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Added 11 mins ago
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Senior IT Audit Manager
BMO
Toronto, ON · FCP
- Full-time
Executes audits in full recognition of the risks of the group that encompass the inherent risks, control risks and internal/external environment and regulatory risks. This may encompass…
Added 11 mins ago
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Service Centre Manager - Speedy Glass
Belron
Mount Pearl, NL · St. John's, NL · Speedy - Mount Pearl
- Full-time
Being the face of your Service Centre by ensuring all customers are met with the care they deserve (90% of your time will be spent customer-facing).
Added 11 mins ago
Senior Operations Associate, 12-month contract
The Canada Life Assurance Company
London, ON
This is a temporary full-time position for a 12-month contract.
Added 11 mins ago
MH
Sales Administration Specialist
Mattamy Homes
Toronto, ON · GTA, ON
- Full-time
2+ years experience in customer service, sales administration, or an administrative support role within a fast‑paced, customer‑facing environment.
Added 11 mins ago
AE
AE - Store Team Leader (Store Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are…
Added 11 mins ago
GP
Staff Product Manager, Professional Experience
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
…storytellers, and stewards of the business: we stay deeply connected to customer needs and delivery realities, we clarify and communicate the value of what we’re building, and we take…
Added 11 mins ago
Sales Representative
ASSA ABLOY
Canada
…Merchandising Specialists will report directly to the Merchandising Manager within an already established territory. They will model the ASSA ABLOY values and behaviors to achieve service…
Added 11 mins ago
CG
People Business Partner
Credit Genie
Toronto, ON
- $140,000 to $170,000 USD / year
- Full-time
…to cash, and building credit. Our goal is to empower every customer to achieve long-term financial…
Added 11 mins ago
DG
Cleaning Supervisor
Dexterra Group
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
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Meat Assistant Department Manager - Full Time
Longo's
Mississauga, ON
- Full-time
We are looking for a Meat Assistant Department Manager - Full Time who is passionate about food and enjoy working in a fast paced, team environment!
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Pavilion Concierge & Facilities Coordinator
Marcon
Coquitlam, BC
- Full-time
…welcoming and well maintained. Reporting to the Regional Property Manager, you will be the first point of contact for visitors and service providers, working closely with property…
Added 11 mins ago
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Retail Floor Team Member - Langley (Part-Time)
Talize
Langley (District), BC · Langley, BC
- Part-time
The Role - Create great experiences, one customer at a time
Added 11 mins ago
MT
Quality Manager
MT Talent Solutions Inc.
Richmond Hill, ON
- Full-time
We are proud to partner with our client who has produced quality products for over 60 years as they add a new Quality Manager to their team. This is a straight day shift (Monday to Friday)…
Added 11 mins ago
L
Grocery Assistant Department Manager - Full Time
Longo's
Woodbridge, ON
- Full-time
We are looking for a Grocery Assistant Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!
Added 11 mins ago
L
Meat Assistant Department Manager - Full Time
Longo's
Woodbridge, ON
- Full-time
We are looking for a Meat Assistant Department Manager - Full Time who is passionate about food and enjoy working in a fast paced, team environment!
Added 11 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for a full-time, permanent Senior Manager to lead our small business practice in Winnipeg, Manitoba. This role suits an experienced small business practitioner who knows…
Added 27 mins ago
BP
Experienced Front of House Manager - BP Seton
Boston Pizza
Calgary, AB
- Full-time
Boston Pizza Seton is in an up and coming area, busy location and we’re looking for a hands-on, floor-focused Full Time Manager to grow with us.
Added 27 mins ago
BP
Experienced Front of House Manager - BP Shawnessy
Boston Pizza
Calgary, AB
- Full-time
Boston Pizza Shawnessy is a busy location and we’re looking for a hands-on, floor-focused Full Time Manager to grow with us.
Added 27 mins ago
WM
Sales Associate Full Time - Fairview Mall
Wow! Mobile Boutique
Toronto, ON
- Full-time
…in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our…
Added 27 mins ago
WM
Sales Associate Full Time - Erin Mills Town Centre
Wow! Mobile Boutique
Mississauga, ON
- Full-time
…in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our…
Added 27 mins ago
SE
Superintendent, Parts (12-month)
SMS Equipment Inc.
Elkford, BC
- Full-time
…administration functions in Elkford. Reporting to the Operations Manager, this role ensures daily parts activities are completed safely and productively while supporting customer service,…
Added 27 mins ago
CC
Retail Sales Associate
Canna Cabana
Saskatoon, SK
- Part-time
Experience in sales and customer service preferred.
Added 27 mins ago
CC
Retail Shift Leader
Canna Cabana
Ottawa, ON · Kanata, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 27 mins ago
AT
Transportation Coordinator
Arrow Transportation Systems Inc.
Chilliwack, BC
- Full-time
Under the direction of the Division Manager and Operations Supervisor, the Transportation Coordinator’s primary role is to coordinate and oversee the routing and scheduling of our daily…
Added 27 mins ago
SC
Starbucks Supervisor (83456003)
Sodexo Canada Ltd
Abbotsford, BC
- Full-time
Full time position with benefits after probation

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Product knowledge
Team leadership
Data entry
Troubleshooting
Compliance
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge

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