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Added 9 mins ago
HR
Environmental Attendant
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Location: Humber River Health, Wilson Site Labour Group: NOWUReporting Relationship: Manager, Acute Environmental & Linen ServicesHourly Rate: $27.758 - $28.306
Added 9 mins ago
HR
Environmental Attendant
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Location: Humber River Health, Wilson Site Labour Group: NOWUReporting Relationship: Manager, Acute Environmental & Linen ServicesHourly Rate: $27.758 - $28.306
Added 9 mins ago
W
Truck and Coach Field Technician
Wajax
Timmins, ON
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 9 mins ago
TR
Sales Manager - Traveland RV
Traveland RV Supercentre
Grande Prairie, AB
- Full-time
…amazing opportunity pass you by. We are looking for an RV sales manager who is energetic, passionate, highly motivated and ready to guide our sales team to new levels of…
Added 9 mins ago
FM
Data Analyst
Farm Mutual Re
Cambridge, ON
- Full-time
Reporting to the Manager, Ontario Auto Pricing Actuary, the Data Analyst supports OMAP’s ratemaking and business needs through data analysis, reporting, system support, and process…
Added 9 mins ago
PL
Housekeeper - Regular PT 171H26
Providence Living
Vancouver, BC
- Part-time
Reporting to the Manager, Support Services or delegate, this position cleans and maintains assigned areas in the facility to required housekeeping standards by performing light and heavy…
Added 9 mins ago
PL
Housekeeper - Regular FT 172H26
Providence Living
Vancouver, BC
- Full-time
Reporting to the Manager, Support Services or delegate, this position cleans and maintains assigned areas in the facility to required housekeeping standards by performing light and heavy…
Added 9 mins ago
LC
Inbound Sales Development Representative - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Work with the Hospitality Sales Manager to develop new strategies to grow sales pipeline, and consistently meet monthly, and quarterly goals;
Added 9 mins ago
PL
Housekeeper - Regular FT 173H26
Providence Living
Vancouver, BC
- Full-time
Reporting to the Manager, Support Services or delegate, this position cleans and maintains assigned areas in the facility to required housekeeping standards by performing light and heavy…
Added 9 mins ago
PL
Resident Support Attendant - Regular PT 174H26
Providence Living
Comox, BC
- Part-time
Social Services Certificate from a recognized program, Basic Security Training level 1 and 2 Certificate, or an equivalent combination of education, training and experience.
Added 9 mins ago
PL
Resident Support Attendant - Regular PT 175H26
Providence Living
Vancouver, BC
- Part-time
Social Services Certificate from a recognized program, Basic Security Training level 1 and 2 Certificate, or an equivalent combination of education, training and experience.
Added 24 mins ago
IG
Change Manager
Insight Global
Toronto, ON
- $45 to $55 CAD / hour
- Contract
…workflows, requirements, and gaps. • Support change readiness, training, and business adoption activities. • Coordinate governance and project activities, including tracking deliverables,…
Added 24 mins ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 24 mins ago
MM
Senior Manager, Supply Chain Operations
Mohawk Medbuy Corporation
London, ON
- Full-time
We are currently recruiting for a Senior Manager, Supply Chain Operations to support our In-Hospital Logistics team.
Added 24 mins ago
CC
Internal Control Manager
Corporate Consultants
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $125,000 CAD / year
- Full-time
The Manager Compliance and Internal Controls will be responsible for supporting the North American division's internal controls and compliance environment, to meet the requirements of the…
Added 24 mins ago
WC
Personal Support Worker (2026-395-CC)
WoodGreen Community Services
Toronto, ON
- Full-time
Monitor program supplies and report shortages to the Manager.
Added 24 mins ago
NS
2627-217- Facilities Support Assistant (FS4) - Shelburne Campus
Nova Scotia Community College - NSCC
Shelburne, NS
- Full-time
Reporting to the Facilities Manager, you will:
Added 24 mins ago
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Clinic Manager
Pelvico Health Centre
Halifax, NS
- Full-time
As we continue to grow, we're looking for an experienced, organized, and proactive Clinic Manager to help lead our operations and support our team across both locations.
Added 24 mins ago
RC
Assistant Warehouse Manager
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Calgary, AB
- Full-time
The Warehouse Assistant Manager position will be responsible for assisting the Warehouse Manager in overseeing warehouse operations, including supervising staff and task delegation,…
Added 24 mins ago
Delivery Driver
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Consult with customers on additional product options, involving the manager for complex opportunities.
Added 24 mins ago
Territory Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
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Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on…
Added 24 mins ago
Sales - Business Development Manager
The Erb Group
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The Business Development Manager is responsible for searching for freight opportunities and providing ongoing support for existing assigned customers. The role also requires the supervision…
Added 24 mins ago
Guest Service Agent
Northland Properties
Toronto, ON
Observe and report any security issues to the Manager.
Added 24 mins ago
Associate Product Manager
PBS Systems
Calgary, AB
…powerful software, AI and hand-edited imaging, and hands-on training to streamline merchandising from capture to…
Added 24 mins ago
Associate Product Manager
PBS Systems
Calgary, AB
…powerful software, AI and hand-edited imaging, and hands-on training to streamline merchandising from capture to…

Fire & Flower Inc.

Retail Experience Lead

Edmonton, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Sales strategies
Product knowledge
Team leadership
Data entry
Troubleshooting
Compliance
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge

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