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Added 12 mins ago
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Nurse Educator Clinical Prevention Services
Sanya’k̓ula
Vancouver, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 12 mins ago
GE
MHSW Depot Technician
GFL Environmental Inc.
Hamilton, ON
- Full-time
Report to and receive authorization from the HHW Depot Manager
Added 12 mins ago
SW
Director, Advisory & Regulatory Affairs
Scotia Wealth Management
Toronto, ON
- Full-time
You will create an environment that supports effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls. This includes…
Added 12 mins ago
SI
Site Manager
Shannex Incorporated
Brookfield, NS
- Full-time
Reporting to the Regional Director of Operations, as part of a professional clinical Team, the Site Manager will plan, administer and evaluate the resident care programs in the facility,…
Added 12 mins ago
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Department Manager
RONA
Boucherville, QC
- Full-time
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Added 13 mins ago
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Relief Pharmacist
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Waterloo, ON
- Full-time
The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 13 mins ago
Recruiter (Vancouver)
Pacific Coastal Airlines
Richmond, BC
Pacific Coastal Airlines is seeking a dedicated and proactive Recruiter to join our Employee Services – Recruitment team. This is a permanent full-time position based at our head office in…
Added 13 mins ago
Senior Program Leader - Gyms & Seniors (West Region)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Responsible for community space during program hours, inclusive of reporting deficiencies to manager and securing space once program is complete.
Added 13 mins ago
Lead, Cyber Security
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Calgary, AB
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
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Toronto, ON
delivering effective risk management controls, high-quality trade support, and reliable settlement services.
Added 13 mins ago
Director, Client Enablement
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Toronto, ON
…professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially…
Added 13 mins ago
System Architect - Krembil Centre for Neuroinformatics
CAMH
Toronto, ON
Reporting to the KCNI Operations Manager, the full-time, contract (12 months) Solution Architect leads the cloud and solution architecture for the IYS data platform. Built on Google Cloud…
Added 13 mins ago
Banquet Server (Server) - Coast Tsawwassen Inn
Century Group
Delta, BC
Reporting to the Catering & Convention Manager, the Banquet Server is responsible for providing superior customer service and upholding Coast Hotel’s quality standards in the hotels food…
Added 13 mins ago
VC
Senior Sales Manager, Working Capital (Toronto)
Vault Credit Corporation
Toronto, ON
- Full-time
Added 13 mins ago
DI
Manager, Lifecycle Marketing and Personalization
Definity Insurance Company
Toronto, ON
- Full-time
Reporting to the AVP, Digital Marketing & Operations, the Manager, Lifecycle Marketing & Personalization is responsible for developing and executing B2B lifecycle marketing strategies that…
Added 13 mins ago
OC
Liquor Store Associate - FT (Clearbrook)
Otter Co-op
Abbotsford, BC
- $18.25 to $21.15 CAD / hour
- Part-time
Reporting to the Liquor Store Manager, responsibilities for this position include the following:
Added 13 mins ago
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Customer Experience Guide - Seasonal
Patagonia
Kelowna, BC
- $20.4 to $22.4 CAD / hour
- Part-time
Operations: You will answer phones, work events, support front of house and back of house operations and inventory flow, and support in store repairs while successfully communicating with…
Added 13 mins ago
T
Tangerine Advisor - Bilingual (French/English) - Tangerine
Tangerine
Toronto, ON
- Full-time
…inquiries via the inbound phone channel (Investments/Deposit) and E-services when needed. They will report directly to the Manager of Tangerine…
Added 13 mins ago
FS
Human Resources Manager
Fresh Start Foods Canada Ltd.
Milton, ON
- Full-time
The HR Manager supports the Human Resources function supporting the local business needs and leadership while managing day-to-day Human Resource services. Coordinates best practices in…
Added 13 mins ago
PC
Project Controls Manager
PCL Construction
AB · Edmonton, AB
- Full-time
As a Project Controls Manager for PCL Industrial Management Inc. in Edmonton, Alberta (Ind Mgmt), you'll have the opportunity to contribute to our team by providing overall leadership for…
Added 27 mins ago
VI
Airside Coordinator
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Richmond, BC · Airside Operations Building, CA-BC
- Full-time
Reporting to the Manager, Airside Operations Delivery, the Airside Coordinator plays a key role in maintaining the safe, secure, and efficient operation of YVR's airfield. This dynamic…
Added 27 mins ago
RI
Quality Assurance Manager
Richardson International
Barrhead, AB
- Full-time
Richardson Oilseed is one of Canada’s oldest and largest fully-integrated oilseed processing and packaging operations with three facilities across Canada. In addition to producing bulk…
Added 27 mins ago
TE
Account Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $70,000 to $80,000 CAD / year
Triple Eight Transport Inc. is seeking a proactive, customer-focused Account Manager to manage and strengthen relationships with existing customers while ensuring seamless service delivery…
Added 27 mins ago
PV
Keyholder
Pet Valu
Edson, AB
- Part-time
…time with our customers. They recommend the best products and services to create the healthiest, most playful life for all pets. They share accountability to drive profit to fuel our growth…
Added 27 mins ago
UF
Program Manager (RECE)
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director of Childcare Programs, the Program Manager will provide operational, pedagogical, and people leadership across multiple child care locations. This role requires a…

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They act as a knowledge resource to ensure high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Troubleshooting
Time management
Alarm systems
Sales software
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales strategies
Team onboarding
Cash handling
Security systems
Product knowledge
Conflict resolution
Retail sales principles
Inventory presentation
Staff training
Administrative duties
Sales targets
Policy enforcement
Retail industry
Provincial cannabis certification

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