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Added 2 mins ago
BF
Senior Manager, Digital and Customer Applications
BC Ferries
BC · British Columbia, Canada
- Full-time
As Senior Manager, Digital and Customer Applications, you'll lead the teams and technology behind these experiences, ensuring our customer-facing applications are reliable, secure, and…
Added 2 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 2 mins ago
SC
Facility Asset Management Engineer
Strathcona County
Sherwood Park, AB
- Full-time
…where your expertise will assist with the ongoing development, implementation and operation of Strathcona County’s facility asset management…
Added 17 mins ago
G
Schedule Manager
GagaMuller
Merritt, BC
- Full-time
With a proven track record working alongside global technology leaders and data centre developers, we combine local expertise with global standards to ensure projects are delivered on time,…
Added 17 mins ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
…the execution, optimization, and sustainment of procurement technology capabilities, with a focus on workflow enablement, supplier adoption, procurement automation, and platform…
Added 17 mins ago
G
Schedule Manager
GagaMuller
Kamloops, BC
- Full-time
With a proven track record working alongside global technology leaders and data centre developers, we combine local expertise with global standards to ensure projects are delivered on time,…
Added 17 mins ago
K
Section Manager, Software Design Engineering
Kinectrics
Toronto, ON
- Full-time
Position: Section Manager, Software Design Engineering
Added 17 mins ago
MC
Associate Director, Assessment Operations
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
Drive implementation of departmental priorities and promotes consistent operational practices across examination programs.
Added 17 mins ago
Facilities Manager
DNEG
Canada
Our Facilities team plays a central role in the smooth running of the studio. We are looking for a Facilities Manager to join our Vancouver team and keep our site safe, efficient and ready…
Added 17 mins ago
Development Manager
DSV
Milton, ON
Job Posting Title: Development Manager, Solutions Design
Added 17 mins ago
M
RQ11823 - Software Developer - CRM - Intermediate
Maarut
Toronto, ON
- Contract
in structured methodologies for the development, design, implementation
Added 17 mins ago
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RQ11825 - Software Developer - Senior
Maarut
Toronto, ON
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design, implementation and maintenance of applications
Added 32 mins ago
MC
Assistant Manager, Wealth Sales Support
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Support implementation and adoption of process, technology, product and policy changes, including readiness, training and post-implementation follow-up.
Added 32 mins ago
MH
Pharmacy Program Manager
MedMe Health
Remote, Canada
- $90,000 to $115,000 CAD / year
- Full-time
- Remote
The Pharmacy Program Manager contributes to the design, refinement, and execution of pharmacist-facing features and clinical programs within MedMe's platform. This role works closely with…
Added 46 mins ago
A
Business Development Representative
Alphabyte
Canada
- Full-time
…mid-market and enterprise organizations put AI to work: AI implementation, workflow automation, custom AI agents, enterprise data infrastructure and tech stack…
Added 46 mins ago
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Wind Technician, Melancthon
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- Full-time
…standards, procedures, and processes, support the development and implementation of operations and maintenance strategies, and help ensure regulatory compliance and alignment with…
Added 46 mins ago
RF
Human Resources Assistant
Real Fruit Bubble Tea
Markham, ON
- $45,000 to $60,000 CAD / year
- Full-time
Reporting directly to the Human Resources Manager, the Human Resources Assistant will support day-to-day HR operations, including recruitment, onboarding, employee records management, and…
Added 46 mins ago
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Senior Bridges Engineer (Roads& Rails)
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- Full-time
Support clients throughout the tendering, construction, and implementation phases of projects.
Added 46 mins ago
Stock Associate-Retail
Roots
Halton Hills, ON
…inventory flow systems in the store. In addition, the Stock Manager will be accountable for training and developing a core stock team. Please note, this role may require overnight…
Added 46 mins ago
Finance and Budget Analyst B054-26
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Support continuous improvement initiatives by identifying opportunities to streamline financial processes through technology and automation.
Added 47 mins ago
R
Senior Manager, Fraud Strategy, New Initiatives
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Burnaby, BC
- Full-time
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most…
Added 1 hour ago
AB
assistant manager, restaurant
Ali Baba Pizza
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- Full-time
Participate in marketing plans and implementation
Added 1 hour ago
Senior Financial Systems Analyst, Governance
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…effectiveness. The role supports audits, security reviews, policy implementation, and governance activities while providing guidance on process design, issue resolution, and control…
Added 1 hour ago
PWES/NMES - Regional Term Educational Assistant 5.50
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Added 1 hour ago
Director, Advisory & Regulatory Affairs - Toronto
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Toronto, ON
Collaborate with the Senior Manager, AML & Regulatory Initiatives to oversee implementation and execution of the enterprise AML/ATF Program across the Wealth Management business line,…

Fire & Flower Inc.

Retail Experience Lead

Winnipeg, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Must be available in the evenings for closing shifts

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Team supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling
Security alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Team Leadership
Inventory
Operations
Conflict Resolution
Data Entry
Security Systems
Training
Onboarding
Product Knowledge
Retail Management
Sales Strategies
Time Management
Organizational Skills
Communication

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