Find work in Canada.

501,830 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
M
Senior I&IT Business Analyst
Metrolinx
Toronto, ON
- Full-time
Investigates organization functions and processes and proposes improvements through automation and making best use of technology to improve effectiveness and customer-service experience
Added 9 mins ago
M
Vice President, Network Operations
Metrolinx
Oakville, ON
- Full-time
…operational accountability for the safe, reliable, efficient, and customer-focused day-to-day operation of the GO Transit network, including rail and bus operations. The role is accountable…
Added 9 mins ago
US
Delivery Driver - Edmonton South
UPS Supply Chain Solutions
Edmonton, AB · CA - EDMONTON SOUTH CENTRE (ABEDO)
- Full-time
…traveling to and from destinations. This position ensures the best customer service through efficiency and…
Added 9 mins ago
Associate Veterinarian - Sunrise Animal Hospital
VetStrategy / Daubigny
Mount Pearl, NL
Our Customer Promise – To deliver world-class veterinary care, locally.
Added 9 mins ago
Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Estevan, SK
Provide superior customer service to meet customer needs
Added 9 mins ago
Manufacturing - Shop Technician Hybrid
Beyond Energy Services & Technology
Blackfalds, AB
Inspect all equipment used and perform preventive maintenance checks and service.
Added 9 mins ago
FOH Management - Events Manager
Northland Properties
Toronto, ON
The number one focus of each member of the management team is to lead a great shift. Leading a great shift
Added 9 mins ago
Digital Product Manager, Member Experience
Canadian Federation of Independent Business
Canada
Reporting to the Vice President, Digital and Delivery, the Digital Product Manager, Member Experience will lead the strategy, roadmap and continuous improvement of CFIB's member-facing…
Added 9 mins ago
OD
Garage Door Installer Helper
Overhead Door
Edmonton, AB
- Full-time
…part of a two-person crew, this position will assist in the service and/or installation of overhead doors while learning on the job from the Lead Technician. This role is a permanent, full…
Added 9 mins ago
LC
Produce Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Halifax, NS
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
Added 9 mins ago
L
Instrumentation Technician
Linde
Thunder Bay, ON
- Full-time
You will travel to remote facilities as needed and respond to after-hours service calls (evenings and weekends) to ensure continuity of plant operations
Added 9 mins ago
JI
Paint Associate
J.D. Irving, Limited
Moncton, NB
- Part-time
Kent Building Supplies is seeking passionate individuals to join our team and provide outstanding customer service! We have openings for Sales Associates across multiple departments within…
Added 9 mins ago
JI
Yard Associate
J.D. Irving, Limited
Moncton, NB
- Part-time
Excellent communication and customer service skills.
Added 9 mins ago
RF
Road Controller
Right Flow Solutions Ltd
Canada
- Contract
The Road Control position is in place to assist with our field service team to engage in active control of public or private roads. They will be in charge of the day to day coordination of…
Added 9 mins ago
GO
Junior Pension Benefits Specialist
Government of Prince Edward Island
Charlottetown, PE
- $73,379 to $90,129 CAD / year
- Full-time
Reporting to the Team Lead, Pension Administration Services & Communication, the Junior Pension Benefit Specialist audits purchase of service calculations, prepares complex pension…
Added 9 mins ago
PJ
General Manager, International Markets (MEA)
Papa Johns
NB · Chiasson Office, NB
- Full-time
Protect and strengthen brand standards across product quality, customer experience, operations, marketing, and service delivery.
Added 9 mins ago
R
Quality Control Supervisor
ROBINSON
Calgary, AB
- Full-time
We know what it means to put the customer first - our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and…
Added 9 mins ago
EC
Mental Health & Addiction Support Worker Casual
EHN Canada
Saskatoon, SK
- Temporary
Flag safety or medical concerns to nursing staff and/or Team Lead as needed.
Added 9 mins ago
CC
Regional Branch Manager
Crossroads C&I
Saint John, NB
- Full-time
Our Branch Managers are given the opportunity to lead and provide exemplary service to customers and their associates alike. By supporting and promoting the company's values, our Branch…
Added 9 mins ago
SD
Front Store Manager
Shoppers Drug Mart
Windsor, ON
- Full-time
…Drug Mart combines professional expertise with personalized service to meet a wide range of health, beauty, and everyday needs. The company’s success is rooted in a commitment to customer…
Added 9 mins ago
UT
Senior Specialist Supply Chain Planning and Optimization-French # 26-27220
US Tech Solutions
Laval, QC
- $29.6 USD / hour
- Contract
Participate in different forums, sometimes ad-hoc, with partners from Regulatory Affairs, Quality, Customer Service, Marketing, Sales, Global Supply Chain and Global Supply Chain IT,…
Added 9 mins ago
GM
Business Operations & Product Development Manager
Global Medical Products Inc.
Burlington, ON
- Full-time
Monitor and support end-to-end operational workflows, including purchasing, supplier coordination, order processing, inventory, logistics, invoicing, and customer service.
Added 9 mins ago
CC
Regional Branch Manager
Crossroads C&I
Dartmouth, NS
- Full-time
Our Branch Managers are given the opportunity to lead and provide exemplary service to customers and their associates alike. By supporting and promoting the company's values, our Branch…
Added 24 mins ago
BL
Paid Media Acquisition and Growth Specialist
Blanc Labs
Toronto, ON
- Contract
…expertise in digital transformation powers businesses to accelerate service delivery, drive customer engagement, and foster…
Added 24 mins ago
RG
Director, FP&A
Regional Group
Ottawa, ON
- Full-time
Lead the enterprise budgeting, forecasting, reforecasting and long-range planning processes across IPP, Land & Housing and Corporate.

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They act as a knowledge resource to ensure high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Troubleshooting
Time management
Alarm systems
Sales software
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales strategies
Team onboarding
Cash handling
Security systems
Product knowledge
Conflict resolution
Retail sales principles
Inventory presentation
Staff training
Administrative duties
Sales targets
Policy enforcement
Retail industry
Provincial cannabis certification

Report this job