAVIS
Toronto, ON
- Internship
Visit independent Toronto grocers, set up in-store QR displays and start partnership conversations
Added 11 mins ago
MS
Lead Middleware Platform
Millennium Software and Staffing Inc
Montreal, QC
- Contract
We are looking for a Lead Middleware Platform Architect to lead the design, implementation, automation, and operationalization of a next-generation data and RDF platform for a global…
Added 11 mins ago
JI
Paint Associate
J.D. Irving, Limited
Moncton, NB
- Part-time
Maintain store standards, including inventory and merchandising.
Added 11 mins ago
PJ
General Manager, International Markets (MEA)
Papa Johns
NB · Chiasson Office, NB
- Full-time
…high-performance culture while delivering sustainable sales, store growth, profitability, and brand…
Added 11 mins ago
SD
Front Store Manager
Shoppers Drug Mart
Windsor, ON
- Full-time
Role Description The Front Store Manager is a full-time, on-site role based in Windsor, ON, responsible for overseeing daily operations of the front store area. This role includes managing…
Added 25 mins ago
B
Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking an experienced Lead Cloud Software Developer to design, build, and support secure, scalable, highly available, and resilient real-time payment systems. The ideal candidate…
Added 40 mins ago
AG
Inside Sales Associate II
ADI Global
Winnipeg, MB
- Full-time
Provide exceptional shopping experience in-store, by phone, and online.
Added 40 mins ago
Senior Marketing Manager, Häagen-Dazs & Baskin-Robbins
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action…
Added 40 mins ago
FB
Produce Department Manager
Farm Boy Inc.
Ottawa, ON
- $53,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 40 mins ago
AB
A National Service Manager (Retail & Fixtures)
ACI Brands Inc.
Milton, ON
- Full-time
…ensuring retail fixtures, displays, shelving, signage, and store equipment are installed, maintained, repaired, and replaced across a retailer's entire network of…
Added 56 mins ago
S
store manager, Truro, New Glasgow, NS
Starbucks
New Glasgow, NS · Truro, NS
- $59,400 to $78,450 CAD / year
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 56 mins ago
S
store manager, Halifax, NS
Starbucks
Halifax, NS
- $59,400 to $78,450 CAD / year
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 56 mins ago
Cycle Technician
Halfords
City of Saint John, New Brunswick
…bikes combined with your knack with customers is what will lead you to success in this role - you’ll be delivering market leading standards of cycle service and repair, after all. Working…
Added 1 hour ago
7
Store Crew
7-Eleven
Sherwood Park, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
MB
Key Account Lead, US / Responsable de compte clé, É.U.
Maison Battat Inc.
Mont-Royal, QC
- Full-time
We are currently looking for a Key Account Lead to lead the management of a portfolio of brand(s) in the US market. You will report to the Senior VP, US Sales & Marketing.
Added 1 hour ago
Enterprise Architect
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Stellarton, NS · Mississauga, ON
Lead capability-based technology planning and roadmap development.
Added 1 hour ago
Store Manager-Gold-Retail
Roots
Mississauga, ON
…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 1 hour ago
W
(CAN) Deli Bakery Team Lead
Walmart
Cornwall, ON
- Full-time
…as per communicated priorities from the Fresh Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 1 hour ago
W
(CAN) Leader d’équipe, activités de protection des biens
Walmart
Montreal, QC
- Full-time
…priorities from the Asset Protection Operations Coach and the Store Leadership Team. Delegate, assist and follow-up on completion of tasks in receiving, claims and office…
Added 1 hour ago
K
Store Manager, Toronto
Kotn
Toronto, ON
- Full-time
Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards
Added 1 hour ago
C
Gas Bar Supervisor - Eagle Butte (Highway #1)
Co-op
Dunmore, AB
- Full-time
…in Dunmore, Cypress County, AB. Reporting to the Gas Bar/C-Store Manager, the Gas Bar Supervisor plays a key supervisory role in ensuring smooth daily operations, delivering exceptional…
Added 2 hours ago
Production Supervisor (Cambridge Plant)
Dare Foods Limited
Cambridge, ON
…been located in the Kitchener area since the family’s original store opened in 1892. We are head quartered in Cambridge Ontario and we’ve expanded our roots far beyond. With manufacturing…
Added 2 hours ago
Pharmacy Manager
Neighbourly Pharmacy
Windsor, ON
Lead, coach, and motivate the pharmacy team to deliver high-quality patient care.
Added 2 hours ago
MM
Interim Branch Manager (12 month contract)
Money Mart
Toronto, ON
- Temporary
Interim Branch Manager lead the day-to-day success of a Money Mart branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone…

Fire & Flower Inc.

Retail Experience Lead

Winnipeg, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Must be available in the evenings for closing shifts

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Team supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Team Leadership
Inventory
Operations
Conflict Resolution
Data Entry
Security Systems
Training
Onboarding
Product Knowledge
Retail Management
Sales Strategies
Time Management
Organizational Skills
Communication

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