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Added 9 mins ago
AF
Financial Service Representative - LendDirect Office 1677
Attain Finance
Toronto, ON · Scarborough, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 9 mins ago
D
Catering Sous Chef
Dexterra
Mississauga, ON
- Up to $25 CAD / hour
- Full-time
Maintain clear lines of communication and understanding between all parties including the Executive Chef, District Manager, and staff (Company staff and temporary staff)
Added 9 mins ago
D
Sous Chef with Baker Experience
Dexterra
Mississauga, ON
- $25 to $28 CAD / hour
- Full-time
Maintain clear lines of communication and understanding between all parties including the Executive Chef, District Manager, and staff (Company staff and temporary staff)
Added 9 mins ago
W
(CAN) Pharmacy Manager
Walmart
Antigonish, NS
- Full-time
The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see that the Pharmacy…
Added 54 mins ago
WM
Responsable régional de la formation - Quebec
Wow! Mobile Boutique
Montreal, QC
- Full-time
Des déplacements réguliers à travers le Québec sont requis selon les priorités du district.
Added 1 hour ago
DR
District Manager
Dawn Recruiting Agency
Ottawa, ON
- $80,000 to $100,000 CAD / year
- Full-time
We have an exciting opportunity for a District Manager to lead our client’s Ottawa operations. Our client is a General Contractor and Construction Management services company with a diverse…
Added 9 hours ago
G
Quality Manager
Ganotec
Toronto, ON
- Full-time
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 10 hours ago
FOH Keyholder
Fire & Flower Inc.
Victoria, BC
…flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba,…
Added 10 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
Added 10 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
Added 11 hours ago
MN
Regional Manager
Mosaic North America
AB · Edmonton, AB
- Full-time
The Regional Manager will lead and develop a high-performing team of District Managers across the assigned region, ensuring strong program execution, exceptional client service, and…
Added 12 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
Added 13 hours ago
JH
Assistant District Manager
Jackson Hewitt Tax Service Inc.
Vancouver, BC
- Full-time
This role is ideal for someone who enjoys coaching teams, building relationships, recruiting talent, improving operations, and creating exceptional client experiences. You'll work closely…
Added 15 hours ago
TT
Project Engineer (Laval)
Trane Technologies
Longueuil, QC
- Full-time
…requirements. Works directly on the project team to assist the Project…
Added 15 hours ago
TT
Project Engineer (Laval)
Trane Technologies
Laval, QC
- Full-time
…requirements. Works directly on the project team to assist the Project…
Added 15 hours ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Burnaby, BC
- $21.36 to $23.98 CAD / hour
- Other
The TECH Retail Merchandising Manager is responsible for developing sales through the presentation and merchandising of the TECH area. As a merchant leader, they must have a good…
Added 15 hours ago
WC
General Merchandise Assistant Manager
Walmart Canada
Drayton Valley, AB
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 15 hours ago
SQ
Partenaire, Développement des Affaires
Sunlife Québec
Quebec, QC
- Full-time
…avons un poste à vous proposer. Joignez-vous à l’équipe de district de la Sun Life et ayez une incidence positive pour la clientèle et les conseillers et…
Added 16 hours ago
CC
Manager, Premium Services (Rogers Place)
Compass Canada
Edmonton, AB
- Full-time
Job Summary: The Manager, Premium Services oversees the day-to-day food and beverage operations of a designated areas, including in-seat services, premium club locations and a buffet…
Added 17 hours ago
NF
District Sales Manager- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
As a District Sales Manager at Neo Financial, you will be a pivotal leader responsible for the profitability and success of a designated district, encompassing up to six mall locations. You…
Added 17 hours ago
TT
Project Engineer (Laval)
trane technologies
Laval, QC · Longueuil, QC
- Full-time
…requirements. Works directly on the project team to assist the Project…
Added 17 hours ago
L
District Manager – Northern Alberta and Saskatchewan
Linde
AB · Edmonton, AB
- Full-time
The District Manager will oversee operations of multiple stores within a geographical region. Critical activities include resource recruitment, hiring, allocation, and performance…
Added 17 hours ago
Accounting Technician
LawZero
Montreal, QC
Reporting to the Finance Manager, you will contribute to the smooth running of day-to-day operations in Canada and internationally. You will ensure data accuracy, transaction compliance,…
Added 17 hours ago
GF
District Sales Manager
Gordon Food Service
Winnipeg, MB
- Full-time
Provides development opportunities for the District Sales Rep (DSR). Oversees and provides direction to enhance relationships and growth opportunities with customers. Reports, analyzes and…
Added 18 hours ago
GF
District Sales Manager
Gordon Food Service - Canada
Winnipeg, MB
- Full-time
Provides development opportunities for the District Sales Rep (DSR). Oversees and provides direction to enhance relationships and growth opportunities with customers. Reports, analyzes and…

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Product knowledge
Team leadership
Data entry
Troubleshooting
Compliance
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge

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