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Added 14 mins ago
R
Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
…vous serez responsable de fournir un soutien technique aux opérations et exécuter des activités d'ingénierie de fabrication pour développer, maintenir et améliorer continuellement les…
Added 14 mins ago
NW
Customer Service Lead
NOBL Wheels
Cumberland, BC
- Full-time
We are seeking a Customer Service Lead with strong operational execution, people-first leadership, and a modern systems mindset. You will guide our customer service function by supervising…
Added 14 mins ago
Regional Support Manager - Western Canada
Hollywood Bowl Group
Calgary, AB
Are you a strong leader with a passion for operational excellence and team development?
Added 14 mins ago
General Manager
Hollywood Bowl Group
Toronto, ON
Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our guests and keeps them coming back for more.
Added 14 mins ago
General Manager
Hollywood Bowl Group
Waterloo, ON
Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our guests and keeps them coming back for more.
Added 29 mins ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
Fraser Health
Surrey, BC
- Full-time
…transformation and implementation of the M* Expanse system. The Lead has a fundamental clinical lead role in the success of this complex, organization-wide clinical transformation…
Added 29 mins ago
TW
Director, Dealer Finance Operations
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a strategic, execution-focused leader to come on board as our Director, Dealer Finance Operations in Regina, Saskatchewan. You will work closely with the Vice President,…
Added 29 mins ago
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Team Lead or Manager, Core Banking Integration
Thrive Wealth Management
Regina, SK
- Full-time
…Synergy) core banking experience to come on board as our temporary Team Lead or Manager, Core Banking Integration, for up to a 12-month…
Added 29 mins ago
CC
Executive Chef, Culinary Strategy & Member Solutions
Compass Canada
ON · Mississauga, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 29 mins ago
CC
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Canada
Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 29 mins ago
CC
Director, Business Development - Corporate Business & Industry Hospitality
Compass Canada
Calgary, AB · Vancouver, BC
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 29 mins ago
CC
Director of Business Development, Sports and Entertainment
Compass Canada
Mississauga, ON · Toronto, ON · ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 29 mins ago
CC
Director, Operational Excellence & Process Engineering
Compass Canada
ON · Mississauga, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 29 mins ago
CC
Manager, Talent Development
Compass Canada
ON · Mississauga, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 29 mins ago
CC
Regional Retail Marketing Manager
Compass Canada
Toronto, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 29 mins ago
CC
Treasury Manager - Corporate
Compass Canada
London, ON
- Full-time
Compass Group Canada is looking for a Corporate Treasury Manager to lead the day-to-day delivery, control and continuous improvement of corporate treasury operations. This role is ideal for…
Added 29 mins ago
CC
OHS Specialist
Compass Canada
ON · MISSISSAUGA, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 29 mins ago
CC
Director, Strategic Alliance Group
Compass Canada
Toronto, ON · Montreal, QC
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 29 mins ago
CC
Senior Sector Controller
Compass Canada
London, ON
- Full-time
Lead and support a team of Sector Controller and Senior District Accountants
Added 29 mins ago
CC
Business Analyst, Workforce Strategy
Compass Canada
ON · MISSISSAUGA, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 29 mins ago
CC
Regional Operations Controller
Compass Canada
ON · Mississauga, ON
- Full-time
Recruit, select, hire and on-board the best talent; lead, coach, motivate and retain a team of high performing employees that are capable of delivering results by owning, explaining,…
Added 29 mins ago
CC
Director, Operations Accounting
Compass Canada
London, ON
- Full-time
Lead, coach, and develop a team of Sector Controllers, Controllers, and Accountants across multiple business sectors
Added 44 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 1 hour ago
M
Privacy Counsel and Data Protection Officer
Mecka.ai
Richmond Hill, ON
- $150,000 to $180,000 USD / year
- Full-time
…protection obligations, monitor compliance, and act as the lead point of contact for data subjects and supervisory authorities globally. You will have direct access to senior management,…
Added 1 hour ago
A
Third Key Holder
Ardene
Winnipeg, MB
- Part-time
…collaborates with management to ensure efficient store and stockroom operations. In the absence of team leaders, the Third Key Holder is responsible for all store…

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They act as a knowledge resource to ensure high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Troubleshooting
Time management
Alarm systems
Sales software
Data entry
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales strategies
Team onboarding
Cash handling
Security systems
Product knowledge
Conflict resolution
Retail sales principles
Inventory presentation
Staff training
Administrative duties
Sales targets
Policy enforcement
Retail industry
Provincial cannabis certification

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