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Added 5 mins ago
P
Community Manager
Parkbridge
Medicine Hat, AB
- Full-time
Provide guidance and support to maintenance staff and leasing agents when needed.
Added 6 mins ago
MS
Senior Mission Design Authority
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Support contracts, and subcontracts staff in monitoring performance of subcontractors.
Added 6 mins ago
SH
Registered Practical Nurse - Integrated Stroke Unit (ISU)
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
…procedures of Southlake Health. The RPN works collaboratively as a member of the health care team. All nurses commit to lifelong…
Added 6 mins ago
SH
Nurse Clinician - Outpatient Adult Mental Health
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
…a consultative one and is intended to collaborate with and support staff in non mental health areas of the hospital in their care and treatment of patients with behavioural and/or…
Added 21 mins ago
MD
Supervisor, Family Health Benefit Policy and Programs - Human Services Supervisor 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position manages staff whose work spans grants and contracts, policy development, program design, and community/member engagement as it relates to family health programming, and…
Added 21 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a key member of the Human Resources team, you will provide operational leadership, technical expertise, and support to scheduling staff, managers, and directors across the Hospital. You…
Added 21 mins ago
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EHS Specialist (Burnaby, BC – Hybrid)
LifeLabs
Burnaby, BC
- $68,126 to $86,861 CAD / year
As a member of the Health & Safety team, you will drive health and safety initiatives and new technologies by working with stakeholders to collect and analyze health and safety data;…
Added 21 mins ago
CM
Case Manager - COAST (80-26)
Canadian Mental Health Association
Bracebridge, ON
- Full-time
Purpose of the Position: The Community Outreach and Support Team (COAST) provides intensive case management and assertive community treatment for people with serious mental illness. The…
Added 21 mins ago
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personal banker
TD
Kingston, ON
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 36 mins ago
Program Manager
Long View Systems
Calgary, AB
…At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our…
Added 50 mins ago
OE
Production Engineer - Light Oil
Obsidian Energy Ltd.
Calgary, AB
- Full-time
Provide engineering support to field staff to minimize downtime and optimize well production
Added 50 mins ago
RM
Outreach Worker
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
The Outreach Worker will function as a member of the Mental Health Interdisciplinary Team and as such will be involved with cases of a complex clinical nature. Working under the supervision…
Added 50 mins ago
NT
Maintenance Craftsperson (Electrician)
NHS Tayside
Angus, ON
- Full-time
If you are a current member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside.
Added 50 mins ago
SS
Guest Attendant- Permanent Full Time 3:00pm to 11:00pm
Sienna Senior Living
Keswick, ON
- Full-time
You will be a welcomed member of the Retirement team at Cedarvale, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Guest Attendant,…
Added 50 mins ago
SS
Registered Practical Nurse - Permanent Part Time Evenings - 30hrs
Sienna Senior Living
Bradford West Gwillimbury, ON · Bradford, ON
- Part-time
…meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional…
Added 50 mins ago
VC
Registered Nurse (RN) - NSWOC - Full-time
VON Canada (Ontario)
Chatham-Kent, ON · Chatham, Ontario
- $47.51 to $51.51 CAD / hour
- Full-time
VON is a leading healthcare organization dedicated to providing exceptional care and support to our clients. We offer role autonomy and a collaborative environment where each team member…
Added 50 mins ago
GT
Franchisee In Training (Canada)
Giant Tiger
Ottawa, ON
- Full-time
…communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers see on the…
Added 50 mins ago
TH
Patient Flow Coordinator (Temporary Full-Time)
Trillium Health Partners
Mississauga, ON
- Full-time
…program by providing cross-site operational leadership and support to proactively facilitate flow and patient transfers within Mental Health, with a particular focus on reducing ED length…
Added 1 hour ago
AR
Waitstaff
Atria Retirement Canada - Court at Rushdale
Hamilton, ON · ON-Hamilton
- Part-time
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Added 1 hour ago
KP
Community Association Manager - New Project Development
Keystone Pacific Property Management
ON · Ontario, Canada
- Full-time
As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Winnipeg, MB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 hour ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Full-time
Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as…
Added 1 hour ago
TS
Development Manager
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Effectively liaises with consultants, municipal staff, politicians, neighbours, and other external stakeholders in obtaining planning approvals that meet or exceed company objectives,…

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They act as a knowledge resource to ensure high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Troubleshooting
Time management
Alarm systems
Sales software
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales strategies
Team onboarding
Cash handling
Security systems
Product knowledge
Conflict resolution
Retail sales principles
Inventory presentation
Staff training
Administrative duties
Sales targets
Policy enforcement
Retail industry
Provincial cannabis certification

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