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Added 8 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
Reporting into the Recruitment Operations Manager, Recruitment Operations Executive, Program
Added 8 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Evening
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
Rig Manager - Drilling
Western Energy Services Corp.
Leduc, AB
Western operates contract drilling services across Canada and maintains a United States presence through Stoneham Drilling. Within Canada, Western also provides well servicing and…
Added 8 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Ancaster, ON
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 8 mins ago
W
(CAN) Health and Beauty Team Associate
Walmart
Truro, NS
- Part-time
To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
Added 8 mins ago
Health Care Aide (STBK)
Connecting Care (2000) Inc.
Grimshaw, AB
At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 8 mins ago
Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
Have prior domain experience in contact centers, operations, or a regulated financial services/brokerage environment.
Added 8 mins ago
COOK
Southbridge Healthcare LP
Ottawa, ON
…mealtimes; assumes responsibility for routine departmental operations in the absence of the Dietary Manager, including staff replacements and service calls for malfunctioning…
Added 8 mins ago
BM
Recruiter - Temporary
Birch Mountain Enterprises
Fort McMurray, AB
- Temporary
As part of our HR team, you'll have the opportunity to make a meaningful impact by helping attract the people who keep our operations running.
Added 8 mins ago
AS
Social Recreation Facilitator
Alzheimer Society of Peterborough, Kawartha Lakes, Northumberland & Haliburton
Peterborough, ON
- Contract
Maintain confidential program records and assist with volunteer support, community partnerships and program operations.
Added 8 mins ago
L
Instrumentation Technician
Linde
Thunder Bay, ON
- Full-time
In this role, you will report to the Plant Manager and support the operation of Linde’s Air Separation Plant and VPSA by maintaining all plant instrumentation and electrical equipment
Added 8 mins ago
T
Container Security Engineer
TheCorporate
ON · Ontario, Canada
- Contract
Develop and maintain security tools, scripts, and automation workflows to enhance container security operations and incident response capabilities.
Added 8 mins ago
AI
Full Stack Developer
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
…underpin Alberta's regulated iGaming market. Reporting to the Manager, Data Platforms, this position is responsible for end-to-end application development, from requirements gathering and…
Added 8 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
Reporting into the Recruitment Operations Manager, Recruitment Operations Executive, Program
Added 8 mins ago
TM
Accounting Manager
The Mason Group - Strategic Search Partners
Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / year
- Full-time
We are seeking an experienced, detail-oriented Accounting Manager to independently manage accounting operations for a company in the mortgage lending and financial services industry. This…
Added 8 mins ago
B|
Gestionnaire des opérations | Operations Manager
Bloom | Digital Marketing Agency
Montreal, QC
- Full-time
Vous possédez une solide expérience des opérations en agence numérique (ou une expérience compatible dans des environnements technologiques/services professionnels au rythme soutenu). Vous…
Added 8 mins ago
WO
Business Development Manager, Deposits
Wealth One Bank of Canada
Toronto, ON
- Full-time
Guide new clients through account opening and onboarding with our Deposit Operations and Compliance teams.
Added 8 mins ago
GM
Business Operations & Product Development Manager
Global Medical Products Inc.
Burlington, ON
- Full-time
We are seeking a Business Operations & Product Development Manager to play a key role in strengthening our day-to-day operations, driving strategic initiatives, and expanding our product…
Added 23 mins ago
B
Gestionnaire des opérations | Operations Manager
Bloom
Montreal, QC
- Full-time
Vous possédez une solide expérience des opérations en agence numérique (ou une expérience compatible dans des environnements technologiques/services professionnels au rythme soutenu). Vous…
Added 23 mins ago
Airport Safety Supervisor - YYC
Unifi
Calgary, AB
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision…
Added 23 mins ago
BL
Paid Media Acquisition and Growth Specialist
Blanc Labs
Toronto, ON
- Contract
…clients in North & South America to digitize and automate their operations and build their next generation of digital products and services. We empower clients to enhance their digital…
Added 23 mins ago
TU
Traffic Control Person (TCP)
The Universal Group
Prince George, BC
- Full-time
…and responsiveness requirements, ensuring that the company's operations run smoothly and without…
Added 23 mins ago
RG
Director, FP&A
Regional Group
Ottawa, ON
- Full-time
…in development, construction, asset management, and property operations to deliver exceptional value and experiences. Through our homebuilding division, eQ Homes, we continue to set the…
Added 23 mins ago
ST
Tax Manager
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
Are you passionate about supporting research to cure disease? STEMCELL Technologies is hiring a Tax Manager to help lead our global tax operations as we continue to grow.

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Product knowledge
Team leadership
Data entry
Troubleshooting
Compliance
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge

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