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Added 7 mins ago
IF
Security Analyst II – Azure AD
Intact FC
Vancouver, BC · Mississauga, ON · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
In this role, you will be the Azure AD lead, working closely with various business partners and the IAM team to integrate and evolve Azure AD as the organization’s identity provider.
Added 7 mins ago
E
Contrôleur·euse financier·ère │ Financial Controller
Evvo
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
Added 7 mins ago
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Senior Procurement Analyst (Onsite)
RTX
Ottawa, ON
- Full-time
We are currently hiring a Senior Procurement Analyst for the Missions systems Procurement team in Ottawa - CA
Added 7 mins ago
SS
Dietary Aide Temporary Part Time Evenings (4pm-8pm)
Sienna Senior Living
Toronto, ON
- Part-time
…with both your coworkers and the residents you support. Join a team that prioritizes getting to know each resident by their life stories, not just by their names. It's not only achievable;…
Added 7 mins ago
Commercial Building Shift Supervisor
GardaWorld
Calgary, AB
Your strength in supervision lies in your ability to mobilize a team, build trust, and encourage collaboration. If you know how to rally people around common goals, this position is for you.
Added 7 mins ago
Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
Lead, mentor, and develop a high-performing team of technology professionals across development, support, integration, and delivery functions.
Added 7 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Paradise, NL
- Full-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 7 mins ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Thunder Bay, ON
- Full-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 7 mins ago
LC
PC Express Department Manager
Loblaw Companies Limited
Winnipeg, MB
- Full-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 7 mins ago
Licensed Practical Nurse-Infirmier.ère auxiliaire autorisé.e
Winnipeg Regional Health Authority
MB · St. Pierre-Jolys, MB
Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Join a region that offers a lifestyle like no other – a safe, peaceful, beautiful, fulfilling life for you…
Added 7 mins ago
Service Analyst
Government of Alberta
AB
…position is a key support to the Director, branch leaders, Product Team Lead, and AI Factory through the lifecycle of the design and delivery of a service or…
Added 7 mins ago
KS
Finance Manager - Contract (Maternity Leave Cover)
Keywords Studios
Remote, Canada
- Remote
…Reporting to the Director of Accounting, you will directly lead a team of up to two to ensure that all legal entities remain fully compliant with statutory requirements while delivering…
Added 7 mins ago
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Product Quality Owner - Payments
Flinks
Remote, Canada
- Full-time
- Remote
The Payments team builds the products that move money on the Flinks platform: EFT, Interac and Guaranteed EFT, which gives end users faster access to their funds. We work with banks, credit…
Added 7 mins ago
SP
Google Ads Media Buyer / Growth Strategist (Remote)
Sweat Pants Agency
Remote, Canada
- Remote
…page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and…
Added 7 mins ago
AE
Offline - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store. Your…
Added 7 mins ago
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Communications Manager, Equinix Foundation
Equinix
Toronto, ON
- Full-time
…shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best…
Added 7 mins ago
S
Senior Mechanical Engineer - Team Lead
Stantec
Edmonton, AB
- Full-time
…leadership capabilities, and extensive industry experience to lead the mechanical engineering team and deliver projects of varying scales and complexity. You will serve as both a technical…
Added 7 mins ago
MI
Education & Training Lead
Mondelēz International
Toronto, ON · Plant - Scarborough, Canada
- Full-time
…exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the…
Added 7 mins ago
House Cleaner
Vail Resorts
Whistler, BC
…first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates…
Added 7 mins ago
Co-op Assistant Coordinator, Cost Controls
Aecon
Toronto, ON
Integrity. We lead by example, with humility and courage.
Added 7 mins ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- Other
Reporting to the Team Lead, you will be responsible for the daily operations, including the start up and shut down of the weighscale, data processing equipment, cash handling and balancing.
Added 7 mins ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- $31.89 to $35.87 CAD / hour
- Other
Reporting to the Team Lead, you will be responsible for the daily operations, including the start up and shut down of the weighscale, data processing equipment, cash handling and balancing.
Added 7 mins ago
CO
Delivery Driver
Culligan of Canada
South Glengarry, ON
- $22 CAD / hour
- Full-time
Culligan Water is currently seeking a Route Driver to join our team. The Route Driver performs deliveries along a specific route and handles invoicing and collections. Additionally, drivers…
Added 7 mins ago
JR
Sr. Retail Store Manager
JRoss Retail Recruiters
Canmore, AB
- $80,000 to $84,000 CAD / year
- Full-time
…expansion, they are seeking an experienced Retail Store Manager to lead a flagship location in…
Added 7 mins ago
J&
Team Leader
JACK & JONES
Toronto, ON
- Part-time
Lead and inspire a team to create an energetic and positive shopping experience.

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They act as a knowledge resource to ensure high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Troubleshooting
Time management
Alarm systems
Sales software
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales strategies
Team onboarding
Cash handling
Security systems
Product knowledge
Conflict resolution
Retail sales principles
Inventory presentation
Staff training
Administrative duties
Sales targets
Policy enforcement
Retail industry
Provincial cannabis certification

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