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Added 12 mins ago
A
Sales Associate
Ardene
St. Catharines, ON
- $17.95 CAD / hour
- Part-time
Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not…
Added 12 mins ago
BG
Outside Parts & Service Representative - Heavy Equipment - Material Handling (Barrie)
Brandt Group of Companies
Oro, ON
- Full-time
This is an outside sales position responsible for promoting and selling Material Handling parts and service, as well as providing after sales support to new and existing customers.
Added 12 mins ago
BG
Parts Person - Heavy Equipment - Construction & Forestry (Barrie)
Brandt Group of Companies
Oro, ON
- Full-time
Accurately and completely document and report all shipping, receiving, inventory, and stock information
Added 12 mins ago
PP
Clinic Manager
People Prodigy Recruitment
Port Alberni, BC
- $75,000 to $80,000 CAD / year
- Full-time
Vendor and supplier management - medical and office supplies, equipment, inventory, and service contracts
Added 12 mins ago
B
Cleaning Supervisor
BGIS
Medicine Hat, AB
- Full-time
Manage and oversee Site Cleaner providing direction and support to ensure that the Cleaners are delivering cleaning services to the facility per the client’s MSA SOW and BGIS processes and…
Added 12 mins ago
Product Program Manager
3c30b0a7-6133-47e7-9a51-927af0ea3b91
Montreal, QC
…and through acquisition. We are hiring a Product Manager to support our corporate Product Development department which works in partnership with our portfolio…
Added 12 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Sherwood Park, AB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
W
(CAN) Overnight Associate - Part Time
Walmart
Chatham-Kent, ON
- Part-time
Added 12 mins ago
W
(CAN) Stockperson/Cartpusher ** PartTime Store standard**
Walmart
Vaughan, ON
- Part-time
…as required, and follow Company policies and procedures to support a clean, safe…
Added 12 mins ago
W
(CAN) Produce Stocker
Walmart
Estevan, SK
- Full-time
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Added 12 mins ago
W
(CAN) Customer Service Desk Associate
Walmart
Regina, SK
- Part-time
Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
Added 12 mins ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Collingwood, ON
…including merchandising, cleanliness standards, receiving, and inventory…
Added 12 mins ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Milton, ON
…including merchandising, cleanliness standards, receiving, and inventory…
Added 12 mins ago
FOH Keyholder
Fire & Flower Inc.
Victoria, BC
Added 28 mins ago
1
Production & Logistics Associate
14406329-db1a-417d-bf79-ab24094c6a7a
Cambridge, ON
- $20 to $21 CAD / hour
- Contract
…have the opportunity to gain experience across production, inventory, shipping, receiving, and material…
Added 28 mins ago
D
Practice Manager - Etobicoke
dentalcorp
Toronto, ON · West Mall Dental Group
- Full-time
Support recruitment efforts to interview dental professionals and assess for best fit
Added 32 mins ago
CD
Warehouse Manager
Charlottetown Discounters
Charlottetown, PE
- Full-time
Keep an eye on inventory levels and make sure everything is where it should be
Added 42 mins ago
R
Keyholder (Part time) - RW&CO
RW&CO
AB · Edmonton, AB
- Part-time
As a Key Holder, you will support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You bring energy, style expertise, and a…
Added 42 mins ago
WC
(CAN) Préposé au déchargement -FR
Walmart Canada
Shawinigan, QC
- Full-time
Labels and places overstock merchandise in designated areas to support efficient inventory management.
Added 42 mins ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 42 mins ago
SH
Manager Diagnostic Services
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Facilitate an environment, which fosters change through effective role modelling, support and delegation.
Added 42 mins ago
SH
Diagnostic Imaging Assistant
Shared Health-Soins Communs
Selkirk, MB
- Full-time
Under the direction of the Supervisor Diagnostic Support Services and the Diagnostic Imaging technical staff, performs a variety of Diagnostic Imaging support functions including, but not…
Added 42 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Prepare and publish monthly P&L’s for all levels of the CSM organization including the Regional Service Level; provide financial support to all GM’s, Directors, and Cost Centres owners
Added 42 mins ago
L
Educator | Rideau Centre
lululemon
Ottawa, ON
- Full-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…
Added 42 mins ago
L
Educator | Promenades St-Bruno | Temps-Partiel
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They act as a knowledge resource to ensure high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Troubleshooting
Time management
Alarm systems
Sales software
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales strategies
Team onboarding
Cash handling
Security systems
Product knowledge
Conflict resolution
Retail sales principles
Inventory presentation
Staff training
Administrative duties
Sales targets
Policy enforcement
Retail industry
Provincial cannabis certification

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