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Added 54 mins ago
RG
Helpdesk Level 2
RSG Global
Toronto, ON
- Full-time
…responsible for providing advanced technical and help desk support to end users, including diagnosing and resolving hardware, software, and network issues, particularly related to desktop…
Added 54 mins ago
ZS
PowerBI Developer - Banking/Capital market exp. at Mississauga, ON (Hybrid)
Zodiac Solutions, Inc
Mississauga, ON
- Contract
Write optimized DAX calculations and queries to support complex business requirements.
Added 55 mins ago
Sales - Business Development Manager
The Erb Group
Mississauga, ON
The Business Development Manager is responsible for searching for freight opportunities and providing ongoing support for existing assigned customers. The role also requires the supervision…
Added 1 hour ago
E
Vice President of Technology and Data
Equiton
Burlington, ON
- Full-time
Lead and develop Equiton’s technology team, including internal development, data and reporting, and desktop support.
Added 2 hours ago
IG
Servicing Analyst
Insight Global
Toronto, ON
- $24 to $26 CAD / hour
- Contract
…Servicing Analyst will provide loan servicing and monitoring support for corporate and commercial lending portfolios, ensuring all activities comply with credit agreements, policies, and…
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
Manual dexterity required to use desktop computer and peripherals.
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Manual dexterity required to use desktop computer and peripherals.
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Winnipeg, MB
Manual dexterity required to use desktop computer and peripherals.
Added 2 hours ago
TT
Quality Assurance Manager
Titan Trailers
Tillsonburg, ON
- Full-time
Support new product development and continuous improvement by integrating quality control tools (e.g. Lean, Six Sigma, etc.) into processes.
Added 4 hours ago
E
Développeur(euse) logiciel senior / Senior Software Developer
Eaton
Brossard, QC
- Full-time
Added 9 hours ago
CO
IT Technician I (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
The City of Dawson Creek invites applications for a full-time IT Technician I to provide end-user support and operational assistance for the City's information technology services. The…
Added 9 hours ago
EI
Lab Technician
Ecolab Inc.
Calgary, AB
- Full-time
CoolIT, An Ecolab Company, the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers is seeking a full time Mechanical Laboratory…
Added 13 hours ago
LI
Senior UX Designer
Lotus IT Solutions
Toronto, ON
- Contract
…blueprinting through to prototyping, specification, and implementation…
Added 13 hours ago
I
Services Technician
Insight
Toronto, ON
- Full-time
· Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
Added 14 hours ago
IC
Service Designer
Infotek Consulting Inc.
Toronto, ON
- $80 to $95 CAD / hour
- Contract
…needs and research findings into practical design solutions, support implementation, and contribute to the continuous improvement of enterprise design systems and service…
Added 15 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Collaborate with regional Service Delivery, global Service Desk, Desktop, Application, Infrastructure, Security and business support teams.
Added 15 hours ago
RB
Administrative Assistant
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 15 hours ago
E
Developer (Production Engineering and AI Platform)
Elumai
Remote, Canada
- Full-time
- Remote
Stability, performance and polish of the learner interface on desktop and mobile, including accessibility.
Added 16 hours ago
M
Senior Accounting Technician, ease Cloud Accounting Services
MNP
Prince George, BC
- Full-time
Provide support and training to junior bookkeeping team members
Added 16 hours ago
AS
Journeyman - DDC
Abbotsford School District
Abbotsford, BC
- Full-time
…responsible for functions which involve providing technical support and training to other trades and district staff. This position is responsible for the repair, maintenance, inspection and…
Added 16 hours ago
C
Hourly AV Specialist - TRR Granville
Cineplex
Vancouver, BC
- Part-time
Provide technical support to a variety of entertainment offerings including music, comedy, screenings, interactive events, onstage conversations, corporate events and personal celebrations.
Added 16 hours ago
S
IT Support Analyst
Specsavers
Mississauga, ON
- Full-time
Provide desktop and end-user support at the Mississauga location and remotely across Canada
Added 16 hours ago
D
Principal Software Engineer, Docker Hardened Images
Docker
Remote, Canada
- Full-time
- Remote
…applications across our suite of products including Docker Desktop, Docker Hub, and Docker…
Added 17 hours ago
SJ
Purchasing Buyer, HMMS Purchasing
St. Joseph's Health Care London
London, ON
- Contract
Added 17 hours ago
BM
Manager, IT On Site Support
Baker McKenzie
Toronto, ON
- $81,000 to $90,700 CAD / year
7+ years of experience in Information Technology, Desktop Support, End User Computing, or a related field.

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They act as a knowledge resource to ensure high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Troubleshooting
Time management
Alarm systems
Sales software
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales strategies
Team onboarding
Cash handling
Security systems
Product knowledge
Conflict resolution
Retail sales principles
Inventory presentation
Staff training
Administrative duties
Sales targets
Policy enforcement
Retail industry
Provincial cannabis certification

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