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Added 8 mins ago
BL
Paid Media Acquisition and Growth Specialist
Blanc Labs
Toronto, ON
- Contract
Blanc Labs is a premier partner for global enterprises, leading the way in digitization, automation, and the development of next-generation digital products and services. Our expertise in…
Added 8 mins ago
DC
Quality Systems Specialist
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- Full-time
· Minimum three years of quality assurance or QMS experience in a regulated development or manufacturing environment such as IVDs, clinical or pharmaceuticals.
Added 8 mins ago
IF
Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services
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Montreal, QC · Quebec, QC
- Full-time
Lead the delivery of IT services and solutions based on business needs and the objectives of the Information Technology Vice-Presidency, while meeting quality standards, timelines and…
Added 8 mins ago
Registered Nurse, Casual - Diagnostic Imaging
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Participate in continuing education and lifelong professional development.
Added 8 mins ago
CR
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- Full-time
Take the lead on small jobs such as equipment and software upgrades. Depending on qualifications, experience, and demonstrated abilities, a candidate could be considered for more complex…
Added 8 mins ago
R
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- Full-time
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Added 8 mins ago
T
Data Scientist III
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 mins ago
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Java Developer Lead Analyst - Vice President
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Architect and lead the development of scalable, high-performance applications within Citi's Insight regulatory reporting framework, ensuring alignment with enterprise architecture standards.
Added 8 mins ago
B
Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
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- Full-time
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Added 23 mins ago
JC
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- Full-time
…production while effectively and efficiently overseeing the development and direction of the production team to drive the growth of production, revenue, and the quality of goods produced in…
Added 23 mins ago
JE
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- Full-time
Lead cross-functional PFMEA reviews, Control Plan development, APQP, PPAP, MSA, SPC, and capability studies
Added 23 mins ago
IC
Cloud Operations, Senior Specialist
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Toronto, ON · Interac Corp. Head Office
- Full-time
Lead hands-on AWS operational engineering across Interac’s cloud environments, with responsibility for Terraform-based infrastructure automation, production reliability, observability,…
Added 23 mins ago
PG
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Added 23 mins ago
MI
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- Full-time
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 23 mins ago
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Senior .NET / Full Stack Developer
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Remote, Canada
- Full-time
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We are looking for a Senior Full Stack Developer who works AI-first: someone who uses AI tools and AI-driven development methods as a natural part of how they build software, and who helps…
Added 23 mins ago
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- $120,000 to $150,000 CAD / year
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Added 23 mins ago
AL
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- $120,000 to $140,000 CAD / year
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Added 23 mins ago
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Manager/Director, Management Consulting
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- Full-time
…lasting impact. The successful candidate will originate and lead client engagements, build and develop high-performing teams and help define the service offerings that drive the practice’s…
Added 23 mins ago
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Senior .NET / Full Stack Developer
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Added 23 mins ago
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Added 23 mins ago
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202610-127399 AI/ML Compliance Lead
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Added 23 mins ago
FI
Project Manager - Treasury, Liquidity Cash Management
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Lead project coordination and governance activities, including preparing agendas, facilitating meetings, documenting decisions and minutes, tracking action items, and maintaining project…
Added 23 mins ago
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Added 38 mins ago
Flight Centre - Corporate Benefits Consultant - Toronto, ON
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Participate in team meetings, coaching sessions, supplier training, and professional development activities.
Added 53 mins ago
GC
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…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They act as a knowledge resource to ensure high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Troubleshooting
Time management
Alarm systems
Sales software
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales strategies
Team onboarding
Cash handling
Security systems
Product knowledge
Conflict resolution
Retail sales principles
Inventory presentation
Staff training
Administrative duties
Sales targets
Policy enforcement
Retail industry
Provincial cannabis certification

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